Device not supported?

Hi,  I have attempted to use the Hmd app to give me a code to unlock the boot loader, however when it gets to the final step it gives me a Device not supported error message.

Device not supported?

Vonm Vonm
 /  edited November 2018

Hi, 


I have attempted to use the Hmd app to give me a code to unlock the boot loader, however when it gets to the final step it gives me a Device not supported error message. I've seen people facing the same issue but they don't say how they've resolved it. Anyone know?

Comments

  • Vonm Vonm
     /  edited October 2018

    Sorry, forgot to add, this is a TA-1012 on the latest Oct 2018 security update.


    Thanks

  • Vonm Vonm
     /  edited October 2018

    Am I the only person facing this issue?

  • kos kos
    ✭✭  /  edited October 2018

    Nope, you are note alone. Me and many other owners have the same issue. Why HMD does not react on it - is unknown.

    HMD, Nokia, somebody, anybody!

    Official bootloader unlock system does not work with Oktober security patch!

    We asked you - you did it - unlock is provided, but not working properly.

    Please finish what you have started, make working unlock system!

  • kos kos
    ✭✭  / 

     I`m sorry for my Eng.

  • Vonm Vonm
     /  edited October 2018
  • kos kos
    ✭✭  /  edited October 2018

    Yes. Analysis is good, but we expect to reaction from the official support but not from the outside. HMD`s maintainers are the only who can solve it.

  • kos kos
    ✭✭  /  edited October 2018

     Still no any comments from HMD side? Atleast promice or any sign that you`ve read it?

  • kos kos
    ✭✭  /  edited October 2018

    UP!

  • kos kos
    ✭✭  /  edited October 2018

     What is going on?! Why are you ignore us? It`s not respectable towards those who brings you money! I demand to solve the problem immediately! I have paid my money for product and support, but not for silence!

  • kos kos
    ✭✭  / 

    UP!

  • user389 user389
    ✭✭✭  /  edited October 2018
    Please use the chat or email options in the Support app for official support. - And let the forum know how it goes?
  • Vonm Vonm
     /  edited October 2018

    Trying chat through the support app now, will let you know how it goes..

  • Vonm Vonm
     /  edited October 2018

    Hi,


    Just got off the chat, they confirmed that the latest security update deactivated boot loader unlock for Nokia 8.


    They have escalated the issue and it will be addressed by their android department.


    And the solution should come with the next security update.


    Let's wait and see...

  • user1540467192998 user1540467192998
     /  edited November 2018

    HMD bootloader unlocker is now working on my TA-1052 with october security patch!

  • user1540467192998 user1540467192998
     /  edited November 2018

    HMD bootloader unlocker is now working on my TA-1052 with october security patch!

  • kos kos
    ✭✭  / 

     Confirmed! Unlock code has been recieved and worked! Thank you!

  • milenko milenko
    ✭✭  / 
    How you recieved  unlock code?in my nokia 1053,patch 1 december still mesage device is not support???
  • PasiSA PasiSA
    ✭✭  / 
    hmm... trying to run boot loader unlock app crashes on my Nokia 8 every time. December1 2018 security patch.
  • AlexTeo AlexTeo
     /  edited January 22
    Same issue on my TA-1021,i didn't recived the unlock code,anybody some ideas?
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