My phone is still in security updates from July
After sending email to them I get this answer:
Dear Customer,Thank you for contacting Nokia Mobile Care!
We understand that you're looking for the updates!
Actually the updates arrives to your device as soon as possible via OTA and before to arrive to your device there will be many other factors depending on: 1) Your country 2) Your provider 3) Manufacturing model number are some of them. There are steps to respect in order and they didn't have an exact time frame.
I had a similar problem on 02 network. "Stuck on May Update" is a topic that I started.
My issue now appears to be fixed, but required O2 to update a database.
I found that I could receive updated on an old Talktalk Sim (Vodafone) sim even though it was not commisioned.
Notified O2 and they appear to have fixed the database update issue.
It may be that you have a similar issue. What network are you using.
I know O2, Talktalk, and 3 (Other user was working) seem ok.
I'm in UK and I use Giffgaff and 3. As far as I know Giffgaff uses O2 network.
You say that you have Giffgaff and 3. If you have a dual sim phone, have you tried just the 3 sim by itself.
Once you have powered on, try checking for update.
I know that my update was resolved, but it maybe that you have a different issue.
Finally I got the updates. What I've tried:
- removed both SIM cards, check for updates, nothing
- inserted only Giffgaff card, check for updates, nothing
- inserted only 3 card, check for updates, nothing
Finally I found my old sim card from a Polish network. After inserting it connected with VodafoneUK. I've checked for updates, waited a bit for refresh and the August update appeared. After updating and restarting, I've checked again and there was update for September. And later, after repeating the procedure, for October.
I've removed the Polish SIM card, inserted Giffgaff and 3. And so far everything works fine.
I wonder why Nokia relies on mobile operators with the updates. IMO security updates should not depend on operators approval.
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