Screen black-out

Suddenly the phone's screen was blank. Nothing was there and the screen was black, the phone was working but the screen was black.

Screen black-out

user1540467333407 user1540467333407
✭✭  /  edited November 2018
Suddenly the phone's screen was blank. Nothing was there and the screen was black, the phone was working but the screen was black.

Comments

  • This is known issue in all the nokia phones, it was in nokia 3 ,nokia 5 even in some nokia 7 plus phones.


    Presently the only solution if it happens is force restart the phone by pressing power button + volume up and volume down all simultaneously, which will make your phone restart and all the function work properly.


    This issue was fixed in nokia 3, hope it will be fixed in the nokia 5.1 plus.



  • San.J San.J
     / 
    My New Nokia 5.1plus also goes black suddenly.
    Hey NOKIA please fix this "The Only Problem in your Devices" as soon as possible
  • user1539777820936 user1539777820936
    ✭✭  /  edited November 2018
    I am having same problem
  • I have also same problem.
  • San.J San.J
     / 
    The Solution is that u need to press & hold Power Button+Volume Up Key for 1minute, ur phone will restart with no further problems
  • San.J San.J
     / 
    But then after 4days my phone screen goes black again
    I did made it to switch ON by Pressing & Holding Power Button+Volume Up Key, But Hey NOKIA we want a full fletched Solution for this damn PROBLEM as soon as possible
  • yuvaraj2305 yuvaraj2305
    ✭✭  / 
    solution : turn off adaptive brightness and check.me too faced that problem but after turning off the adaptive brightness i didn't face that issue
  • San.J San.J
     /  edited November 2018
    I wish but it's not that simple problem Because I did turned off the adaptive brightness option since I hv turned on my phone first time after purchasing it.
    But even then as I hv already stated that my phone's screen blacked out two times.
  • yuvaraj2305 yuvaraj2305
    ✭✭  / 
    the its a serious prob nokia should fix this
  • Facing same issue with my 7 plus mobile. Hope Nokia is hearing us, and will work on it soon.
  • doe doe
     / 
    So I have the Nokia 6.1 and I've only ever had this issue when my phone either over-heated while being charged from a low amount of battery (25% or less-ish), or just straight up over-heated. So if any of you ever experience this while your phone is fairly warm-or even hot-or charging then be careful of what you're doing. The Nokia's are great budget phones but they're still budget phones with issues. iPhones and Samsungs have the same issues but they have stoppers and surge protectors I'm guessing to prevent this issue.
  • dexx dexx
     / 
    I get the same issue on my new 6.1 since it updated to Pie.  The screen is blank and tapping or pressing a button wont wake it.
  • please make sure that this problem is solved (Nokia 6.1) it starts to become annoying.
    and yes I have already contacted nokia service but they have no solution, a soft or factory reset does not help.
    
    
  • i am having same problem and i am not even able to restart using volume up + power button and battery is also decent percent
  • user1526967564083 user1526967564083
     /  edited March 29
    I'm also having the same problem in nokia 7plus and i tried to hard reset the phone using volume up+ power button i have a battery percentage of 65% how to solve it please help me out today morning i have updated the march security patch 
  • figuinhas figuinhas
     / 
    My Nokia 3.1 restarts with the black screen after I put the password. I will have to return it after one week of use. Asks for the pasword
  • I got the same problem with my nokia 5. Pressing the Volume up with the home button doesn't work in my device.
    Hope someon can help me with this.
  • xodroolis xodroolis
     / 
    Same problem here. My Nokia 5 (android 9) after 1 and a half year with no issues today its screen got blank but the phone still works. I can answer calls etc. The hard reset (+ and power button for 1 seconds) works for me after 3-4 continuous tries. The phone works again just fine. but then after some minutes, after the problem returns. The screen goes blank again.
    Did anyone found a permanent solution?
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