Dreaded black screen

Purchased my first ever Nokia phone this week (7.1) and loving it.

Dreaded black screen

Purchased my first ever Nokia phone this week (7.1) and loving it.


Then today the screen just goes blank and won't respond to anything at all. Thought it was dead but I think it is actually on as I can hear keystrokes, just the screen is black.


Checking on here this looks like an old problem that it seems unbelievably has not yet been fixed even in the brand new model.


Anything I can do before I return it for something more reliable? Think I was in the camera when it happened.

Comments

  • Nikemare Nikemare
     / 

    If you press and hold "Volume Up" + "Power" you can restart your phone.


    I have now disabled following functions:

    • double tap on screen to activate the device
    • double press on power to activate the camera
    I have read this may help to prevent the black screen.


  • Many thanks for the quick reply. 


    V Up and Power has indeed got me going again.


    Phone looks real quality and is great so will try your tips and hope it doesn't occur again.


    Really needs the software boys to fix it urgently if this problem has been around from previous models. Let's hope they do.


    Thanks again.

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