Nokia 8 microphone noise

j_col

 I am experiencing a loud hissing static noise on my recorded videos.  Worse still, when I am making a call the person on the other end is complaining about a loud noise (I can't hear it on my side), which seems to be the same noise I having on my recorded videos.

It would appear to be a microphone issue, it is not clear if it is hardware or software, as a result I am thinking about returning the phone.  Has anyone else experienced this?

user1514372689420

I have the same problem. It startet one day ago, now the mic is producing noise. When having a phone call, the counterparty doesn't hear a word. The problem is gone when using a head set. So it's probably th ebuilt in mic. Is there a software solution or to I have to sind in the phone?

user1518405010747

Hi everybody... 1 month ago I bought a Nokia 8 and last week I face the same problem with the mic. Have you some update about this issue or how to fix it...

Thanks I'm advance for your comments

j_col

 Just to provide an update: I sent in the phone for repair at the store where I bought it, and went back to using an old Blackberry Classic for 2 weeks.  The repair report stated that they had done a "screening", which I was told meant that everything behind the screen (including the microphone) was replaced.

Worked fine for about a week.

Then last night, my phone updated from Android 8.0 to 8.1, and today the issue returned: loud static hissing noise when I try to use the phone for calls or video recording.

Basically 100% confirms this is a software issue for me.  First Android phone I have ever owned, very unimpressed.  Guess I will be getting the Blackberry out of the drawer once again until this is fixed by Nokia or Google...

Douglas128

I have the same problems too. It started after updating to Android 8.1. Several callers to me complained that my Nokia 8 was very noisy almost to the extent of unable to hear what I was saying.

Tried using WhatsApp voice chat and the noise more or less goes away.

tjdetweiler

Has anyone got the issue resolved?

Douglas128

My problems seems to have gone after the March 1st, 2018 security update.

j_col

I have the March 1st 2018 security update also, but for me the problem still persists.  I now make all of my calls via a Bluetooth headset connected to the Nokia 8, or a Samsung Galaxy 7 that I have from work as my second phone!  Very disappointed in the Nokia 8, just waiting/hoping that *eventually* Nokia patch the issue.

taedla01

Same problem here. Indeed, I have updated to April security patch and problem still exists. Is impossible to make a standard call. Receiver can not hear me. Hope this will get solved soon.

Samra

Same problem here. Safe mode doesnt help. Did anyone find a solution?

user1530224984875

same problem here, any solution?

Samra

No, customer service was also no help. Im going to return the phone and buy a new phone (no Nokia). Very dissapointed.

user1531667063550

Same problem here. For me it starts when I return from travelling to Europe, I reside in Israel. It works fine in Europe but when I land back home other side complains of strong noise. Doesn't happen with earphones or BT, only standard speaker phone.

user1528787800097

Get this problem just yesterday, only on voice call and camera app, this standart apps which, like i think, uses ozo audio and other noise reduction. Other programs dont use all microfones. This problem appears time to time i find some solution on youtube to disable Voice match(also useful for other android) I disable it and will see how situation improove. Also i noticed it start just yesterday, and this days goohle assistant has updated.
I think this is some software problem caused by google app, also explanation on youtube.

Hope this is problem just for google voise assist and next updates it will go.

I spent over 500$ for this phone really like it,really use it for this money but this problem really disapoint, and i see many people face it for looong time. Before i buy phones max 200$ and face no problem

user1532882104499

I got this issue today after yhe last security upgrade for all the calls.
Contacted the Customer Care via chat and after 30 mins of nothing and 15 mins of explaining how dissapointed I'm when this issue is on Nokia forum unanswered for almost a year and their only answer is factory reset (neither soft reset or safe mode helped). Operator told me he has no access here. I've asked if there is anyone in Nokia who has access and is capable of writing some 'We are really sorry' answer to Nokia community forum.
Well, after few mins operator come with suggestion that resolved the issue for me.

Try clearing cache and data of two apps:
For the apps - please go to Settings>>Apps¬if>>See all apps>>Phone>>Storage>>Clear cache and Clear data

Settings>>Apps¬if>>See all apps>>Carrier services>>Storage>>Clear cache and Clear data

That worked for me.
You may want to perform Soft reset after that (Power button + Up button for 10secs until you see powered foby Android). It will refresh app caches (no data loss)

user1543081606526

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

user1543408908435

user1543081606526 said:

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

Waiting

nathanho

user1543081606526 said:

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

Please share it soon, thanks!

user1542384895881

user1543081606526 said:

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

Please post the solution, I've got the same problema.

naufrago

user1542384895881 said:

user1543081606526 said:

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

Please post the solution, I've got the same problema.

Sorry, I guess he trolled everybody.

user1542405917993

I don't have any problem with the mics, tested them as described. I have 3 friends with the same phone and theirs are also perfect.

sualfons

reading this very old thread and the symptoms described, I would guess it is some problem with "Carrier Services" App. So I would recommend clearing that and the "Phone" App's cache and maybe data. If it persists - it can still be some illsome combination of your provider or SIM card not working in your particular area and everything - try to get a different phone model. Such problems do not tend to go away if only a few people are affected.
See user1532882104499 ' answer who has given detailed instructions.

Vicki87

user1542384895881 said:

user1543081606526 said:

We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...

Please post the solution, I've got the same problema.

I have the same problem please post the solution

sheeshee

Hello, i have the same issue since a week. But the sound of my video are good. Only phone call without headset are rubbish. I didnt drop it so i guess it's a software issue.

I'm waiting for a solution, i hope the Android 9 update will fix that.

nathanho

My phone updated to Pie and that issue is fixed!

Burakhan Bskc

I had the same problem with video record. I get mono sound and fixed.

Adriano Bernardi

I had the same problem, Nokia told me to sent back the phone for reparation and Amazon replaced it with a new one

Coldfire

Whoever has the static noise problem while recording video. I found a solution, it is a software problem and all you have to do is reset all the video settings to factory in the built in app. Hope that helps!

jdan

@Coldfire
Do you mean to restore the default camera settings (there are no separate video settings in the camera app)?

Hugh Matthews

Hi. I have reset the camera (in both photo and video settings) and still get clicking sounds at the beginning of videos, as well as slight clicking further into videos when there is quiet - 40-50 decibels.  I don't think the noise is static.
After the Pie upgrade followed by a factory reset,  I no longer have any sound issues during calls.

Coldfire

jdan said:
@Coldfire
Do you mean to restore the default camera settings (there are no separate video settings in the camera app)?

Yes, reset settings.