Nokia 6.1 Plus – General FAQs Thread

matteo.m ✭✭
edited February 2019 in Nokia 6.1 Plus

Own a Nokia 6.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!




Smart Lock does not work/ disappeared after the last update. How do I get it back? 

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.


Why are there no specific Nokia built in apps? 

Nokia 6.1 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.


When do I get the new Security Patch? 

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.


Is Nokia 6.1 Plus part of Android One? 



What are the benefits of Android One?

With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.

Is there a possibility to hide the Notch on the Nokia 6.1 Plus?

We will enable setting to black out the notch in an upcoming update.

I still haven’t received an update, even though it was announced. What can I do?

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.



Official Support App:



  • Please nokia add notch hide option. Because every one do not like the notch. Also every app is not working properly is 19:9 so give a option to make it 18:9.
  • Incoming calls display not showing while incoming calls 
  • fb insta whatsapp status videos are poor quality youtube profile picture quality poor too sharpness
  • fb messsnger and whatsapp calling problem after 2 mins my voice not hearing other person when i tap power button screen wake then its work fine but screen light is off then same problem
  • I am facing problem with the notch when I using keypad the notch area is not stable in the both side of notch it blinks very fastly.
  • Hello, I am a Chinese user.
    With regard to the Android 9 update, two major issues have been identified.
    1,Lock the screen state, the Screen supplemental light is too sensitive, indoor light, unlock the interface will still pop up Screen supplemental light, seriously affecting the speed of unlocking.    
    2,When the status bar is set to smooth, two black edges appear above the screen supplemental light. The status bar color is white. The screen tinting interface is still modified to smooth the edges. Ugly and unbearable.
    3,The WiFi link is very unstable, and when connecting to a WiFi hotspot with my computer, there may be a break in the connection.
    My English is not very good, please forgive me.Hopefully, developers will be able to solve these problems by creating a screen supplemental light switch in the new version of the update.
  • after pie update same notification is popping again and again until i read it.
  • i hav
  • After updating security patch on 1st December my mobile is hanging. I cant operate any app. Apps dosent open quickly
  • K.C
    edited December 2018
    After the pie update,notch started to blinking fast whenever a notification is received