Nokia 6.1 Plus – General FAQs Thread
Own a Nokia 6.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 6.1 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
Is Nokia 6.1 Plus part of Android One?
What are the benefits of Android One?
With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.
Is there a possibility to hide the Notch on the Nokia 6.1 Plus?
We will enable setting to black out the notch in an upcoming update.
I still haven’t received an update, even though it was announced. What can I do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
The response of fingerprint sensor has increased considerably..
It takes long 2-3 seconds and is very annoying in the time of need.
Please fix this is next update.
facing problem whatsapp video calling video lags from both front and rear camera. please fix this problem
Whatsapp notifications when it comes first time it will show replay and mark as read but when it comes second time it doesnt show any replay or mark as rea in the notification bar19
Please give Ozo audio in Nokia 6.1 plus via next update......
As Nokia helps ti enhance user Experience only Ozi audio is missing in Nokia 6.1 plus .... please give it.... Like & re-post it if you want Ozo 😍63
In my device The network signal icons are placed one over another and it's too small to know the signal strength and this is from starting onwards and in many other devices it's normal and happened only in my device !
What can I do to change it to normal?19
1.Heating issue during long time use camera. 2. battery draining faster after upgrade to android Pie
3. Poor camera quality at the night.
Sometimes my phone was not ringing and notification sounds are not coming after pie update.if i restart then it will work properly for sometime.And fingerprint is slow.please fix these issues43
I wonder why Nokia doesn't want to add Pro mode to this phone. The phone has a capable hardware. Hope a firmware update will be issued in near future.29
Please give notch hide option. Because may people don't like 19:9 and some app donot work properly in 19:9. So give option to make 18:9.11
Sometimes Phone app isn't responding in pie update,due to this problem when my phone is in stand-by and my friends call me then it's unreachable(i.e no incoming calls)and one more thing in pie update YouTube isn't supporting PIP mode Please help me out.14
Please add calculator and quick note in notification bar, so that we can access them even though screen is locked ...please add option to turn off flash light when power button is pressed
After update in pie my phone having more 1.phone hanging problem*hanging at the time of charging (severe issue means i cant see my display wallpaper for 5 to 6 minute totally black screen shows)
2) heating issue
3) fingerprint slow
4) slow charging
5) battery drained fastly as comare to android 8.1
Please fix this bugs in upcoming update mainly hanging problem during charging
Looking forward from nokia, we trust you43
Please nokia add notch hide option. Because every one do not like the notch. Also every app is not working properly is 19:9 so give a option to make it 18:9.
Crash with Manual Mobile Network SelectionAnyone with the same issue or only me?10
Network reception decreassd with android pie and consuming more battery now18
Incoming calls display not showing while incoming calls3
user1542602157323 said:facing problem whatsapp video calling video lags from both front and rear camera. please fix this problem
navs said:I wonder why Nokia doesn't want to add Pro mode to this phone. The phone has a capable hardware. Hope a firmware update will be issued in near future.Please Improve Camera Quality and Add Pro mode In the Camera App.
Hardware Support to store Image in RAW format but still This capabality is not added in the camera app. Camera Quality in medium light is very poor.6
After pie update battery draining faster than before. Games lag at times. Severe heating problem while playing games. Phone unusually hangs. Kindly attend these issues.9
fb insta whatsapp status videos are poor quality youtube profile picture quality poor too sharpness0
fb messsnger and whatsapp calling problem after 2 mins my voice not hearing other person when i tap power button screen wake then its work fine but screen light is off then same problem
I am facing problem with the notch when I using keypad the notch area is not stable in the both side of notch it blinks very fastly.1
Hello, I am a Chinese user.With regard to the Android 9 update, two major issues have been identified.1,Lock the screen state, the Screen supplemental light is too sensitive, indoor light, unlock the interface will still pop up Screen supplemental light, seriously affecting the speed of unlocking.2,When the status bar is set to smooth, two black edges appear above the screen supplemental light. The status bar color is white. The screen tinting interface is still modified to smooth the edges. Ugly and unbearable.3,The WiFi link is very unstable, and when connecting to a WiFi hotspot with my computer, there may be a break in the connection.My English is not very good, please forgive me.Hopefully, developers will be able to solve these problems by creating a screen supplemental light switch in the new version of the update.2
after pie update same notification is popping again and again until i read it.3
lag while placing call....anyone having the issue6
user1543235349084 said:user1542602157323 said:facing problem whatsapp video calling video lags from both front and rear camera. please fix this problem
when place a call with speaker on, the devices just only use canceling microphone to recive voice sound. The main microphone DO NOT work. It causes the voice sound is very hard to hear. We need an answer for this problem soon.
After updating security patch on 1st December my mobile is hanging. I cant operate any app. Apps dosent open quickly1
After nov security updates proximity sensor is not working at all.
Fingerprint sensor experience is horrible.
After pie update battery draining problem occured too.
Please fix it in next updates5
After the pie update,notch started to blinking fast whenever a notification is received2
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