Nokia 5.1 Plus – General FAQs Thread

Own a Nokia 5.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!  

Nokia 5.1 Plus – General FAQs Thread

matteo.m matteo.m
Staff member  /  edited November 2018


Own a Nokia 5.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

 

FAQs

 

Smart Lock does not work/ disappeared after the last update. How do I get it back?

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

 

Why are there no specific Nokia built in apps?

Nokia 5.1 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

 

When do I get the new Security Patch?

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.

 

Is Nokia 5.1 Plus part of Android One? 

Yes

 

What are the benefits of Android One?

With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.

 

Is there a possibility to hide the Notch on the Nokia 5.1 Plus?

We will enable setting to black out the notch in an upcoming update.


I still haven’t received an update, even though it was announced. What can I do?
 

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

 

Support: https://www.nokia.com/phones/support

Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support


Comments

  • Battery life is not good.
  • Please check the battery
  • Bhai Jaan Bhai Jaan
    ✭✭  / 
    Speaker problem speaker is too low sound
  • vdjsharma vdjsharma
    ✭✭  / 
    matteo.m said:


    Own a Nokia 5.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

     

    FAQs

     

    Smart Lock does not work/ disappeared after the last update. How do I get it back?

    Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

     

    Why are there no specific Nokia built in apps?

    Nokia 5.1 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

     

    When do I get the new Security Patch?

    Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.

     

    Is Nokia 5.1 Plus part of Android One? 

    Yes

     

    What are the benefits of Android One?

    With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.

     

    Is there a possibility to hide the Notch on the Nokia 5.1 Plus?

    Yes, by going in developer setting you can hide the notch.


    I still haven’t received an update, even though it was announced. What can I do?
     

    Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

     

    Support: https://www.nokia.com/phones/support

    Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support



  • Vasanth26 Vasanth26
    ✭✭  / 
    Shall we get in built screen recording option in future
  • nirman nirman
    ✭✭✭  / 
    Vasanth26 said:
    Shall we get in built screen recording option in future
    Probably no as till now it is not a google stock android feature.
  • Anyone having screen flickering issues on Nokia 5.1 ? I am also when are we getting android p ???? pls help
  • Android pie is available for Nokia 5.1 plus
  • ayandey ayandey
    ✭✭  / 
    Android pie is available for 5.1 +.

  • SKG SKG
    ✭✭  / 
    I received the Android pie update yesterday. After that when I go to Settings --> Sound.. the settings app crashes. Now I can't change the ringtone. There is a new app Actions Services which is also crashing. Could someone help how to solve? I tried restarting, clearing cache.. But didn't help.
  • Anyone having screen flickering issues on Nokia 5.1 ? I am also when are we getting android p ???? pls help
    Buenas, a mí me sucede que le doy clic en la pantalla y no selecciona a la primera. Tengo que darle una segunda vez. Es problema con mi tactil o todos los celulares vienen así? 
  • Volte not working after Android P update 
    even after factory data reset
  • Shabaz Khan Shabaz Khan
    ✭✭  / 
    SKG said:
    I received the Android pie update yesterday. After that when I go to Settings --> Sound.. the settings app crashes. Now I can't change the ringtone. There is a new app Actions Services which is also crashing. Could someone help how to solve? I tried restarting, clearing cache.. But didn't help.


    I'm facing the same issue.
    Did reset and all..Do Doesn help.
    They told me to visit nearest service center.F..k
    No confirmation on getting problem resolve vai OTA update.
  • Shabaz Khan Shabaz Khan
    ✭✭  / 
    I'm facing the same issue.
    Did reset and all..Do Doesn help.
    They told me to visit nearest service center.F..k
    No confirmation on getting problem resolve vai OTA update.
  • Leroy Leroy
    ✭✭  / 
    SKG said:
    I received the Android pie update yesterday. After that when I go to Settings --> Sound.. the settings app crashes. Now I can't change the ringtone. There is a new app Actions Services which is also crashing. Could someone help how to solve? I tried restarting, clearing cache.. But didn't help.



    Yeah... Me too . 
  • GulshanKR01 GulshanKR01
    ✭✭  / 
    Vibration not working on my phone i tried sll reset,turn turned on accessibility setting but didn't work
  • Manoj Mandal Manoj Mandal
    ✭✭  / 
     my nokia 5.1 plus (india) sensor is not working today at a time of calling..
  • Tanya chaudhary Tanya chaudhary
    ✭✭  /  edited January 8
    Facing Battery drainage issue , apps crashes, sound error,  camera error, picture quality is downgraded in low light situation, camera is struggling a lot to focus during video recording  after pie update. Please resolve these bugs.
  • Preet Aman Preet Aman
    ✭✭  / 
    Yes i also face this problem i have to wake up my phone with power button when i talk.
  • markapoint markapoint
    ✭✭  / 
    Kindly fix notch interaction with 3rd party apps...
    Most competitive devices with notch  are playing youtube with full screen 
    We want the same to apply to nokia notch devices
    Whoever is reading this please promote/ agree this article for nokia to catch upon with it ...
  • Highly disappointed by Nokia .
    Nokia 5.1 plus is the worst product from Nokia.
    #1.Phone vibrates like a crazy while playing some music on the speaker.
    #2. Volte issue. The most basic or fundamental feature of the phone.
    #3. Neither I'm able to make the calls now I'm getting one's.
    #4. Screen display goes out suddenly.
    #5. Hardware failure too in my case too while getting repaired from the Nokia Care.
    #6. Touchpad is horrible.
    #7. Camera quality is too not satisfactory.
    #8. Battery backup has also got reduced after pie update.
    #9. Stability issues after pie update.
    #10. Display is not protected by gorrilla glass. Easily scratches occur.

    H I G H L Y    D I S S A P P O I N T E D
  • Sayo Sayo
    ✭✭  / 
    Please enable the camera2api in a future update
  • misaki03378 misaki03378
    ✭✭  / 
    hello what the phone with the best longer time battery nokia 3.1plus or nokia 5.1plus?
  • Sometimes,the volume rocker doesn't work well (down).I want to know whether it's a issue with software or hardware 
    Now-a-days,I'm not facing such issues,thanks for fixing
  • Zigzagzug Zigzagzug
    ✭✭  / 
    Any news on a North America friendly or global version with support for comon LTE bands in USA/Canada? im looking for an X5 (5.1 plus) or X6 (6.1 plus)? if its coming soon i will wait and get a nokia...
  • Zigzagzug Zigzagzug
    ✭✭  / 
    Also, how does one start a new post / thread / discussion on this forum ?!?
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