Nokia 6.1 – General FAQs Thread

rgsherr

Have a new Nokia 6.1 and updated to Android 9 Pie. Everything seems to be working fine except for Gmail which won't send emails. They go into the Outbox and say "queued". If I try to send them again from there it says no connection, but I have a good WiFi connection and everything else works with the internet. Tried Re-syncing and also tried clearing the Gmail cache and data but this had no effect. Anyone know any fix for this problem?

sammy

You can try clearing gmail data cache. As a last resort, Uninstall and reinstall gmail app. 

user1540234889619

Camera problem..I can't continue video recording. I can record at least two minutes..then the video stopped.

sammy

user1540234889619 said:

Camera problem..I can't continue video recording. I can record at least two minutes..then the video stopped.

Maybe the OS heat engine is stopping the camera app from overheating the phone.

rgsherr

> @sammy said:
> You can try clearing gmail data cache. As a last resort, Uninstall and reinstall gmail app. 

Tried clearing the data cache but didn't work. Can't uninstall Gmail as it's a system cache.

sammy

Disable the app and enable the app after some time. That will clear all app data and cache.

Facundo Gómez

Hi! I bought a Nokia 6.1 and I wanted to know if there is a way to set the sd card as the main storage device or, at least, set the sd card as the default memory for downloaded files from the web or Whatsapp. Thanks!

Vayoo

Is it possible to use two sim cards in nokia 6.1??

sammy

Yes, you can use two sims in the hybrid sim slot provided in nokia 6.1.

sammy

Facundo Gómez said:

Hi! I bought a Nokia 6.1 and I wanted to know if there is a way to set the sd card as the main storage device or, at least, set the sd card as the default memory for downloaded files from the web or Whatsapp. Thanks!

Yes. You insert the new sdcard, system will detect it and ask for format permission. Give permission and choose the sdcard as default memory for all downloads. Whatsapp does not allow storage on sdcards.

sammy

Vayoo said:

Is it possible to use two sim cards in nokia 6.1??

Yes, you can use two sims in the hybrid sim slot provided in nokia 6.1.

QuickAndDirty

What do I need to do to open a thread?

Zander

<div>Hi, hope you can help. </div><div>
</div><div>I have bought a Nokia 6.1 device, in June 2018, with the following specifications:</div><div>Model: TA-1054</div><div>Build number: 00CN_0_64D</div><div>Android Version: 7.1.1</div><div>Serial number: PL2GAM17C0506192</div><div>
</div><div>Ever since I have bought the device no OTA updates have been available, despite me checking the "System Update" setting frequently. My device is stuck on the Android 7.1.1 November 6, 2017 Android security patch level, while other people in my region (South Africa) have been able to update their Nokia 6.1's software to Android 8.1 and even Android 9.0.</div><div>
</div><div>What can I do to get the latest software, as this is what the Android One program promised?</div>

Zander

Andrew LeRoy said:

Zander said:

Hi, hope you can help. 
I have bought a Nokia 6.1 device, in June 2018, with the following specifications:Model: TA-1054Build number: 00CN_0_64DAndroid Version: 7.1.1Serial number: PL2GAM17C0506192
Ever since I have bought the device no OTA updates have been available, despite me checking the "System Update" setting frequently. My device is stuck on the Android 7.1.1 November 6, 2017 Android security patch level, while other people in my region (South Africa) have been able to update their Nokia 6.1's software to Android 8.1 and even Android 9.0.
What can I do to get the latest software, as this is what the Android One program promised?

The TA-1054 is a Chinese variant not on the Android One program. You probably have a custom ROM based on Android One installed by whomever sold it to you. Did you buy it used?

https://forum.xda-developers.com/nokia-6-2018/help/ta-1054-android-one-rom-strange-build-t3828352

https://community.phones.nokia.com/discussion/4762/ta-1054-updates

Thank you Andrew

I have since done some digging about the matter and found a few things:
1) My device is not part of the Android One Program and most likely runs on a custom rom like you said (though I bought it brand new, not used).
2) The recommended solution that keeps popping up is to flash the Official Chinese rom. Apparently the OTA updates function normally after one does that.

How do I go about to do that? Would you recommend it or advise against it?

roybabu642

Signed up after 5 months in Nokia support app

sammy

Facundo Gómez said:

Hi! I bought a Nokia 6.1 and I wanted to know if there is a way to set the sd card as the main storage device or, at least, set the sd card as the default memory for downloaded files from the web or Whatsapp. Thanks!

Yes you can set the sdcard as a part of internat memory. But this might slow down phone performance. When you insert a new sdcard, system will ask permission to set the sdcard as a part of internal memory or secondary memory. You can choose one of the option.

JoseM

HI everyone, nokia 6.1 user here, so anyone know why the shortcut function of gallery applications like quick pick and picktures dont here in my phone?, worked prefectly on the old one i had, it is because of android 9?

user1540022633839

my nokia 6.1 is heating even if not in use. how to fix it?

Sandeep14

still unable  to display battery percentage in the battery icon  like on nokia 6.1 plus and others

sammy

Sandeep14 said:

still unable  to display battery percentage in the battery icon  like on nokia 6.1 plus and others

Do it in battery menu inside phone settings.

Notnecessary

Hello. I bought 6.1 late last month. Great phone. I do have a question (since I can't find a 'post' button on the main page for the 6.1).

When you guys plug in the charger, can you still use your phone?

Because when I plug in the charger and it starts charging, double tapping the screen or pressing the power button only shows the battery icon being charged.
I don't seem to get the Home screen even when the battery is still around 65% and then I plug the charger in.
Then after it shows 100% and I unplug the charger, double tapping the screen does nothing-- The phone is off!
I have to hold- press (>1 sec) the power button and the phone comes to life.
But I did not shut off the phone before charging, why does it do that?

sammy

Notnecessary said:

Hello. I bought 6.1 late last month. Great phone. I do have a question (since I can't find a 'post' button on the main page for the 6.1).

When you guys plug in the charger, can you still use your phone?

Because when I plug in the charger and it starts charging, double tapping the screen or pressing the power button only shows the battery icon being charged.
I don't seem to get the Home screen even when the battery is still around 65% and then I plug the charger in.
Then after it shows 100% and I unplug the charger, double tapping the screen does nothing-- The phone is off!
I have to hold- press (>1 sec) the power button and the phone comes to life.
But I did not shut off the phone before charging, why does it do that?

Take backup and try factory reset. If it does not work, take phone to service center.

iamsj

When recording slow motion video the resolution of the video is very poor is there any option to improve .

Sharmaravi

<blockquote class="Quote">
<div class="QuoteAuthor"><a href="/profile/iamsj">iamsj</a> said:</div>
<div class="QuoteText">When recording slow motion video the resolution of the video is very poor is there any option to improve .</div>
</blockquote>
Yea I also noticed that, it happened after pie update ..when I had Oreo the slo-mo vid works like charm...but not anymore 😞I don't know why things have been soo unstable in nokia

Sharmaravi

Also<b> today morning I noticed that some features has gone from my camera app 
"Dual sight mode" has gone 
"Motion photos" has gone 
"AR stickers" has gone 
Help</b>

sammy

@Sharmaravi Did your phone receive a camera update? Please share your camera version number.

sammy

iamsj said:

When recording slow motion video the resolution of the video is very poor is there any option to improve .

@iamsj i checked the slow mo video feature on my phone. You are right, the video is noisy and dark.

Sharmaravi

sammy said:

@Sharmaravi Did your phone receive a camera update? Please share your camera version number.
See the screenshots I attached...
Actually Nokia camera is THE most unstable camera app I've ever see in any smartphone of 21st century

Sharmaravi

It's camera performance is really nice.. But the camera app sucks 

Sharmaravi

sammy said:

@Sharmaravi Did your phone receive a camera update? Please share your camera version number.

Nope...it all happened when I cleared the cache of the app..