Nokia 5.1 – General FAQs Thread

Own a  Nokia 5.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!  

Nokia 5.1 – General FAQs Thread



Own a  Nokia 5.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

 

FAQs

 

Smart Lock does not work/ disappeared after the last update. How do I get it back? 

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

 

Why are there no specific Nokia built in apps? 

Nokia 5.1 is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

  

When do I get the new Security Patch?

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.

 

Is Nokia 5.1 part of Android One?

Yes

 

What are the benefits of Android One? 

With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.


I still haven’t received an update, even though it was announced. What can I do?

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

 

Support: https://www.nokia.com/phones/support

Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support


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Comments

  • Why can't I transfer files between my phone and PC
  • When will Nokia 5.1 (2018) recieve OS-9 Android Pie in India?
  • I know this is totally unrelated buh it'd be awesome if Nokia had its own music player
  • Psarmmiey Psarmmiey
    ✭✭  / 
    I purchased the Nokia 5.1 yesterday and immediately I switched it on I connected to WiFi and it received an update and for over 10 hours I tried installing this update and it keeps failing. Now I can't even go ahead to set up the phone for use as it's still taking me back to that same update page. Please help
  • When will Nokia 5.1 (2018) recieve OS-9 Android Pie in India?
    And when will in Poland?
  • Bugs in Nokia 5.1 plus in every updates system ui is not working. Frequent screen freezing after February security update... what are you doing Nokia....? Please give us stable update bugs free updates ....solve our all problems... please it's a very bad experience with Nokia..😠😡
  • Jorge Lopez Jorge Lopez
    ✭✭  / 

    When I bought the Nokia 5.1 the front camera had animations, but I see that it no longer appears since the security patches were updated. Can I recover this option from the camera?  
  • Srivatsa SP Srivatsa SP
     / 
  • Can't get new updates on Nokia 5.1
  • > @Kene said:
    > Why can't I transfer files between my phone and PC

    i got the same problem.
  • Emmb Emmb
     / 
    Does Nokia 5.1 have wifi calling?
  • Emmb Emmb
     / 
    Whilst watching video or catchup tv on my 5.1 the screen brightness automatically dims right down and I have to manually increase brightness every few minutes. Very annoying. Gets so dark that especially on dramas have difficulty seeing it.
    Battery saver is not switched on. Why does it do this and is there a way to stop it?
  • See if adaptive brightness is turned on , if so switch it off 
  • Emmb Emmb
     / 
    Tiklu53 said:
    See if adaptive brightness is turned on , if so switch it off 
    Hi, thanks for reply. Where do I find option for ‘adaptive brightness’?
  • pnut3r pnut3r
     / 
    Emmb said:
    Tiklu53 said:
    See if adaptive brightness is turned on , if so switch it off 
    Hi, thanks for reply. Where do I find option for ‘adaptive brightness’?
    Settings/display
  • Eserim Eserim
     / 
    As it seems I can't add a new topic I'll ask here.

    I can't seem to find a SIM free 32gb/3gb version of this 5.1 anywhere in the UK.  Is this available?
  • Hermann Hermann
     /  edited July 4
    Why is my Nokia 5.1 heats so much during using GPS that it tells the device is overheated, after just 5 minutes? What could I do against it? Is there anyone else out there whose device is literally burning after just about 5 or ten minutes of using GPS? ( I have 32gb/3gb version)
  • Ola Medhat Ola Medhat
     / 
    How can I record voices ...and how can i change the rinning music to another one downloaded from internet 
  • When will Nokia 5.1 get night mode in camera
  • Why it's having poor vision at camera ??
  • why was my Nokia 5.1 in August afer the SP fail Android 8.0.0 (00WW_042C_SP02)
    but Before in May 00WW_3_24A
    And in July 00WW_3_24A_SP01 Android 9.0.0

    Many of my Apps do not work
  • Olomu Olomu
    ✭✭  / 
    Psarmmiey said:
    I purchased the Nokia 5.1 yesterday and immediately I switched it on I connected to WiFi and it received an update and for over 10 hours I tried installing this update and it keeps failing. Now I can't even go ahead to set up the phone for use as it's still taking me back to that same update page. Please help
    Had same problem, it's really frustrating.
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