Nokia 5.1 – General FAQs Thread

Own a  Nokia 5.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!  

Nokia 5.1 – General FAQs Thread

matteo.m matteo.m
Staff member  / 



Own a  Nokia 5.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

 

FAQs

 

Smart Lock does not work/ disappeared after the last update. How do I get it back? 

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

 

Why are there no specific Nokia built in apps? 

Nokia 5.1 is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

  

When do I get the new Security Patch?

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.

 

Is Nokia 5.1 part of Android One?

Yes

 

What are the benefits of Android One? 

With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.


I still haven’t received an update, even though it was announced. What can I do?

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

 

Support: https://www.nokia.com/phones/support

Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support


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Comments

  • Kene Kene
    ✭✭  / 
    Why can't I transfer files between my phone and PC
  • Pratiik Joshi Pratiik Joshi
    ✭✭  / 
    When will Nokia 5.1 (2018) recieve OS-9 Android Pie in India?
  • I know this is totally unrelated buh it'd be awesome if Nokia had its own music player
  • Psarmmiey Psarmmiey
    ✭✭  / 
    I purchased the Nokia 5.1 yesterday and immediately I switched it on I connected to WiFi and it received an update and for over 10 hours I tried installing this update and it keeps failing. Now I can't even go ahead to set up the phone for use as it's still taking me back to that same update page. Please help
  • Tom ytr Tom ytr
    ✭✭  / 
    When will Nokia 5.1 (2018) recieve OS-9 Android Pie in India?
    And when will in Poland?
  • Bugs in Nokia 5.1 plus in every updates system ui is not working. Frequent screen freezing after February security update... what are you doing Nokia....? Please give us stable update bugs free updates ....solve our all problems... please it's a very bad experience with Nokia..😠😡

  • When I bought the Nokia 5.1 the front camera had animations, but I see that it no longer appears since the security patches were updated. Can I recover this option from the camera?  
  • Srivatsa SP Srivatsa SP
     / 
  • Arinze 85 Arinze 85
     / 
    Can't get new updates on Nokia 5.1
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