Nokia 5 - General FAQs Thread

Own a Nokia 5? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!   FAQs  

Nokia 5 - General FAQs Thread

matteo.m matteo.m
Staff member  /  edited November 2018



Own a Nokia 5? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

 

FAQs

 

Smart Lock does not work/ disappeared after the last update. How do I get it back? 

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

 

Why are there no specific Nokia built in apps? 

Nokia 5 is part of our 'pure, secure, and up-to-date' pledge. This means the OS is delivered in its purest form, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

 

When do I get the new Security Patch?

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.


I still haven’t received an update, even though it was announced. What can I do?

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

 

Support: https://www.nokia.com/phones/support

Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support


Tagged:

Comments

  • LTN Fan LTN Fan
    ✭✭  /  edited December 2018
    Hi @matteo.m
    Is there an update for Android Pie scheduled, or will Nokia 5 stay on stable Android 8.1?
    Thank you for your feedback.
  • Amitcod2 Amitcod2
    ✭✭  / 
    Yes nokia 5 getting pie update soon.
  • LTN Fan LTN Fan
    ✭✭  / 
    Sounds good. @Amitcod2 where did you get this informations from?
  • Amitcod2 Amitcod2
    ✭✭  / 
    Follow juho sarvikas.for more information.
  • I'm so much disadisappointed with my nokia5 poor perfperformance level..recently i removed all the third party apps thinking that would solve the issue..but did not. Apps keep crashing,keys get stuck,touch screen goes nut and the list continues... this the dumbest mistake i ever did..please make a global wise recall of the affected phones and respect the trust we have in nokia.
  • اكتب تعليقك
Sign In or Register to comment.