Own a Nokia 6? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app! FAQs
Own a Nokia 6? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
FAQs
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 6 is part of our 'pure, secure, and up-to-date' pledge. This means the OS is delivered in its purest form, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
I still haven’t received an update, even though it was announced. What can I do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Support: https://www.nokia.com/phones/support
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
Comments
I looked thoroughly in settings and could not find any options. Many other phones running Android Oreo has a "Charging sounds" option in "Settings->Sound->Other sounds and vibrations", but not on the Nokia 6 apparently. Right now it does not even respect the default notification sound I chose in "Settings->Sound", and uses its own old Android notification sound.
This is very annoying.
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Please fix this issue as soon as possible
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Fingerprint reader accuracy and speed are reduced.
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Heats up when charging. 38°C and currently sitting on a aluminium heatsink, in front of a fan.
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Battery usage data is empty.
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Battery Saver isn't efficient at all. Heats up the phone even more while not doing the one thing it was designed to do.
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Slow to charge. Charged for 4 hours and still didn't reach 80%.
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Battery doesn't last very long. Lost 50% in the last 6 hours while on airplane mode, and not doing a single thing.
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Connects to added WiFi networks only when the SSID is shown. Even if they were added when SSID wasn't being broadcasted.
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Like everyone else, I am looking forward to having a fix for these bugs.
Thanks!
also to keep the Nokia 2 users up to date I got information concerning the March SP.
There was a one-time issue in rolling out March security update for Nokia 8, Nokia 6, Nokia 5 and Nokia 2 due to the addition of new test cases and together with Google, we decided to take extra time to review before releasing the update. The four impacted products will receive March security patch in the coming week.
Best regards,
Laura
Thank you in advance for your help.