HMD community team introduce themselves

KhalidShaikh5379

Appreciation to @madbilly for initiating the discussion
Good one....

wyk

Wish Juha Alakarhu was with the Nokia team..... Who was behind of the legendary Lumia camera. Miss U. 

madbilly

So I think there's still a few members of the team at HMD yet to introduce themselves. @dipankar paul for example?

denis coene

Hi All, In this community, I' am Des shortened by name of Denis , I' am no developer but sure do know some of helping out people with their phones and even laptops & computers, am trying out stuff my self too, so don't worry when i come knocking on someone's users n°

Take care folks 
Sincerely Des

dipankar paul

Well, I'm not going to drop the ball, am I, @madbilly?

Hello folks, I'm Dipankar, and I'm community manager for the India region, though you'll probably see me popping up here, there and everywhere.

I'm only a couple of weeks old in the Nokia and HMD ecosystem, and already there's a lot to take in! I'm looking forward to interacting with you guys on the forum. It's great to be here! 

Cheers!    

Take it away, @PRIYANSHU

denis coene

Have a nice time, grts

nitheesh

@matteo.m, @HMD_Laura, @tim.m, @madbilly, @Edo, @arttuaa, @temanindonesia, @dipankar paul and @yani nice to meet you guys!!!

@juho what about you?   

madbilly

@dipankar paul thank you for dropping by

@denis coene always great to have more people helping others out - I'll probably need your help at some point!

denis coene

madbilly said:

@dipankar paul thank you for dropping by

@denis coene always great to have more people helping others out - I'll probably need your help at some point!

@[email protected] Who knows i might need yours if my dram disappears again of my phone, still looking for a solution to get it back on it, not even working with spflashtools either  so don't worry by the way it was a Nokia 1 1047 MT6737M not as the ones most known on xda as MT6735 ididn't looked that good at the chip and boom chocolat  1 PRICE ever
Fake disk gone  so no pain no gain 

wilson shrestha

Hello, I know I'm a little bit late in this conversation but nice to meet all of you @matteo.m, @HMD_Laura, @tim.m, @Edo, @arttuaa, @Tony-Indonesia , @dipankar paulyani. And, thanks for explaining us about your work and role on Nokia. And of course, I am loving the interaction from all of you guys.
 

And, kudos to @madbilly for creating this awesome discussion.

wyk

If these ppls be more active in different pages to resolve queries and give proper resolutions... It would help to make ppls happier.

todesurteil

wyk said:

If these ppls be more active in different pages to resolve queries and give proper resolutions... It would help to make ppls happier.

@wyk don't want to disappoint you or sound arrogant or anything, if you mean staff, referring to your comment supra then you don't understand what this forum is actually about.
A technical support forum, in my opinion, is a forum where you ask questions and the company's staff answers your questions and help with your problems (Microsoft have these for example for IT specialists). That's why Nokia calls it a Community forum, this a forum/place where the community get's involved and help/assist each other with their questions and problems most of the time. Staff is only on a community forum to assist in maintaining the forum and deal with things like bots, spammers et al. Not to answer questions of why you can't see anything because your screen is cracked after it fell on the floor for example. If you want assistance on such matters there's dedicated staff to deal with it when you contact and make use of the support channels Nokia provided. Don't know if I'm correct that's what I understand when a company like Nokia provides us with a community forum. Just my humble opinion I should add.  

wyk

Agree @todesurteil but at the end of day ...support matters to us... And when it comes about nokia devices noone can talk better than the guys behind development... Soo little urge to them to be more active as we are in community. 😊

HMDLaura

Hi @wyk

@todesurteil explained it like it is. This is not a technical support forum (that's why we have dedicated support channels). It is a platform for users to communicate and exchange experience with each other. If you read the instructions most of the HMD people here have given you will see that we are mostly from the Marketing/Communication departments, thus we don't have much to do with the development of our phones. Of course we follow up the issues people reporting in here, forward them to our devs and try to figure out what is going on but giving technical support is just not the meaning of this forum. I hope you guys can enjoy the forum anyways. 

Have a nice day y'all
Laura 

denis coene

Hi @HMD_Laura @wyk 
A Sales company is unfortunately not capable of giving us any ROM or firmware files of the phones at all,
The only thing they could do especially the company of HMD is putting up a page where the firmware files could be downloaded from within this i mean firmware files registered on the IMEI numbers of the phones 
This would be much appreciated by many sales points across the globe where companies would be helped out with, not only the customers who bought a phone and got screwed by some malfunctions like my first 2 Nokia 1 devices Bluetooth didn't worked refused to start up etc so no WLAN connection etc  so not funny to deal with Than the ADB only recognizable over audio when you connect it with MTK backup tools, KInda messy stuff alright, but we've got to deal with these issues.

So My opinion is that HMD should be demanding the developers to put the firmware files by IMEI number on a webpage from HMD to assist their customers and sales points where some sales points do the work after all when a phone got stuck in a loop or whatsoever. And if people can fix it themselves so why not being able to get in possesion of their phones firmware. I feel this more like an obligation of HMD as well to provide the firmware files publicly on a webpage under their guaranty of after sale when some phones don't work properly.

Sincerely

Des

HMD_Laura said:

Hi @wyk

@todesurteil explained it like it is. This is not a technical support forum (that's why we have dedicated support channels). It is a platform for users to communicate and exchange experience with each other. If you read the instructions most of the HMD people here have given you will see that we are mostly from the Marketing/Communication departments, thus we don't have much to do with the development of our phones. Of course we follow up the issues people reporting in here, forward them to our devs and try to figure out what is going on but giving technical support is just not the meaning of this forum. I hope you guys can enjoy the forum anyways. 

Have a nice day y'all
Laura 

wyk

Agree @denis coene

madbilly

Whilst I completely agree with the suggestions from @wyk and @denis coene these are not the topic of this thread. There are already threads about those topics, it would be great to try and concentrate feedback on these points in those existing threads so it's easier for HMD to see how important these issues are to us.

Back on topic, are another members of the HMD team going to introduce themselves or has this thread now been taken over by the new announcements dedicated to each staff member?

nitheesh

@megan and @Maria.03, we would like to know more about you guys 

madbilly

And @PRIYANSHU

maria.03

nitheesh said:

@megan and @Maria.03, we would like to know more about you guys 

Hello everyone!
@nitheesh Thank you for the tag! 
I am Maria and work with HMD global team! I am in charge of the global social media channels @Nokiamobile ;
Nice to e-meet you!

nitheesh

@Maria.03  Nice to meet you

madbilly

Hi @Maria.03 thanks for dropping by and for joining us on the forum

IndiaFan

madbilly said:

And @PRIYANSHU

@madbilly Hey mate!

It was awesome meeting with you in Dubai. Thanks for the tag, I manage the Consumer Community Engagement remit here at HMD working closely with the stellar folks we have in @Maria.03 @edo. In simpler terms, my job is to ensure the views, suggestions & feedback of our Fans are heard and actioned upon. After all, it's Fans like yourself that keep us grounded and on our toes.

nitheesh

@Priyanshu happy to hear from you . And thanks for joining us on the forum.
Yes, we have a great time in Dubai.

madbilly

Hi @Priyanshu ! Thanks for dropping in and saying hi! It was great to meet you in Dubai and I hope you'll excuse us if we keep you busy with too many suggestions and too much feedback!

Shek16rocks

Can anybody tell me why I am not able to start a. Discussion or give any feedback . ???????😢😢😢

denis coene

Shek16rocks said:

Can anybody tell me why I am not able to start a. Discussion or give any feedback . ???????😢😢😢

@Shek16rocks, Have you registered yourself in a topic of discussion on the kind of phone you have? If you did so? Start the Topic of the issue you have with your phone.
Probably you can manage your feedback of phone issues

Sincerely

Shek16rocks

Thanks big brother

Shek16rocks

user1545972650891 said:

Hello, 

I've had my Nokia 5 for a while now, about 6 months. I must say I'm disappointed at how slow it gets at times when I attempt to open the apps. It even hangs completely at times and the apps stop responding/ working, prompting me to close them.

I have attempted freeing up quite a bit of phone memory, and getting the phone security/ software updates regularly, but still no improvement. I've heard similar complaints from some other friends using the Nokia 5 and 6. What I gather from the complaints is that it's probably an issue with the Snapdragon.

Initially, before the andrian Nokia phones, I have used other smartphones that never hung, or were never slow, despite having lower or similar specifications to my current Nokia 5, and containing just about the same apps and size of items in the phone memory. 

Kindly look into this as you continue developing smart phones in the future. I have always believed in Nokia phones to be the best and wouldn't want to deviate from that.

Plus: the camera is really good, I like it, and the battery + fast charging charger.

user1545972650891 said:

Hello, 

I've had my Nokia 5 for a while now, about 6 months. I must say I'm disappointed at how slow it gets at times when I attempt to open the apps. It even hangs completely at times and the apps stop responding/ working, prompting me to close them.

I have attempted freeing up quite a bit of phone memory, and getting the phone security/ software updates regularly, but still no improvement. I've heard similar complaints from some other friends using the Nokia 5 and 6. What I gather from the complaints is that it's probably an issue with the Snapdragon.

Initially, before the andrian Nokia phones, I have used other smartphones that never hung, or were never slow, despite having lower or similar specifications to my current Nokia 5, and containing just about the same apps and size of items in the phone memory. 

Kindly look into this as you continue developing smart phones in the future. I have always believed in Nokia phones to be the best and wouldn't want to deviate from that.

Plus: the camera is really good, I like it, and the battery + fast charging charger.

New Nokia plus series is much better I would suggest you that if you buy a new phone in future then go for 64gb rom not less than that otherwise you have to face storage problem.
For tech details you can watch technical guruji vedios , geeky ranjit , phone radar etc vedios.
If you watch technical guruji vedios then watch his old vedios because there you can easily understand things of technology.

Chettukindadayyamnakembhayyam

How do I create a new discussion thread ? Can someone help ? Sorry for hijacking this thread, but really need help in creating a new discussion thread, need to post an issue i noticed with Nokia 8.1