Not receiving SMS

Hi Team I am not getting any messages to my mobile especially from banks and other otps pls take look into this.

Not receiving SMS

Ibraheem121 Ibraheem121
✭✭  /  edited October 2018
Hi Team I am not getting any messages to my mobile especially from banks and other otps pls take look into this.


  • user1512567374565 user1512567374565
    ✭✭  /  edited January 2018
    I am also facing same issue and alarm is also not alarming
  • user389 user389
    ✭✭✭✭  /  edited August 2018

    Hi Ibraheem,

    In the dialer app > Menu > Settings > Call blocking = please check what is added to the blocking list? The settings here also affect text messages.

    I also disabled 'Caller-ID and spam' in these settings (privacy concerns)

    One Time Passwords, bank messages, dentist appointment confirmations etc. are technically sent as anonymous messages. If you installed a third-party call blocker then please check its settings.

    Does this help?

  • Santhiswaroop Mamidi Santhiswaroop Mamidi
     /  edited January 2018

     Hi hpholm,

    haven't used any third party call blocker related apps.

    There are no blocked contacts, all contacts are white listed.

    After applying the latest security patch update from nokia. not receiving any messages.

  • nishanth nishanth
    ✭✭✭  /  edited January 2018

    There is a similar post in Nokia 5 discussion forum.

    Check if you have an update on play store for the Carrier services and alternatively try Pulse / Textra, 3rd party messaging applications. I switched as I felt the default Android Messages application was the issue. 

  • Sathiyamoorthy.S Sathiyamoorthy.S
     /  edited January 2018
    I am also facing the same problem. After applying the latest security patch update from nokia. not receiving messages properly
  • user1513026227455 user1513026227455
     /  edited January 2018

    3rd party messaging apps and clearing caches do not solve the problem, all the proposed fixes the customer care team gave me did not work. Nokia has no fix after a month, it seems as if they really just don't care at this point

  • user389 user389
    ✭✭✭✭  / 

    Android Messages, Carrier Services, Contacts and other standard apps in Nokia branded Android phones are developed and maintained by Google LLC.
    (You are barking up the wrong tree).

    Please make sure all apps are updated to their latest versions in the Play Store.
    There are several Gigabytes of other updates before and after Android 7.1.2.

    If you developer unlocked and modified the phone OS and settings, or installed apps from unofficial sources, then please consider a factory reset and do a fresh start without restoring a backup. Next enter your Google account and apply any further updates before adding third-party apps or modifying the standard settings.

    Please keep in mind One Time Passwords, bank messages and more are often sent from withheld numbers. And if you previously used an iPhone then iMessage must be deregistered in your Apple account ... to receive texts from iPhone users.

    TA-1021 Nokia 6 works as expected regarding phone calls and messages
    since I bought it 6 months ago.


  • Not getting any message from past 10 days.
  • Add me to this list. 2 weeks ago my text and mms are intermittently not working. Frustrating
  • vishwanath k vishwanath k
    ✭✭  /  edited January 2018
    Same here. But after restart it will work for some time. And I also observed that automatic OTP reader from few apps will read OTP messages(don't know how) without messages receive notification.

    Seriously you guys have to fix this to keep the trust.
  • Krishna Krishna
     /  edited January 2018
    Having the same problem.. Nokia, please work with Google and atleast provide some work around or temp fixes. Restarting phone is working for some time. But we can't restart the phone each time to get OTPs or messages.
  • Krishna Krishna
     /  edited January 2018

    I am using NOKIA6, After NOV monthly security update, we are facing this issue. Even NOKIA support team doesn't have proper info about the fix and ETA. Try this work around: disable and force stop the default 'messages' app and download any third party sms app ( I am using 'sms organizer' app of Microsoft) and make this as a defult message app. Then in the battery setting --> activity manager --> white list your sms app. This is working for me. 

  • I just did what Krishna did, using the Pulse app and its working so far.  OMG thank you for that.  

  • RayanPasanna RayanPasanna
    ✭✭  / 
    Finally problem solved. Did as Krishna said. Disable - install some other message app - battery setting whitelist.. thanks a lot.
  • I am also not able to receive any messages either from sim operator, banks OTP or from any friend.
    Please fix this fast.
  • I have also this problem.. please fix it quickly ...i have problems in receiving sms after restart some time its work but not permanent please fix it soon .. important SMS or bank OTP or college admit card confirmation not receiving any typ of this SMS ....:frowning_face::frowning_face:
  • Nokia 6.1 affected. **** app!
  • <blockquote class="Quote">
    <div class="QuoteAuthor"><a href="/profile/Santhiswaroop%20Mamidi">Santhiswaroop Mamidi</a> said:</div>
    <div class="QuoteText"><div dir="ltr">
    <p> Hi hpholm,</p>
    <p>haven't used any third party call blocker related apps.
    <p>There are no blocked contacts, all contacts are white listed.</p>
    <p>After applying the latest security patch update from nokia. not receiving any messages.
    <b>i have same problem after the phone updated.</b>
  • My updated in last month after that I can't receive any bank related or any OTP type massage.
  • skynine skynine
    ✭✭  / 
    im facing this problem too!! no OTPs but messages from contacts are coming in. no blocked contacts either
  • Rajju Rajju
    ✭✭  / 
    i am facing same problem since March update no bank msg please fix this asap
  • Marthasasy Marthasasy
    I cannot send SMS and I barely receive SMS too... Pls what do i do?
  • Rajju Rajju
    ✭✭  /  edited May 2019
    clear block list and you'll get msg 
    I can't understand what type of bug is this 
    What the H E L L developers r doing with nokia 6
  • Hi , My nokia 2.3 phone is displaying text messages. Kindly assist

  • I am also facing same problem:- ( Not receiving official messages. )

    I bought a nokia 6 phone it work really good for last 2 year and now this year when I work with bank my phone was not receiving any bank otp , messages ,etc. Then I format my phone it again works for last 15 days and now it again giving me trouble as it gives me in past.

  • SMS issue can't be resolve anymore ? I'm so struggling regarding this issue. Please give me your advice. 😭😭😭

  • My Nokia Messages has a notification telling me there is a "New version available with new features..." it gives the options of "Update" or "Not now." but I cannot get either to do anything and I cannot get rid of the message which is now on top of my text messages and is most annoying.

  • cricksen cricksen

    Have Nokia G300 and intermittently cannot receive text messages. Reboot reset update everything above fails to fix it.

    Temporay fix:

    Turn on Airplane mode

    Shutdown restart

    Turn off Airplane mode will fix it ... but it will happen again. Failed 10 times over 20 days.

    Stumbled on this fix.

    Let me know if it works for you.

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