Compass not working since Pie

MarcoAntonio · April 2019

madbilly said:

Anyone who has not yet contacted support should do so to add their voice to the noise.

When we finally get an update and if the compass doesn't work then we all need to do it all over again (oh joy).

If the security update doesn't solve the problem I will use my warranty through https://nokia.ebuilder.com/undefined_undefined/repair
After that, if it's still failing I will ask for a refund and I will buy a Pixel 3.
This will be the end of drama.

user1508938037450 · April 2019

@martin.fd I contacted the support, too. 🙄 Same result. 😡 We see it here. 😭

user1508938037450 · April 2019

@wahnsinnig You can do it again and again. The result will be the same. HMD is not interessted in on our informations. You can see/ read it here, in Facebook, in Twitter and so on. Many critical posts and informations about mistakes and bugs. And HMD Global? SILENCE! 😒

Francesco Bacchini · April 2019

MarcoAntonio said:

madbilly said:

Anyone who has not yet contacted support should do so to add their voice to the noise.

When we finally get an update and if the compass doesn't work then we all need to do it all over again (oh joy).

If the security update doesn't solve the problem I will use my warranty through https://nokia.ebuilder.com/undefined_undefined/repair
After that, if it's still failing I will ask for a refund and I will buy a Pixel 3.
This will be the end of drama.

A little bit drastic, but I see your point.

MarcoAntonio · April 2019

Francesco Bacchini said:

MarcoAntonio said:

madbilly said:

Anyone who has not yet contacted support should do so to add their voice to the noise.

When we finally get an update and if the compass doesn't work then we all need to do it all over again (oh joy).

If the security update doesn't solve the problem I will use my warranty through https://nokia.ebuilder.com/undefined_undefined/repair
After that, if it's still failing I will ask for a refund and I will buy a Pixel 3.
This will be the end of drama.

A little bit drastic, but I see your point.

I need to walk every day due a health problem and meanwhile I play a game called "Ingress" just to motivate me, without a working compass my mobile is absolutely unusable. In the other hand the warranty expires in three months... Not drastic, caro amico, I bought a phone with compass and it have not been working for months. Revert to Oreo is not an option because Nokia promised, at the same time, an update to Pie. There's something drastic on this: HMD Global didn't said nothing about this problem, never. 😞

azuka mgbakor · April 2019

Hi does anyone know the solution to the network issues on both WiFi and carrier network since the pie updateI I've been having troubles Browing. I need help.

potemkin · April 2019

azuka mgbakor said:

Hi does anyone know the solution to the network issues on both WiFi and carrier network since the pie updateI I've been having troubles Browing. I need help.

Reset Wi-Fi & mobile settings.

webvan · April 2019

I'm thinking of going back to Oreo to get the compass back. Other than seeing what codec is used by the bluetooth connection I can't really think of a feature from Pie that I've used. Maybe I'm forgetting something ?

martin.fd · April 2019

Image: https://us.v-cdn.net/6031042/uploads/editor/yc/bwkiq5xl627m.jpg

@HMD_Laura : Please note ...

Jimmmy · April 2019

I am still not getting March security update for my Nokia 8. So, you received it and compass is still not fixed. I don't understand how I could be so fooled by this...brand-new Nokia company. The inability to make a compass repair since December is unbelievable. Many other brands, including unknown varous Chinese brands, already have a full-featured Pie and regular monthly updates. Nokia, which has boasts the privilege of regular software updates, in my eyes has failed across the line. I don't trust them anymore. The only way to calm your nerves is return your Nokia product if you can and buy a product from a serious brand.

potemkin · April 2019

HMD Global is running a global scam.

pasoderb · April 2019

I did chat with Support after installing March SP, they did pretty fast admit that this proble exists, but the same promise thah a fix is worked on and will be released sometime, but no timeframe given.

Sanderschot · April 2019

Same thing here. On March 21 I was literally told that a fix would come with the next security patch. Got the patch, still no compass fix.

Siviri · April 2019

Same here.
Got the update patch but the compass is not working, North keeps moving.

Mick1965 · April 2019

We need to rename this phone to

Okia 8

As it can no longer find N

Jimmmy · April 2019

I am still not receiving March update on my Nokia 8. Interesting. But I don't really care, because they didn't repair the compass.

martin.fd · April 2019

Answer from Support:

Image: https://us.v-cdn.net/6031042/uploads/editor/bc/9s2oxqhqqnwp.jpg

Here again for comparison the answer of Feb 27th:

Image: https://us.v-cdn.net/6031042/uploads/editor/cw/rglamzdljux0.jpg

And that of Feb 28th:

Image: https://us.v-cdn.net/6031042/uploads/editor/df/ni0e0rgqoofc.jpg

@HMD_Laura : Please note ...

user1529128906581 · April 2019

Also my Nokia 8 has this issue, I'm changing to another brand soon. Nokia doesn't care about their phones , even the flagship ones.

user1545859162355 · April 2019

I think I'll ask for a refund, the update fixing the compass will probably never arrive. If it was an easy thing to fix for HDM they would have done it by now... It was a wrong decision to buy this phone.

potemkin · April 2019

user1545859162355 said:

If it was an easy thing to fix for HDM they would have done it by now...

It's easy, they just don't care.

Mick1965 · April 2019

martin.fd said:

Answer from Support:

Here again for comparison the answer of Feb 27th:

And that of Feb 28th:

@HMD_Laura : Please note ...

Identical email that they sent to me this afternoon.

potemkin · April 2019

Freaking robots.

ignas · April 2019

martin.fd said:

Answer from Support:

Here again for comparison the answer of Feb 27th:

And that of Feb 28th:

@HMD_Laura : Please note ...

"Just wait till we handle X, Y, Z and whatever mid ranger we decide to release in the process first" 🙄

Aleksei Shramko · April 2019

potemkin said:

Freaking robots.

Not robots...
HMD are freaking company

madbilly · April 2019

When you get canned response reply back and ssay something like "thank you for the canned response, but ... " then list xyz why the response didn't address your query, e.g. like it's the same answer they've given for the past four months.

I did this with a recent query and I soon after actually got a human response, which surprised me. You can usually spot the canned responses because the text is a different colour!

FYI my question was about the end of support date for the Nokia 8. They finally told me that HMD had not told them.

Sanderschot · April 2019

madbilly said:

When you get canned response reply back and ssay something like "thank you for the canned response, but ... " then list xyz why the response didn't address your query, e.g. like it's the same answer they've given for the past four months.

I did this with a recent query and I soon after actually got a human response, which surprised me. You can usually spot the canned responses because the text is a different colour!

FYI my question was about the end of support date for the Nokia 8. They finally told me that HMD had not told them.

What does support even mean to them ? Sure they still push out security updates regularly, but that's basically all they do for ''support''. Feels like real support already ended.

Siviri · April 2019

after the "March update", people are unable to hear me during calls due to microphone heavy noise.
compass is still not working too.

Has anyone tried a rollback to solve the issues with a downgrade?