Nokia 8 Randomly Restarts and Sound Problem

Karan Chavda · March 2019

I bought Nokia 8 in January 2018. After using it for one year, it randomly restarted 4-5 times in row. It will restart maybe once, or 10 times in a day. It is mostly restarting when I open camera app. Although this doesn't happen when I am charging the phone. It only happens when I am not charging the phone. There's also a sound issue where the sound freezes or is not audible when the volume is full. Again, it doesn't happen when I am charging the phone. I tried resetting the phone several times. Last week, I sent it to the shop. He first said that it's a battery issue and today he told me it's a motherboard issue and I need to replace the motherboard. My phone just lost warranty in January 2019. It will cost me 16k Rupees to fix my phone. I don't know if the shopkeeper is lying or not. Any help will be appreciated. Let me know if this issue is common in Nokia 8 and what should I do next. Thank you

potemkin · March 2019

I would first try factory reset. If that doesn't help it could be motherboard issue.

Karan Chavda · March 2019

Already tried it

haripasath ravi · March 2019

Having the same issue with my Nokia 8 whenever I tried opening the camera app phone started to restart itself...the problem arises often I stopped using the camera. Nokia should do something about these issues

potemkin · March 2019

haripasath ravi said:

Having the same issue with my Nokia 8 whenever I tried opening the camera app phone started to restart itself...the problem arises often I stopped using the camera. Nokia should do something about these issues

They can't do anything if it's a hardware failure and it really sounds like a hardware problem.

haripasath ravi · March 2019

potemkin said:

haripasath ravi said:

Having the same issue with my Nokia 8 whenever I tried opening the camera app phone started to restart itself...the problem arises often I stopped using the camera. Nokia should do something about these issues

They can't do anything if it's a hardware failure and it really sounds like a hardware problem.

How can it be a hardware issue? Can you explain?

potemkin · March 2019

haripasath ravi said:

How can it be a hardware issue? Can you explain?

Any hardware component can fail and only solution is replacement. In your case it could be motherboard or camera.

Rupesh Nair · March 2019

same problem here also.

Showkatl · March 2019

Same problem after February update. Had no issue before that.

user1510813722706 · March 2019

Same problem

Lahiru K. · March 2019

I also have the same problem with my Nokia 8. Usually once I opened the camera and then tap the shoot button, the phone restarts. Upon restarted then if the camera app opened, again phone restarts as soon as the camera app opens. But I observed that the issue is not occuring when using the cameracame on some other apps such as WhatsApp. I suspect that this is happening due to a recent update. Any thoughts and ideas?

Karan Chavda · March 2019

potemkin said:

haripasath ravi said:

How can it be a hardware issue? Can you explain?

Any hardware component can fail and only solution is replacement. In your case it could be motherboard or camera.

I want to know how come it doesn't happen when It's charging if it's a motherboard issue?

Karan Chavda · March 2019

EDIT : It doesn't restart or doesn't show any sound problem when the battery is charged fully.

potemkin · March 2019

Karan Chavda said:

I want to know how come it doesn't happen when It's charging if it's a motherboard issue?

I don't have in-depth knowledge about that, but I do know that practically everything in your phone is connected to the motherboard and when motherboard is malfunctioning any kind of strange behavior is possible. If you're asking this because you don't know if the shopkeeper is lying to you, I can tell you this: IMEI number is tied to the motherboard, so if he changes the motherboard he must provide you the new IMEI number.

Karan Chavda · March 2019

potemkin said:

Karan Chavda said:

I want to know how come it doesn't happen when It's charging if it's a motherboard issue?

I don't have in-depth knowledge about that, but I do know that practically everything in your phone is connected to the motherboard and when motherboard is malfunctioning any kind of strange behavior is possible. If you're asking this because you don't know if the shopkeeper is lying to you, I can tell you this: IMEI number is tied to the motherboard, so if he changes the motherboard he must provide you the new IMEI number.

Thanks for the reply, I will just use it like this since it only happens when battery is low. Maybe I will check the hardware next time before the warranty expires.

Pawan Rewatkar · March 2019

Same problem with my phone also Nokia 8. Is anyone got solution for this??....is it security patch problem

arjun.dhir · March 2019

Hello,

I have been facing the exact same problem with my phone too since the recent pie update. Usually after the battery decreases a certain amount, to about 30-40, the phone starts behaving abnormally.

1. It automatically restarts while using it, sometimes restarts several times before being usable again.

2. The sound output from external speaker at full is always stuttering.

All of these problems do not occur if the phone:

--has a good amount of charge left
--is connected to the charger

None of these issues were present previously.

haripasath ravi · March 2019

It's occuring to many..if it's an hardware issue are they really providing any good quality phones?? They should answer us take this issue into social media guys

Mick1965 · March 2019

Are you sure it's out of warranty, they give us 2 years warranty in the UK.

Might be worth checking on the "My Phone" app.

Muhammad Umair · March 2019

Same all problems after Feb update
If many of us having this problem then it is definitely software issue

Muhammad Umair · March 2019

Charging speed is slow too

user1517853570308 · March 2019

It first started with the fast charging speed then, when I opened my camera it shuts down now it has gotten to all the apps I can't connect to the WiFi it restarts immediately, then for the recent days when I use mobile data and opens most of the apps the phone restarts. Even now I am only typing this by plugging on to my charger. Who knows that will also be not possible in the future . Disappointed Team Nokia.

Ruly Permana · April 2019

user1517853570308 said:

It first started with the fast charging speed then, when I opened my camera it shuts down now it has gotten to all the apps I can't connect to the WiFi it restarts immediately, then for the recent days when I use mobile data and opens most of the apps the phone restarts. Even now I am only typing this by plugging on to my charger. Who knows that will also be not possible in the future . Disappointed Team Nokia.

Same problem here, in Indonesia

hansaditia · April 2019

same problem here. i'm from indonesia too. my nokia 8 have even worse problem. first it's only restart when i use a camera or low battery ( ~50%) now i can't even use my phone when it's not charging. it keep bootlooping whenever i'm not charging. i 've factory reset it 2 times. i've been go to unicom ( nokia service centre ) 2 time. they keep telling me that the machine was the problem. but it's been only 1 year and how tf it work normally when charging if machine was the problem

i'm kinda dissapointed by nokia. i can't even enter recovery mode. i think the problem start when i update my phone. maybe around chinese lunar new year. how about yall ?

milangheorghe · April 2019

I'm a bad buyer, because I bought Nokia 8. Nokia is playing with top buyers. Expect to be dumped like those who have bought Nokia 7 that is not listed anymore. They have not managed to solve the glance and ambient display, nor do they want to see these flaws. I will never buy Nokia products anymore, nor will I recommend any Nokia friend.

parabnileshs · April 2019

Same problem with my Nokia 8 too... It started after the recent android update. Whenever I open the camera app the phone restarts and goes into a series of restarts. Also when I open Google maps same issue. I have factory restored the phone but the problem persist. Also the battery charging is slow, the fast charging has gone away. Also looks like there is issue with WiFi of the phone, it keeps flickering.
When I checked for updating the camera app, Google Play displays no support.
I think the camera app does not support the new Android update. It is so embarrassing that camera cannot be used in functions.
Nokia - HMD please look into this as it is serious issue and definitely will hit you.

arjun.dhir · April 2019

Hello,

To anyone who is facing issues such as:

- automatic restart when battery percentage falls
- automatic restart if opening any or most camera apps
- sound from speaker is stuttering on full volume
- automatic restart if charger is removed
- auto restart if turning on wifi
- auto restart on doing full brightness

This is an issue with the battery, you have to get it replaced in order to fix the above issues. A new original replacement battery from the service centre here costs ₹2850 (about $40)

ParthaMallik · April 2019

Having same problems after march update:

- automatic restart when battery percentage falls
- automatic restart if opening any or most camera apps
- sound from speaker is stuttering on full volume
- automatic restart if charger is removed
- auto restart if turning on wifi
- auto restart on doing full brightness

will nokia do something to resolve this?

Netun · May 2019

I use Nokia 8 from oct 2017.... But last march update my mobile sometime auto restart and slow charge (thats means full charge need about 4-6 hour)

How i can solve it.... I am seriously worried

wild50 · May 2019

Netun said:

I use Nokia 8 from oct 2017.... But last march update my mobile sometime auto restart and slow charge (thats means full charge need about 4-6 hour)

How i can solve it.... I am seriously worried

HardReset

DExTOR · May 2019

android pie v 5.150 is available with April security patch , hope it will solve this problem.

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Nokia 8 Randomly Restarts and Sound Problem

Nokia 8 Randomly Restarts and Sound Problem

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