Nokia 8 Randomly Restarts and Sound Problem

I bought Nokia 8 in January 2018. After using it for one year, it randomly restarted 4-5 times in row. It will restart maybe once, or 10 times in a day.

Nokia 8 Randomly Restarts and Sound Problem

Karan Chavda Karan Chavda
✭✭  /  edited March 13
I bought Nokia 8 in January 2018. After using it for one year, it randomly restarted 4-5 times in row. It will restart maybe once, or 10 times in a day. It is mostly restarting when I open camera app. Although this doesn't happen when I am charging the phone. It only happens when I am not charging the phone. There's also a sound issue where the sound freezes or is not audible when the volume is full. Again, it doesn't happen when I am charging the phone. I tried resetting the phone several times. Last week, I sent it to the shop. He first said that it's a battery issue and today he told me it's a motherboard issue and I need to replace the motherboard. My phone just lost warranty in January 2019. It will cost me 16k Rupees to fix my phone. I don't know if the shopkeeper is lying or not. Any help will be appreciated. Let me know if this issue is common in Nokia 8 and what should I do next. Thank you
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Comments

  • potemkin potemkin
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    I would first try factory reset. If that doesn't help it could be motherboard issue.
  • Karan Chavda Karan Chavda
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    Already tried it
  • potemkin potemkin
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    Having the same issue with my Nokia 8 whenever I tried opening the camera app phone started to restart itself...the problem arises often I stopped using the camera. Nokia should do something about these issues
    They can't do anything if it's a hardware failure and it really sounds like a hardware problem.
  • haripasath ravi haripasath ravi
    ✭✭  / 
    potemkin said:
    Having the same issue with my Nokia 8 whenever I tried opening the camera app phone started to restart itself...the problem arises often I stopped using the camera. Nokia should do something about these issues
    They can't do anything if it's a hardware failure and it really sounds like a hardware problem.
    How can it be a hardware issue? Can you explain?
  • potemkin potemkin
    ✭✭✭  / 
    How can it be a hardware issue? Can you explain?
    Any hardware component can fail and only solution is replacement. In your case it could be motherboard or camera.
  • Rupesh Nair Rupesh Nair
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    same problem here also.

  • Showkatl Showkatl
    ✭✭  / 
    Same problem after February update. Had no issue before that.
  • Same problem
  • Karan Chavda Karan Chavda
    ✭✭  / 
    potemkin said:
    How can it be a hardware issue? Can you explain?
    Any hardware component can fail and only solution is replacement. In your case it could be motherboard or camera.
    I want to know how come it doesn't happen when It's charging if it's a motherboard issue?
  • potemkin potemkin
    ✭✭✭  /  edited March 14
    I want to know how come it doesn't happen when It's charging if it's a motherboard issue?
    I don't have in-depth knowledge about that, but I do know that practically everything in your phone is connected to the motherboard and when motherboard is malfunctioning any kind of strange behavior is possible. If you're asking this because you don't know if the shopkeeper is lying to you, I can tell you this: IMEI number is tied to the motherboard, so if he changes the motherboard he must provide you the new IMEI number.
  • Karan Chavda Karan Chavda
    ✭✭  / 
    potemkin said:
    I want to know how come it doesn't happen when It's charging if it's a motherboard issue?
    I don't have in-depth knowledge about that, but I do know that practically everything in your phone is connected to the motherboard and when motherboard is malfunctioning any kind of strange behavior is possible. If you're asking this because you don't know if the shopkeeper is lying to you, I can tell you this: IMEI number is tied to the motherboard, so if he changes the motherboard he must provide you the new IMEI number.
    Thanks for the reply, I will just use it like this since it only happens when battery is low. Maybe I will check the hardware next time before the warranty expires.
  • Same problem with my phone also Nokia 8. Is anyone got solution for this??....is it security patch problem
  • Mick1965 Mick1965
    ✭✭✭  / 
    Are you sure it's out of warranty, they give us 2 years warranty in the UK.

    Might be worth checking on the "My Phone" app.
  • Muhammad Umair Muhammad Umair
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    Same all problems after Feb update
    If many of us having this problem then it is definitely software issue
  • Muhammad Umair Muhammad Umair
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    Charging speed is slow too
  • user1517853570308 user1517853570308
    ✭✭  /  edited March 30
    It first started with the fast charging speed then, when I opened my camera it shuts down now it has gotten to all the apps I can't connect to the WiFi it restarts immediately, then for the recent days when I use mobile data and opens most of the apps the phone restarts. Even now I am only typing this by plugging on to my charger. Who knows that will also be not possible in the future . Disappointed Team Nokia. :'(
  • It first started with the fast charging speed then, when I opened my camera it shuts down now it has gotten to all the apps I can't connect to the WiFi it restarts immediately, then for the recent days when I use mobile data and opens most of the apps the phone restarts. Even now I am only typing this by plugging on to my charger. Who knows that will also be not possible in the future . Disappointed Team Nokia. :'(
    Same problem here, in Indonesia
  • parabnileshs parabnileshs
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    Same problem with my Nokia 8 too... It started after the recent android update. Whenever I open the camera app the phone restarts and goes into a series of restarts. Also when I open Google maps same issue. I have factory restored the phone but the problem persist. Also the battery charging is slow, the fast charging has gone away. Also looks like there is issue with WiFi of the phone,  it keeps flickering.
    When I checked for updating the camera app, Google Play displays no support. 
    I think the camera app does not support the new Android update. It is so embarrassing that camera cannot be used in functions.
    Nokia - HMD please look into this as it is serious issue and definitely will hit you.
  • Having same problems after march update:


    - automatic restart when battery percentage falls
    - automatic restart if opening any or most camera apps
    - sound from speaker is stuttering on full volume
    - automatic restart if charger is removed
    - auto restart if turning on wifi
    - auto restart on doing full brightness



    will nokia do something to resolve this?
  • Netun Netun
    ✭✭  / 
    I use Nokia 8 from oct 2017.... But last march update my mobile sometime auto restart and slow charge (thats means full charge need about 4-6 hour)

    How i can solve it.... I am  seriously worried 
  • wild50 wild50
    ✭✭  / 
    Netun said:
    I use Nokia 8 from oct 2017.... But last march update my mobile sometime auto restart and slow charge (thats means full charge need about 4-6 hour)

    How i can solve it.... I am  seriously worried 
    HardReset
  • DExTOR DExTOR
     / 
    android pie v 5.150 is available with April security patch , hope it will solve this problem.  
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