Where is VoiP? Cant seem to find it.
after week of microphone working it went noisy again, it seems the solution is possibly starting class action against HMD global.
I was wondering if this issue only affects specific color. What color is your phone?
Mine is COPPER
I've got the same problem. I can only phone with speaker mode on. I can talk to the Google Assistant and I can send voice messages. But video recording won't work. I tried a factory reset, but it didn't help. The problems occured a few days ago, before I've been using the phone without any problems since September. Mine is Steel colored.
Tempered Blue TA-1052 64GB Hong Kong version here. Same problem. However for me this had been persistent after I first noticed it. Tried factory reset, firmware updates but nothing helped. A nice phone when it worked. Now garbage.
Same problem here!
TA-1012 Global version, bought in Germany. In my case the problem seems to be persistant, too. I can only imagine it's a hardware bug and it's sometimes only seemingly fixed by software When for some reason the malfunction microphone is not used. I hope it can be fixed or I can get a new one, because It's a very good phone otherwise..
I have the same issue, posted on a different thread: https://community.phones.nokia.com/support/discussions/topics/7000012311
I had the phone repaired and they replaced the microphone. Issue came back a week after being returned to me (only thing I done was accept the 8.1 upgrade and restart, then BOOM). At this stage I think it's a software issue, maybe a driver?
If you have this issue, send Nokia an email, let them know that more customers have this issue !
It's really hard to see through. I think in my case issue occured without getting a software update. But not sure as I probably didn't notice it immediately. And I would expect a software bug to disappear when doing a factory reset, but possibly it's a firmware bug. Let's see, what happens when I get mine back.
The issue is appearing and disappearing with different updates.
Did anyone get any new info from Nokia or local vendor? Any new discoveries on the issue?
i also have this problem. lets get a facebook group started! its bullshit. should have rather bought a samsung j7. cheaper, better and reliable
Same here, i can hear them but they can't hear me.. Only some strange electrical or wind noise.
It appears there are two microphones on the nokia 8. One above the camera at the back of the phone and one at the bottom edge.
If i speak directly through the one at the bottom, they can't hear me. I i speak through the one at the back, they can but it's not of a good quality.
And if i put the phone in speaker mode, both microphones produce good sound... So this is probably a software problem..
According to that test: https://www.notebookcheck.net/Nokia-8-Smartphone-Review.259132.0.html the Nokia 8 even has got three microphones. But I've no idea where the third one is either. Mine is repaired on warranty know and I haven't noticed the issue since. Although I did a software update. But I am still a bit afraid that it will come back. Would be really good to hear an official statement about it.
Just purchased the device three days ago, automatically updated to Oreo and on the first use I am facing the same issue. Strong wind sounds heard by the other side of the call; everything is of it I am using whatsapp voice notes or the speakerphone or BT, headsets.
Contacted Nokia chat support and after some useless troubleshooting; they advice me to go to my local service center. That's a shame since I have two Nokia 6 and working perfectly. I thought Nokia 8 would be even better.
PLEASE TAKE NOTE. I ALSO PHONED. USELESS!!! DO YOU CARE ABOUT CUSTOMERS? DO A RECALL! NOW I MUST TRAVEL HUNDREDS OF KILOMETRES THEN GET MY PHONE SENT AWAY. WILL NEVER COME BACK AS IT WAS. AND BUY ANOTHER PHONE IN THE MEANWHILE! JUST REPLACE THE FAULTY PRODUCT.
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