Can't get into Community Forums using "My phone" App or Google Chrome via Nokia 8.1

Argho Sarkar
Argho Sarkar ✭✭✭✭
in Community Feedback
Since 2 days, I can't get into Community using my phone or Google Chrome. Whereas, its working fine with my laptop. Please look into this issue. Very annoying. This has happened earlier also. Once I was even banned from login without any reason but sorted when I complained.


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Comments

  • user1520881638007
    user1520881638007 ✭✭✭✭
    Even here also same situation.last time there was sign-in from google and facebook error now after sign-in error from their side.
    I request @HMD_Laura to look into this issue and resolve it soon
  • Argho Sarkar
    Argho Sarkar ✭✭✭✭
    user1520881638007 said:
    Even here also same situation.last time there was sign-in from google and facebook error now after sign-in error from their side.
    I request @HMD_Laura to look into this issue and resolve it soon
    Yes bro, exactly. I face it more often these days
  • singhnsk
    singhnsk Super User
    edited June 2019
    Seems to be going pretty well here on my phone. I use Firefox for Android with Chrome disabled.
    And I login using a raw email and password instead of a Google account. I don't know if that makes a difference. If it does, then you can try logging in using your email and password instead of relying on Google.
  • Argho Sarkar
    Argho Sarkar ✭✭✭✭
    singhnsk said:
    Seems to be going pretty well here on my phone. I use Firefox for Android with Chrome disabled.
    And I login using a raw email and password instead of a Google account. I don't know if that makes a difference. If it does, then you can try logging in using your email and password instead of relying on Google.
    Nothing works till now
  • singhnsk
    singhnsk Super User
    Weird that the bug is only for some users 🤔
  • user1520881638007
    user1520881638007 ✭✭✭✭
    I think it got effected for most of the users,even since from few days there are less no of users were in online and the no.of guest were increased
  • madbilly
    madbilly Super User
    edited June 2019
    Hi all, @HMD_Laura and @megan,
    Me too, I can't login on Firefox on win 7 or is on win 7 or with the my phone app. I am writing this on Firefox nightly on Android, which I normally keep logged in anyway.
    The message is "Permission problem. Invalid state token supplied" and refreshing gets an error 500. I think it's a problem with OAuth2 judging by the URL.
    Update: I just started recieving error 502 bad gateway, so they're probably in the process of fixing it.
    Cheers :)
    Edit: note I don't use Facebook or Google login either.


  • seanetta
    seanetta ✭✭✭
    Same here but it works using Opera browser on my phone been driving me mad
  • singhnsk
    singhnsk Super User
    seanetta said:
    Same here but it works using Opera browser on my phone been driving me mad
    Oh weeeeeeee! Just checked Chrome. They aren't allowing new logins. I wouldn't try signing out of my foxes until this is fixed 😮


  • seanetta
    seanetta ✭✭✭
    The app asks me to log in even though I already was and then once I log in it asks me do I want to log out 🤔 🤷‍♂️🤦‍♂️🤣
  • madbilly
    madbilly Super User
    Hi all,
    It seems to be working for me now. Is anyone still having problems?
    Cheers :)
  • martin.fd
    martin.fd ✭✭✭✭
    edited June 2019
    Problem seems to be solved (apart from the still missing rating stars) ...
    I had written an email with both points to the support on the weekend, now am curious whether there will be an answer?!
    ;)
  • user1520881638007
    user1520881638007 ✭✭✭✭
    @madbilly
    yeah seems working now and even great to see more users in Online
  • Argho Sarkar
    Argho Sarkar ✭✭✭✭
    madbilly said:
    Hi all,
    It seems to be working for me now. Is anyone still having problems?
    Cheers :)
    Seems to be working well for me as well. 🙂
  • seanetta
    seanetta ✭✭✭
    Working for me now too yay 😁 
  • neilk
    neilk ✭✭
    I cannot sign in using Chrome on my desktop.  The browser never even resolves to the SSO page to enter ID and password.  It does however work fine using Firefox on my desktop.  It also works fine with the phone app on my Nokia 9 and it works fine with the Chrome browser on my tablet (Android).
  • madbilly
    madbilly Super User
    Hi @neilk check if Chrome on your desktop is allowing cookies to be set on the login page. You need to allow ones from janrainsso.com I think.
    Cheers :)
  • madbilly
    madbilly Super User
    Hi @martin.fd I don't think that support will have any idea what's happening with the forums unfortunately, although with any luck they pass the messages on to the correct team.
    Cheers :)
  • HMDLaura
    HMDLaura ✭✭✭✭
    Hi y'all :) 

    so log-in should work again for everyone. Concerning the ranking stars we try our best to get them back. It seems like there was a little mess up while I was on vacation :P . The support team is focused on technical support but they forward possible issues towards the community team. 
    So long story short -> we try to fix everything asap. 

    Best regards, 
    Laura 
  • singhnsk
    singhnsk Super User
    @HMD_Laura Thank you for the update on the ranking stars. Hoping to see them back. But I wouldn't mind restarting them over if you also add some labels to the ranks, like they were in the very old Nokia Support Discussions.
  • martin.fd
    martin.fd ✭✭✭✭
    HMD_Laura said:
    Concerning the ranking stars we try our best to get them back.

    Where is the problem: my profile still says "was promoted to level 4" - that shouldn't be so hard to translate into stars, should it?!

    But maybe I imagine that to be too simple ... ;)

    Anyway: Thanks very much for the update!


  • martin.fd
    martin.fd ✭✭✭✭
    Great: I have just been down-promoted to level 3 ...



    :p:'(:D>:)B)o:)
  • madbilly
    madbilly Super User
    edited June 2019
    :D I appear to have lost all activity from my profile! Now my two asterisks have been turned into two stars I at least feel like things are moving back in the right direction.
    Anyway, sometimes it's good to start afresh, I think my rate of points increase will be much much less than a few months ago as I can't spend so much time here as I used to. On the other hand, some people have accrued quite a fan club, rivalling Nokia phones themselves, well done to them! :D
    Cheers :smiley:
  • neilk
    neilk ✭✭
    I still cannot sign in with Chrome on my desktop.  The SSO page never gets to the point where it asks for the userid and password.  Just see the 3 circles oscillating.  No issues on Firefox on the desktop but then I don't generally use Firefox.  I checked all my cookie settings, cleared the cookies as well as cleared the cache.  No difference.  Everything was working fine through last Thursday.
  • martin.fd
    martin.fd ✭✭✭✭
    edited June 2019
    @neilk : I used to always have problems with Chrome (I use Firefox by default), but now I just tried and it works here ... very strange
  • neilk
    neilk ✭✭
    I did a delete and re-install of Chrome and now it is working.
  • madbilly
    madbilly Super User
    I'm now up to 4 stars, hurrah! I think this is the most fun I've had in weeks on the forums, I've no idea what's going to happen next! :D
    Maybe I got the one that @martin.fd lost?! I'll give you it back as soon as I can! :D
    @neilk - glad to hear it's working for you now, although this would have been a perfect time to try out Firefox! ;)
  • martin.fd
    martin.fd ✭✭✭✭
    @madbilly : That's very kind of you - let's share the grief about the missing stars <3

    Exciting, what's to come ... :o



  • Mauriciuss
    Mauriciuss ✭✭
    EL NOKIA 5.1 PLUS, NO SIRVE PARA NADA, UN GOLPECITO Y SE HIZO MIERDA, ADEMAS EN ARGENTINA AUN NO HAY STOCK PARA ARREGLARLO...!!!!

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