Can't get into Community Forums using "My phone" App or Google Chrome via Nokia 8.1

martin.fd · June 2019

@HMD_Laura :
I now get a HTTP Error communicating Code: 400 when trying to log in on my Laptop (tried Firefox, IE and Chrome) ...

martin.fd · June 2019

Works again ...

Argho Sarkar · June 2019

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

Argho Sarkar · June 2019

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

Thanuj · June 2019

I've uninstalled the Support app, I use Kiwi on my phone and Firefox on my Laptop, Both allowed me to sign in.

Argho Sarkar · June 2019

MatteBlacke said:

I've uninstalled the Support app, I use Kiwi on my phone and Firefox on my Laptop, Both allowed me to sign in.

It is working everywhere else but not on "My phone" app for me

Kimble303 · June 2019

Argho Sarkar said:

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

This is happening to me as well with My phone app. Instant error screen and no go. My phone app version is 2.4.0

Argho Sarkar · June 2019

Kimble303 said:

Argho Sarkar said:

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

No one facing this issue ?? This is really awkward

This is happening to me as well with My phone app. Instant error screen and no go.

same with me, can't enter community through my phone app

Argho Sarkar · June 2019

Argho Sarkar said:

After I recently update My phone app yesterday, I am getting the following error message when I try to open the Community Forums. Anyone facing this issue ??

@madbilly @singhnsk @HMD_Laura @martin.fd Can u please check this issue. I can't get into community forums through "My phone" app ever since I updated recently

Kimble303 · June 2019

Argho Sarkar said:

@madbilly @singhnsk @HMD_Laura @martin.fd Can u please check this issue. I can't get into community forums through "My phone" app ever since I updated recently

Change log says: "Improvements to login"

Really? You cannot login at all. Some improvement, huh.

ritzar · July 2019

I am able to login via My Phone app today, July 1st. I use google account to login.

Argho Sarkar · July 2019

ritzar said:

I am able to login via My Phone app today, July 1st. I use google account to login.

I can't even go to the login page. Have you updated your my phone app recently??

martin.fd · July 2019

Great: I also got the "Error" now:

Image: https://us.v-cdn.net/6031042/uploads/editor/mm/cou04fj2exm5.png

So then: log out - request link - log in again ...

Now I'm back in, but I can't upload pictures in the app, every time I try it I'll be back on the forum start page.
What a mess here - it's getting really annoying

@HMD_Laura: please give us a reasonably functioning community forum back!!!

HMDLaura · July 2019

Hi all,

I forwarded the My phone log-in issue. I will come back to you guys as soon as I know what goes on. Sorry for the inconvenience

we are working on it.

Best regards,
Laura

singhnsk · July 2019

@HMD_Laura Thanks for the update. I wonder how you manage to keep an eye on the entire forum. I sometimes feel that nobody cares and then you appear from somewhere 😅

Argho Sarkar · July 2019

singhnsk said:

@HMD_Laura Thanks for the update. I wonder how you manage to keep an eye on the entire forum. I sometimes feel that nobody cares and then you appear from somewhere 😅

Yes @singhnsk . Thanks @HMD_Laura for the response and hope it will be sorted soon.

martin.fd · July 2019

@singhnsk: I agree with you - and I'd appreciate it very much if @HMD_Laura wasn't (apparently) the only one who even notices our concerns! I often don't really feel taken seriously with our (quite constructive) criticism ...

madbilly · July 2019

Just to add to the weird ways this app works.... I can sign in, but I can't actually do anything once I'm signed in! The app doesn't allow me to post, view or change my profile, etc. If I try and sign in again I am asked to sign out! So it knows I am signed in, but it doesn't treat me like I am signed in.

Ho hum!

Thankfully Firefox on Android has never failed me on this forum software.

Cheers

martin.fd · July 2019

Just to test, If i can post something via App ... seems to work (but no pic)

HMDLaura · July 2019

Hi all,

thanks for the appreciation. It is sometimes quite difficult to have an eye on everything and this keeps me away from responding a bit more often although I notice most issues. And luckily there are people who tag me just to make sure I notice it

.

Concerning the issues @madbilly has this started now since the login got changed or did you have these problems already before that? @martin.fd do you happen to know if you could post pictures via the app before the login change?

I still try to figure out what issue is now related to the login change and what not. I keep you updated as soon as I have some more info

Best regards,
Laura

martin.fd · July 2019

HMD_Laura said:

@martin.fd do you happen to know if you could post pictures via the app before the login change?

i'm not 100% sure because i don't use the app very often, but i think i can remember that it used to work ...

Argho Sarkar · July 2019

Yesterday I cleared the storage and cache files of "My phone" and now it's working fine since yesterday.

madbilly · July 2019

Hi @HMD_Laura,

I don't normally use the app for the forum, however I think these signed-in-but-can't-do-anything problem only started recently, probably after app was updated to address the recent login problems. I definitely don't recall this behaviour being present before the app was updated.

Cheers

Argho Sarkar · July 2019

Started to face the issue yet again

NIMISHA · July 2019

I'm not gonna update, last time I updated I got issue what @Argho Sarkar mentioned in the first place.

martin.fd said:

@HMD_Laura :
I now get a HTTP Error communicating Code: 400 when trying to log in on my Laptop (tried Firefox, IE and Chrome) ...

Few days ago I was facing this too but when I used to click on home I got entered. But as of now not facing any issue.

hello.atul · July 2019

We are facing login issue in community forum access from last 1 week .Getting Error option only

martin.fd · July 2019

Argho Sarkar said:

Started to face the issue yet again

Same here -> log out -> create email link -> wait -> login again via link

-> slowly it's getting boring (or laughable) ...

@HMD_Laura )

madbilly · July 2019

madbilly said:

Hi @HMD_Laura,
I don't normally use the app for the forum, however I think these signed-in-but-can't-do-anything problem only started recently, probably after app was updated to address the recent login problems. I definitely don't recall this behaviour being present before the app was updated.
Cheers

Hi @HMD_Laura it's possible I gave you wrong info yesterday. I saw today that there was an update for My Phone waiting.... but I suspect it has been there a few days, as I have been away from Wifi since Friday morning so haven't updated any apps since then until today.

HMDLaura · July 2019

Hi all,

thanks for the different inputs here.
I just came out of a discussion with the team. We are still working on the login problem via the app. I know it is a bit annoying with requesting the link all the time right now, but we are aiming to have this issue sorted out by the end of the week. I'm super sorry for the inconveniences and hope you have a little bit more patience with us.

Best regards,
Laura

madbilly · July 2019

Hi @HMD_Laura,

Thanks for the update. I can confirm that now I have updated my app I get the login screen with just the field for entering my email, which I do and then I am sent a link by email. Following that link opens my local country version of the Nokia Phones website, but doesn't ask me to login (probably because I'm already logged in in my browser). When I go back to the My Phone app I discover that I am logged in!

Cheers

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Can't get into Community Forums using "My phone" App or Google Chrome via Nokia 8.1 - Page 2

Can't get into Community Forums using "My phone" App or Google Chrome via Nokia 8.1

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