Nokia 7 Plus USB-C charging port fail in build quality - Page 4

<blockquote class="Quote"> <div class="QuoteAuthor"><a href="/profile/kofogt">kofogt</a>…

Nokia 7 Plus USB-C charging port fail in build quality

Comments

  • Abhi019 Abhi019
    ✭✭  / 
    <blockquote class="Quote">
    <div class="QuoteAuthor"><a href="/profile/kofogt">kofogt</a> said:</div>
    <div class="QuoteText">I regret buying nokia 7 plus and I will now always be an advocate against nokia.  The bluetooth does not work, port not working.  Worst phone ever.  Never ever buy nokia again.  You people suck. </div>
    </blockquote>
    Bro how many users will support me for complaint against Nokia for duping customer
    With Bad charging Port..I want to file a case at Consumer Court in India..
  • Larache Larache
    ✭✭  / 
    The same problem here
    someone knows the direction of the technical service nokia Barcelona Spain
  • Mithradir Mithradir
    ✭✭  / 
    Just recieved my phone back from Nokia (Ireland to iQor Hungary)  in under a week. There is a visible piece of metal around the charging port, I'm not sure if this is to keep it from moving, hopefully it helps my issue. Have many people had issues with their charging port after it returning from repair?
  • Leaskovski Leaskovski
    ✭✭  / 
    Mithradir said:
    Just recieved my phone back from Nokia (Ireland to iQor Hungary)  in under a week. There is a visible piece of metal around the charging port, I'm not sure if this is to keep it from moving, hopefully it helps my issue. Have many people had issues with their charging port after it returning from repair?
    Can you post an image of the charging port with the change?
  • Dear nokia

    Don`t let me regret on the decision of remaining loyal with the company . I really felt sorry for those who bought nokia 7 plus on my opinion . This phone is not bad if you solve the charging jack issue . My phone is just one year old and is just like new ...but it is of no use if it is not get charging . I am among the first customer who bought this . Please help me in providing the solution . I don`t want to regret on my decision. Help!!!!!!
  • Vivek J Vivek J
    ✭✭✭  / 
    Dear nokia

    Don`t let me regret on the decision of remaining loyal with the company . I really felt sorry for those who bought nokia 7 plus on my opinion . This phone is not bad if you solve the charging jack issue . My phone is just one year old and is just like new ...but it is of no use if it is not get charging . I am among the first customer who bought this . Please help me in providing the solution . I don`t want to regret on my decision. Help!!!!!!
    I read somewhere that they have finally decided to replace the usb-c ports for some models incl N7+. You have to send it to Nokia care. Has anyone done that ?? Any further details ?
  • Can u please confirm this where u read this news ? As i asked care center they said there is no such information.
  • Vivek J Vivek J
    ✭✭✭  / 
    Can u please confirm this where u read this news ? As i asked care center they said there is no such information.
    I am unable to post the link here
  • Vivek J Vivek J
    ✭✭✭  /  edited July 2019
  • Vivek J Vivek J
    ✭✭✭  / 
    Not sure how authentic that is though.. 
  • Yes.
    Nokia did repair my phone as it was under warranty.
    I shipped it out for repair. Took a week.
    Got it back today morning.
  • Ellem Ellem
    ✭✭  /  edited September 2019
    As many others experienced, my USB port started failing after 6 months. I had it replaced free of charge by Nokia as it was under warranty. However, in the process, they managed to make about 4 or 5 micro scratches (each about 1.5 cm long) on the screen. The shop manager was really nice and ordered a brand new phone for me instead of sending it again to change the screen this time. He told me it was not the first time they've had problems with Nokia, not being very gentle when repairing phones. Do check your phones when returned to you.
    Fast forward 5 months and the USB port of my new Nokia 7 Plus is starting to fail (despite being extra careful all this time and charging the phone flat on a table or using a stand). I was expecting it to happen to be honest but this is totally unacceptable.
    The USB port design is definitely faulty (no support at the back) and I would also question the quality of the material. 
    I won't buy Nokia/HMD again, which is a pity as the phone is really good otherwise.
    Maybe we should all start a class action. lol
  • Hello everyone,

    Joining the flow of complaints! Bought the device by the end of April 2018 and it started to fail August 2019 (somehow i'm lucky i managed to get this far without the issue).

    Only one side of the charging cable works, the other doesn't charge at all. Before that both sides were working fine. I tried with several cables and chargers but obtained the same results. So the port seems faulty

    I live in EU, so i have 2 years of warranty instead of 1. Sent the phone back to the retailer to get it  fixed. It has been a bit more than 2 weeks. The retailer told me it will take 3 weeks but I expect it to take longer. 

    I don't have any backup phone so… Nokia, disconnecting people! :wink:
  • Same issue, bought the phone in Germany, live in Ukraine. I had to replace the port by myself, paid around 30$
  • pete81 pete81
    ✭✭  / 
    I have this exact same problem with my 7 plus. Have to be really careful when connecting the charging cable to phone and the quick charge is not working. This phone is disgrace for the name Nokia. Most sh*tty phone I have ever owned 😠. Phones should not be breaking down in under a year of use. Of course this means I still have warranty on the phone and going to get it repaired. it's just difficult since I don't have backup phone that I could use while this peace of junk is being repaired. And what I have understood it can take even month to get the phone back from repair.
  • Mswamdeo Mswamdeo
    ✭✭  /  edited October 2019
    Such problems kills your enthusiasm, which I have lost ever since my phone started this problem. I dont see the phone the same again, knowing I have to take the phone for repairs before it gets solved. I wonder if the new Nokias also possess such Issues cos I was seriously considering getting the 7.2. It will go a long way if Nokia admits such issues; at least we will know that they will take care of it in their future phones.
  • OviToad OviToad
    ✭✭  / 
    Mswamdeo said:
    Such problems kills your enthusiasm... knowing I have to take the phone for repairs before it gets solved.... It will go a long way if Nokia admits such issues; at least we will know that they will take care of it in their future phones.
    Exactly! Be glad if you even have the option to get your Nokia repaired. Nokia refuses to repair the two 7 plus that I bought because "they were designed for the Taiwan market"!?!!??
    Nokia won't even let me PAY myself to send the phones to any Nokia service center. Nokia repeatedly tells me that there is no warranty on this variant and they refuse to do anything. I was in Germany for a bit and could have sent the phones to that service center but I can't even use the normal web interface to submit a ticket and contacting customer service leads to only dead ends and dead phones. (I was able to do a self repair on 1 of my 2 phones to prevent the complete death but the 2nd one is totally a brick now and cannot be charged)
    Shame on you Nokia!!!
    I was such a fan that I went out of my way to purchase your products. Nokia, however, made manufacturing mistakes and now is trying everything to avoid responsibility and won't let me send in the phone for repair.
    I CANT WAIT UNTIL THE CLASS ACTION LAWSUIT, because this time Nokia, you deserved it.
  • cp44 cp44
     / 
    I have totally given up on this phone and nokia In general.what a waste.the moment you see hundreds of users having the same problem, that is a red flag.I have never had a phone and noticed a problem with it within the first year of purchase.And to have to ship it to the country of origin/source of supply in UAE where warranty is valid and not being able to repair in service Centre in the country I am in Kenya is utterly dissapointing. Wasted my hard earned money.will buy from another brand.HMD you should have recalled this phone because of charging issue period!
  • Lazysince1995 Lazysince1995
    ✭✭✭✭  / 
    In sept only I got repaired my 6.1 plus from service center and after 40 days I'm facing same charging issue now. And service center asking the charges for the same now coz my phone is not in warranty now...

    Don't know for how many times we need to get it fixed again and again for company's component failure.
  • LeeW LeeW
    ✭✭  / 
    I've set up a new facebook group here (couldn't find a central place for discussion) - https://www.facebook.com/groups/Nokia.USB.C.Issue/
  • deroby deroby
    ✭✭  /  edited January 2

    For those also stuck with a failing USB port on the Nokia 7 Plus, this might work for you too:

    I also have a 7+ that started having charging issues after a couple of months. In the beginning I could get it charging by putting some light pressure on the cable and/or balancing it all on small block of wood etc... but in the end it failed completely. I sent the phone to Nokia but they refused to fix it because the screen had a crack and that needed repairing first (186 euro!).

    Disappointed I had the phone returned as-is and ordered a 'magnetic' USB-C cable online. When I got it I plugged in said new cable but it did not work; turned it 180 degrees around but again nothing. I then cut 2 small strips of paper (100g/m2) and slid them inside the female part of the USB-connector on one side and then pushed everything into the phone-port thus forcing one side of the 'tongue' to make better contact. Didn't work. Pulled it out again and turned it around and and hurray!, it started charging. I then put a lot of glue around the whole situation (while everything was still connected and charging) and let it sit overnight. This morning the battery was at 100% and I was able to disconnect the magnetic part while the 'plug' is now glued tight inside the phone. I used glue that becomes very hard once cured and yes, it sticks out a couple of mm now but it all fits nicely in the phone case I've been using.

    The downside is that it refuses to fast-charge; presumably because only half of the connector-pins are actually connecting, but even a couple of hundred of mA are enough to charge it while I'm sleeping; worst case I'll have to switch it off completely to make sure every watt goes into the battery.

    So tip: if your phone starts having this issue and you can't send it back under warranty for some reason (e.g. cracked screen); buy a magnetic cable ASAP and use glue to make it 'part of the phone'.

    Good luck,

    Roby


    PS: This probably is a one-way operation, if it starts failing on me again I'll have to cut it open 'from the bottom' and try to solder the thing back on... not looking forward to that but still better than throwing it into the trash.


    Adding some pictures to better explain the 'paper strips' part (pic 1 & 2). Note that this is a 'simulation' on the original cable as the magnetic plug now is glued to the phone so I can't disconnect that one anymore (pic3), but I guess you'll get the idea.

  • Cuppajoe Cuppajoe
    ✭✭  /  edited January 2

    I had this trouble time ago but I thought that it was my fault because I pulled the phone with the cable plugged in so strongly. Firstly it made minor fails but then it become a major trouble. Fortunately the technical service fixed it in warranty.

    When I received back the phone I bought a magnetic cable just to prevent the connector from wear and accidental pulls. It is not perfect because the magnet is not too strong and looses easily (and could make the compass fail), but if you leave the phone in a static position it charges and transfers data correctly.

    https://www.amazon.es/gp/product/B074TD8Y97/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

  • J0rn J0rn
    ✭✭  / 

    I have been recommending Nokia in my business role and also personally, but I won't any more.

    I sent my 7 Plus back with this exact charging issue but otherwise in completely perfect working order, in very very good condition, everything working normally, no drops or damage, and I got the below;

    "Your Nokia 7 plus has been assessed by our technician and found to be out of warranty.

     

    Out of Warranty Area: TOUCH​

     

    To accept or reject this quote please click the link below."

    "Indicated problem: 5010-Touch Panel is mechanically broken, without external impact e.g. due to a drop, or external object.

    Engineer note: Repair and replacement of parts including the screen is required"

    This is a cop-out and they are avoiding fixing this issue for me.

    I rejected the quote out of frustration but maybe I should have taken it further.

  • che47 che47
     / 

    Hi there, I've tried an EASY way to fix this common problem, maybe it's helpful for you:


  • BKM BKM
     / 

    I am facing the same USB-C charging port issue in Nokia 7 plus. Called up Nokia and they said visit nearest service center. Since phone is not in warranty I have to pay for this issue. Pay for a manufacturing defect !!!! This is not acceptable.


    Why not Nokia calling back these faulty phones ?????????.

  • Grzesio Grzesio
    ✭✭  / 

    I've got the same problem in N 7 plus. I've just clean the port with compressed gas. After this works just like new. I've almost 2 year phone.

  • Bahang Bahang
    ✭✭  / 

    I have a problem.with my nokia charging port no matter what charger I used it won't charge at all .. this is completely useless if I can't charge my phone.. I hope Nokia helps us to solve this issue.. so this is the reason why they had a 30% discount on this phone.. coz after a year you won't be able.to use.it anhmore.

  • Neopunzia Neopunzia
     / 

    Idem!! From Italy same problem with two device!! Me and my Wife.

    In addition to that of my husband they replaced the motherboard after 6 months. I don't think I'll buy Nokia again

  • barclay barclay
    ✭✭  / 

    Very disappointed in Nokia 7 plus , charging hopeless, brought new charger with USB and electricity wall plug. Problem remains. Thought it would as good as Samsung - apart from camera which is good - the charging is driving me mad, it also drops out of internet quite often. High cost $NZ700+ never will I buy a Nokia again whenever I can afford a new phone

Sign In or Register to comment.