Comments

• martin.fd

  ✭✭✭✭  /  July 16 edited July 16

  I can tell you what I want to see less of in the forum:
  

  
  

  the error is still present ...
  
  

  10
• user1516119250933

  ✭✭  /  July 16

  Nothing else , please fix bugs in Nokia 2 (Oreo)...

  1
• Rahul Nath Tanwer

  ✭✭✭  /  July 16

  I want to see a Game space where gpu and cpu are fully optimised for enhanced gaming experience. Two more important things, the camera optimisation is not good of Nokia smartphones , colours should be boosted along with a good shutter speed. Last problem is low ear piece volume while calling

  0
• singhnsk

  ✭✭✭✭  /  July 16 edited July 16

  Hi Laura, you're one of the bloodlines of this community alonside a few other employees who engage here, maybe not as frequent as I actually expect, but well, something is better than nothing. Thank you for trying to keep it engaging and fulfilling.
  

  I'm a power user, and Android One is pretty same as a Pixel, so, most of Google's animated guides for the Pixel phone work well for the Nokia phones too. While guides and information about how to achieve xyz on a phone are useful, I think it is already enough documented on the internet and we don't even have a truck of features which may get lost somewhere. Not saying that you shouldn't create them tho, others might have use for them.

  
  

  I'll be personally looking for more of behind the scenes stuff. Like what happens there (in your offices, the labs, the manufacturing, how you durability test the phones, etc). Basically my keen interest is in knowing how you guys get things done. What happens at HMD Global, who does it and the likes.
  

  When you launch a phone, maybe you can help the designers behind it talk to us over a video. How did they arrive at the final design and what were the things they were keeping in mind when they were designing it. I guess I can call it as more of employee engagements here. All I want is HMD people who make the phones, to talk to the people who use their phones and that shouldn't be limited to a few faces. Give all the awesome guys handling different divisions a chance (including yourself) and help us be their fans. I wouldn't have known Damian Dinning if he was never featured in any of the videos and blog publications.
  

  
  

  I remember old Nokia Conversations (the Nokia blog) and I feel some of it can be recreated here on the community. And lastly and very surely, AMAs. I do not know what happened to the AMA Sanjoy was to answer. I believe he should have expected the kind of questions which will come when he opens the very first AMA on this community. If they aren't interested in keeping a wide scope, then AMAs about smaller categories can be done.

  
  

  Looking forward to more from the community. Keep up!
  

  16
• Evindzer

  ✭✭✭  /  July 16

  I would like to see more comments from competent members, and less complaints about update delays.
  🤮

  6
• madbilly

  ✭✭✭✭  /  July 17 edited July 17

  Hi @HMD_Laura

  I knew you were listening to what we have been saying all this time I presume that the reason you are asking us this now is because finally all the feedback you have relayed to the rest of your team has finally been listened to.... or because you've been given more responsibilty? A promotion maybe? I hope so Or maybe @edo's successor has arrived and realised that the community is an untapped resource that is very underutilised?!
  

  I think that @singhnsk has covered most of the things I was thinking of.... but I will repeat them anyway to make it clear what I want!

  • Finish giving us answers to the questions we asked in the AMA for MWC. There were probably 100 questions or more, and I think we have had answers to less than 10. Don't worry so much about the video editing, just give us the answers please.
  • Please at least allow @sanjoy to answer some of the questions he was asked, even if he can't answer all of them (even though he promised, we will excuse him this first time).
  • More AMAs please! Well, only if they're actually going to show some respect to the community and answer the questions that is, otherwise don't bother - it's better to promise little and deliver a lot rather than vice versa. You could run these AMAs "live" here for one hour, like is often done on Reddit. We don't post our questions in advance, instead you give us a specific time and date and we try to be here for then. These AMAs could be with product managers for each model and with some of technical teams responsible for transverse features like the Camera app and other HMD-specific additions to Android.
    
  • About "promises": I think it would be good to have a "promise amnesty" and allow @juho (poor @juho, he seems to do this more than anyone else, who knows why) and others to explain why the "promises" which have been made cannot be kept, e.g. a better camera app for the Nokia 8 was "promised" to be arriving with Android 9; face unlock was "promised" to be coming to various 2018 models. I put "promise" in quotes because the word promise was never actually used, but the public have interpreted the statements as promises, and now feel that those promises have been broken.
    
  • Post all announcements here, including country specific launches and information on model availability. It's very difficult to find out what is or will be available in each country, especially in Europe (or any country that is not India, China or the USA, as far as I can tell). The product manager or country manager could take this opportunity to answer some questions too. Posting the announcements here will also give us something to talk around, e.g. for the Nokia 2.2 launch I don't think there was any post on the forums from anyone from HMD was there?
    
  • Following this theme, we all want to see more engagement here from other people at HMD. This is not because we don't like to hear from you @HMD_Laura but because we know that you can't answer all of our questions and that other people at HMD already have the knowledge to answer, they just need to spend a little time here to do that. I recommend that the product manager for each model (even the older models) introduces themselves in the forum section for that model and takes the time to look at the topics and give answers where possible. I don't mean to the generic Android related ones, but model-specific questions like "why doesn't the 9PV support ARCore" and "why on earth has the compass on my Nokia 8 been broken since my phone got updated to Android 9!" (granted, we no longer have that problem, but an answer would have been simple for someone at HMD to give at any point during those 4 months!).
    
  • Post all of your marketing videos here. Your youtube channel has a rich list of great videos and I feel like they would be great for getting the community together and giving us something to talk about which is not always "when will my phone get Android Q" etc.
  • I would also like to know more about what's going on behind the scenes. There are many ways to do this - as singhnsk, I and others have suggested before, bringing back the Nokia Conversations blog would be great. Vlogs are another way and I would be particularly interested to learn about your teams in all of your offices and what they all do. I'm particularly interested in anything technical you can share and explain, either by video or blog, especially the possibility of seeing your research, development and testing facilities in Shenzhen (and I presume also in Espoo, London and Dubai too).
  • Please bring back the missing forum sections from the Freshdesk forum: Nokia 7, Accessories and Software. Please also add new subsections for all the model variants which currently have no home, e.g. the USA-specific models (which are not the same as their namesakes in the RoW) and the X71 plus add the Chinese X5 and X6 to the titles of 5.1 plus and 6.1 plus forum sections and merge X7 with 8.1.

  Phew! Thanks for reading to the end!

  Cheers
  

  9
• madbilly

  ✭✭✭✭  /  July 17

  I thought of more stuff!

  What I suggest here is basically what @dipankar paul is already doing very well in the India part of the forum.
  

  More competitions! I know that these can be logistically quite difficult to manage when run globally, but they're still fun - personally I enjoy the participation, e.g. the new year's treasure hunt was great fun!

  More fan meetups! And show us the reports on the forum so we all feel like we were there

  Cheers
  

  3
• Evindzer

  ✭✭✭  /  July 17

  madbilly said:

  (...) the new year's treasure hunt was great fun!  

  
  

  Nobody sent me an invitation, and I'm extremely good in stealing... I mean, finding someone others' treasures. 😁😁
  

  2
• Iniobong885

  ✭✭  /  July 18

  Official response from administrators as fast as possible in order to stop misleading information on the furum from other users.

  2
• nokianchetan

  ✭✭✭✭  /  July 18

  madbilly said:

  Hi @HMD_Laura

  I knew you were listening to what we have been saying all this time I presume that the reason you are asking us this now is because finally all the feedback you have relayed to the rest of your team has finally been listened to.... or because you've been given more responsibilty? A promotion maybe? I hope so Or maybe @edo's successor has arrived and realised that the community is an untapped resource that is very underutilised?!
  

  I think that @singhnsk has covered most of the things I was thinking of.... but I will repeat them anyway to make it clear what I want!

  • Finish giving us answers to the questions we asked in the AMA for MWC. There were probably 100 questions or more, and I think we have had answers to less than 10. Don't worry so much about the video editing, just give us the answers please.
  • Please at least allow @sanjoy to answer some of the questions he was asked, even if he can't answer all of them (even though he promised, we will excuse him this first time).
  • More AMAs please! Well, only if they're actually going to show some respect to the community and answer the questions that is, otherwise don't bother - it's better to promise little and deliver a lot rather than vice versa. You could run these AMAs "live" here for one hour, like is often done on Reddit. We don't post our questions in advance, instead you give us a specific time and date and we try to be here for then. These AMAs could be with product managers for each model and with some of technical teams responsible for transverse features like the Camera app and other HMD-specific additions to Android.
    
  • About "promises": I think it would be good to have a "promise amnesty" and allow @juho (poor @juho, he seems to do this more than anyone else, who knows why) and others to explain why the "promises" which have been made cannot be kept, e.g. a better camera app for the Nokia 8 was "promised" to be arriving with Android 9; face unlock was "promised" to be coming to various 2018 models. I put "promise" in quotes because the word promise was never actually used, but the public have interpreted the statements as promises, and now feel that those promises have been broken.
    
  • Post all announcements here, including country specific launches and information on model availability. It's very difficult to find out what is or will be available in each country, especially in Europe (or any country that is not India, China or the USA, as far as I can tell). The product manager or country manager could take this opportunity to answer some questions too. Posting the announcements here will also give us something to talk around, e.g. for the Nokia 2.2 launch I don't think there was any post on the forums from anyone from HMD was there?
    
  • Following this theme, we all want to see more engagement here from other people at HMD. This is not because we don't like to hear from you @HMD_Laura but because we know that you can't answer all of our questions and that other people at HMD already have the knowledge to answer, they just need to spend a little time here to do that. I recommend that the product manager for each model (even the older models) introduces themselves in the forum section for that model and takes the time to look at the topics and give answers where possible. I don't mean to the generic Android related ones, but model-specific questions like "why doesn't the 9PV support ARCore" and "why on earth has the compass on my Nokia 8 been broken since my phone got updated to Android 9!" (granted, we no longer have that problem, but an answer would have been simple for someone at HMD to give at any point during those 4 months!).
    
  • Post all of your marketing videos here. Your youtube channel has a rich list of great videos and I feel like they would be great for getting the community together and giving us something to talk about which is not always "when will my phone get Android Q" etc.
  • I would also like to know more about what's going on behind the scenes. There are many ways to do this - as singhnsk, I and others have suggested before, bringing back the Nokia Conversations blog would be great. Vlogs are another way and I would be particularly interested to learn about your teams in all of your offices and what they all do. I'm particularly interested in anything technical you can share and explain, either by video or blog, especially the possibility of seeing your research, development and testing facilities in Shenzhen (and I presume also in Espoo, London and Dubai too).
  • Please bring back the missing forum sections from the Freshdesk forum: Nokia 7, Accessories and Software. Please also add new subsections for all the model variants which currently have no home, e.g. the USA-specific models (which are not the same as their namesakes in the RoW) and the X71 plus add the Chinese X5 and X6 to the titles of 5.1 plus and 6.1 plus forum sections and merge X7 with 8.1.

  Phew! Thanks for reading to the end!

  Cheers
  

  Yes they've totally ignored Nokia 8 , specially in camera department , can you imagine Nokia flagship have maximum shutterspeed of 1/2 seconds , Other brands providing 30 sec shutterspeed for all midrange devices.
  
  
  HMD Should organise more fan meetups , competitions , 
  I Personally Think HMD Should Provide Nokia Stickers , T Shirts or  keychains etc.. with every Nokia Phone Box , 
  
  You Can Also Ask Us Regarding Creative /Innovative Marketing Campaign Ideas 🙂
  
  
  
  

  5
• Monali02

  ✭✭  /  July 18

  No else ,but please fix bugs in Nokia6
  

  0
• spittingcobra2

  ✭✭  /  July 19

  I have purchased Nokia 8.1 and I guess I have made a mistake. Once m done using headphones and make calls without the headphones m not able to hear any voice. Not even of downloaded music or YouTube. On a serious note I suffered with the same from the 5th day after I have purchased it. Shockingly no help was provided. Service centre person kept my handset for 10 days and on 11th day they returned it to me saying they haven't found any issue. Battery life of my handset is not even 12hr. Freaking phone dats it.

  0
• Andycool2025

  ✭✭✭  /  July 19

  More comments,Less issues
  

  2
• Remi Femi

  ✭✭  /  July 21

  My new Nokia 5.1 phone having sim tray problem. Anytime time I check settings for the sim, it is always empty

  0
• singhnsk

  ✭✭✭✭  /  July 21

  Remi Femi said:

  My new Nokia 5.1 phone having sim tray problem. Anytime time I check settings for the sim, it is always empty

  
  

  You should visit the service center after trying another SIM card. And for the next time, create your own discussion or post in a relevant one 🙂
  

  3
• HMDLaura

  Staff member  /  July 23

  Hi all, 
  
  thanks for the great input For now I can't make any promises on what you might see in the future and what not but we will definitely try our best to offer you content you are really interested in. 
  
  Thanks again and keep the ideas/ suggestions coming  
  
  Best regards, 
  Laura 

  4
• nokianchetan

  ✭✭✭✭  /  July 23

  Please Arrange Global Photography Competition on 19th August ( World Photography Day ) 😊

  4
• singhnsk

  ✭✭✭✭  /  July 23 edited July 23

  @nokianchetan That's an awesome idea to make things exciting!
  

  2
• manisht080

  ✭✭  /  July 24

  This is a mistake in Nokia Website India region.
  Price of Nokia 6.1 in first page showing 6,999
  after click it will show 9,999

  nokia mistake.png 226.9K

  3
• MollyF

  ✭✭  /  July 26

  I just want to know how I can start a new topic/discussion in the Phones section.

  0
• singhnsk

  ✭✭✭✭  /  July 27

  MollyF said:

  I just want to know how I can start a new topic/discussion in the Phones section.

  
  

  Hi, newly registered members need to wait for 24 hours before they can start creating new topics. I know this is annoying and can be better handled. And if nothing more, there should be a sticky notice about the waiting period rather than keeping things in the dark. All is done to prevent spam though, so, acceptable to some extent.
  

  1
• user356038084090406

  ✭✭  /  July 29

  Nothing else , please fix bugs in Nokia 2 (Oreo)...
  

  0
• praveenp

  ✭✭✭  /  July 29

  > Can the bugs on forum be fixed?
  I don't know about others' experiences, but I have faced it a lot of times.
  When I comment something, if I edit it within 1 hour, the edit never appears. It gets saved in the drafts (sometimes forever, I have quite a number of drafts saved)
  Also, sometimes the comment never gets posted at all. Recently, I commented upon a discussion, and after pressing Post Comment around 7-8 times, still the comment was not visible. It was posted when I tried again after nearly 3 hours.
  
  > More features for editing forum posts would be appreciable. Like adding 'Underline' option, a 'Separator' option, etc.
  
  > Can the people responsible for development of apps and other stuff for Nokia phones be made to directly engage with the forum members, especially for feature suggestions? In this way, we will be able to give our feedback directly to the devs, who can work accordingly. For example, camera apps on almost all devices are not up-to-the-mark. There is a lot that needs to be improved, but still no improvements (Nokia 7 Plus got its last stock camera update in Oct 2018, 10 months back).
  
  > The Questionnaire sessions were never completed. If possible, please complete the pending ones, and also organize them regularly so that at least the people at HMD Nokia must also know about the feelings of the users, acting as a great first-hand feedback for future developments.
  
  > Clear statements about certain things which were "PROMISED" by official sources. For example, Nokia India Official Twitter handle has been assuring people that Nokia 7 Plus will get face unlock soon. And this has been a situation since past 14 months. If the air is cleared regularly about what are the things that Nokia is working upon from user point of view, then it would be helpful for the users.
  
  Thanks.

  1
• gaurang patkar

  ✭✭  /  July 29

  If possible let there be a sessions between hmd global's employees and Nokia fans about the elements they would like in the new Nokia smartphones like
  1. Software
  2. Design
  3. Features
  4. Services
  etc.

  3
• madbilly

  ✭✭✭✭  /  July 29

  The ideas keep coming! There are some good ones here, I'm sure that @HMD_Laura is taking note
  

  1
• user1530755547045

  ✭  /  July 30

  Bootloader unlock for Nokia 6.1 which is near the end of the update guarantee

  1
• user1556891856201

  ✭✭  /  July 30

  1.Inbuilt app lock for Nokia 1
  2.After new OS update,clock widget is missing from nokia 1.So need a clock widget.
  Thank you for listening customer opinions.👌👌🤝🤝🤝

  0
• Axolotl_FI

  ✭✭  /  July 30

  I would like the bootloader to be unlocked,
  

  3
• harizone322

  ✭✭  /  July 30

  I'd like to see a proper issue tracker with people specialized for it. In that way, it can help people to resolve their issues, take out bugs and smoothen the software rollouts
  
  And bring in Nokia Merch for participating in contests and giveaways, unlockable bootloader, answering AMA, etc

  5
• zlutor

  ✭✭  /  July 30

  Satisfied users telling stories about how great their Nokia device is powered by SailfishOS from Jolla.
  
  Sories about unmatched security, privacy awareness and long lasting batteries.
  
  On smart devices and featurephones as well...
  

  2