Suddenly the phone's screen was blank. Nothing was there and the screen was black, the phone was working but the screen was black.
This is known issue in all the nokia phones, it was in nokia 3 ,nokia 5 even in some nokia 7 plus phones.
Presently the only solution if it happens is force restart the phone by pressing power button + volume up and volume down all simultaneously, which will make your phone restart and all the function work properly.
This issue was fixed in nokia 3, hope it will be fixed in the nokia 5.1 plus.
please make sure that this problem is solved (Nokia 6.1) it starts to become annoying.
and yes I have already contacted nokia service but they have no solution, a soft or factory reset does not help.
I have faced same problem with my nokia 6.1 plus mobile.
Experienced this on a Nokia 2 (2017) for the 1st time since i bought it, years ago, a few days ago, then a 2nd time. I've disabled adaptive brightness as suggested in comments. Will wait and see. Most annoying of bugs.
Today my Nokia 5.1 became brick. Not even restarting with volume power button combination. :(
My suggestion is refrain from Nokia phones until they provide the fix.
Please have u been able to fix yours?
please dont buy nokia smart phones
zero rate 👟
This same issue happened to my Nokia 6 (2017) too and the problem was solved after using the volume and power button combination. It was due to overheating i guess as i had left my phone for charging overnight. So avoid charging your phones overnight.
It's really annoying when the screen just go blank and one will have to tell the person on the other side to cut the call.
This is my first Nokia phone in a long while and I'm already frustrated.
Nokia needs to get it fixed as the brand is too big for all these.
Hello @Hajiah are you facing a sw or a hw issue? Please explain more in details.
Hi, I have the same problem in my Nokia 8.3 5G it went blank suddenly during a phone call, and is not the first time this is happening. When the call has finished, the phone gets "normal" itself but is annoying if your phone is your work tools and you need to surf around looking for information. Resetting the phone fixes the problem temporarily, in til a next call is coming.
Another problem I have is "Hey Google" assistant, it doesn't work when using the headphones nor a 3.5. Aux cable. My car has no Bluetooth and is the only option I have for talking when I'm driving.
Please fix the problems
I have this problem. Solution from reddit is to place your hand over the top of the screen when the screen goes black and then remove it -- this activates the proximity sensor. It worked. If I just leave it in one position without moving the phone the screen stays black. Maybe this will help, but yeah -- the 5.3 is a phone whose biggest problem is the phone lol 🙄. Major fail by nokia, they should be embarrassed.
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