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Dolby Surround Sound Issue

Any updates on a bug fix when accessing this on the equalizer settings in Google Play Music?

Dolby Surround Sound Issue

MAX MAX
✭✭  /  edited January 2018
Any updates on a bug fix when accessing this on the equalizer settings in Google Play Music?

Comments

  • Purvesh sharma Purvesh sharma
    ✭  /  edited October 2017
    I can't open Dolby equaliser
  • MAX MAX
    ✭✭  /  edited October 2017
    Yeah, it's currently a bug/issue on the Nokia 5 that the Dolby Equalizer can't be opened or customized especially on Google Play Music. Nokia promised a fix soon but I hope it would be sooner though. Let's wait for official updates.
  • Purvesh sharma Purvesh sharma
    ✭  /  edited October 2017
    Yeah
  • Vikas Rohilla Vikas Rohilla
    ✭✭  /  edited October 2018
    I cant find Dolby sound option in sound in settings
  • MAX MAX
    ✭✭  /  edited October 2017
    Quoting from Nasri96 (Thanks!), which worked for me:

    "Go to settings. Then Apps. Then show system apps.. search for MusicFX. Click storage then Clear cache and clear Data."
  • Vikas Rohilla Vikas Rohilla
    ✭✭  / 
    Hey max. I need to find Dolby option in my phone .. plz help me
  • MAX MAX
    ✭✭  /  edited October 2017
    Hi, like I quoted above which worked for me: 1. Go to Settings 2. Select Apps 3. Select the 3-dots on the upper right, then select Show System 4. Find and select the MusicFX app on the list 5. Then select Storage 6. Then select Clear Cache, then Clear Data 7. Now, go back to Google Play and select Equalizer settings, and it may be already available to do your adjustment settings. 8. I hope that helps, if not, research further on forums, I guess...
  • MAX MAX
    ✭✭  / 
    *I mean Google Play Music on Step 7 above^
  • santojamezs santojamezs
    ✭  /  edited October 2017

    Hola, según una actualización corregirá esto, más Nougat 7.1.2 no lo hizo, sigue el fallo :(

    .

    Hi, according to an update will correct this, more Nougat 7.1.2 did not, follow the bug :(

    .

  • Vikas Rohilla Vikas Rohilla
    ✭✭  /  edited October 2017
    I have nokia 7.1.1 is it comfortable for dolby sound
  • nishanth nishanth
    ✭✭✭  /  edited January 2018

    Thanks MAX,
    I was able clear the Data and Enable the equalizer on Google Play Music. And it works fine.

    Nokia 5 on Android 7.1.2 here.

  • nishanth nishanth
    ✭✭✭  /  edited October 2017

    Image of the Equaliser on Google Play Music.
    image

  • santojamezs santojamezs
    ✭  / 

    Nishanth...

    Hello, this is the Generic Equalizer for Android, it is not Dolby Surround Sound.

    Dolby Surround Sound is just a screen with Turn ON, OFF, Music Mode or Theater Mode... in the case of Dolby ATMOs if it is a complete Equalizer with many Options.

    image

  • MAX MAX
    ✭✭  / 
    Well... I guess we'll have to clarify with Nokia directly then. I think Dolby Atmos is only exclusive to Nokia 6? But it's good enough that we can access this equalizer by doing workaround, even if it is generic, on Play Music or any other music app than nothing. Let's see if Nokia can give us an answer on this...
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