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Is anybody facing issues with the Nokia 7.2 display with dark Color?

I bought 7.2 three days back. Since then I have been facing issues with the rendering of the dark colours on the display. Its happening across the device.

Is anybody facing issues with the Nokia 7.2 display with dark Color?

shishiranshuman shishiranshuman
✭✭  / 
I bought 7.2 three days back. Since then I have been facing issues with the rendering of the dark colours on the display. Its happening across the device. I have attached a picture of the YouTube app running in the dark theme.

I tried hard restart, system reset but nothing helped. I have requested a return from Nokia.

if you own this device, kindly check the display. 
Tagged:

Answers

  • seanetta seanetta
    ✭✭✭  /  edited October 2019
    A current review online stated their screen had dark spots on white backgrounds. You should return it
  • Vinokia_7_2 Vinokia_7_2
    ✭✭  / 
    Do you face an oversaturation of display in Nokia 7.2, for youtube videos? Esp after turning to Pure Display [Dynamic mode or SDR to HDR] the color saturation is too much that it looks like 50's era handpainted super noisy posters. .

    Did you notice any such issue? Please respond.

    PS - attached sample poster's colors is what Pure Display makes the display to be. I mean it's not exactly like that but oversaturated on similar lines.
  • shishiranshuman shishiranshuman
    ✭✭  / 
    @Vinokia_7_2 @samarthonline1
    I can confirm that this issue occurs when Pure Display is on. What did you guys do to fix it? For me the Nokia support team is just dodging the question. 
  • Vinokia_7_2 Vinokia_7_2
    ✭✭  / 
    I don't know brother. I ordered the phone via Flipkart. Scheduled a tech visit from their end as its 4 days for me. Let's see. I think I have to go for a different brand as this is not an issue pertaining to a specific set, rather with the entire Pure display feature itself.

    I spoke to the support guys as well they gave me the same old rhetorics on how their developer team will fix this with next update when that's gonna happen, what is ceratainity that it'll happen, no response to that. Maybe RealmeXt will be the best substitute.

    Tho its a good phone [Nokia 7.2] except the display issue.
    Please do share in case you receive any updates.
  • user1534842395496 user1534842395496
    ✭✭  / 
    I too have the same issue but its visible only when i use mobile outdoor ..... But has to restart mob on returning indoors to fix the issue.....
  • siva siva
    ✭✭  /  edited October 2019
    Hi All,  Being a fan of Nokia I tried to buy  this phone very curiosly, but before hand tried for review recommendations  and got  inputs  that complaints on display ratio is very high...Only Nokias responsibility have to address this to bring the lost credibility....and to buy the phone further 
  • shishiranshuman shishiranshuman
    ✭✭  / 
    This is a serious issue. They are selling the phone with the Pure View as it's one of the highlight but you cannot use it. Nokia should fix this asap. It can be considered as a fraud. 
  • shishiranshuman shishiranshuman
    ✭✭  / 
    I received the replaced phone today, but this has the same issue. I think it's a defect with the entire range. Pure display is completely useless. 
  • trip-trippin trip-trippin
    ✭✭  / 
    Instead of restarting the device, it's enough to switch "Invert colours" on and off again to get back to normal colours.
    Hope this will be fixed in general soon!
  • shishiranshuman shishiranshuman
    ✭✭  / 
    UPDATE:
    Nokia is again replacing my device. They have a dumb policy of no refund only replacement. They are accepting its a issue but not fixing it. I'll receive a device again and its going to have the same problem. This is completely pathetic. 
    Please do not buy this device people. I'll start a new thread so that the SEO picks this up. 
  • Wanderlust Wanderlust
    ✭✭✭  / 
    It's so annoying to have such issues on new phone
  • badachi badachi
    ✭✭  / 
    Turn off adaptive brightness off and then on. It will solve the problem
  • Premkumar Kothariya Premkumar Kothariya
    ✭✭  / 
    i also have same issue but in screenshot it's not visible.
  • SwastikN. SwastikN.
    ✭✭✭  / 
    It's a specific problem that's happening only with the YouTube app. I have tested the dark mode with Google News, Microsoft Outlook, Slack apps, they don't have issues rendering dark colors on the screen with the puredisplay turned on.
  • shishiranshuman shishiranshuman
    ✭✭  / 
    Swastik N. said:
    It's a specific problem that's happening only with the YouTube app. I have tested the dark mode with Google News, Microsoft Outlook, Slack apps, they don't have issues rendering dark colors on the screen with the puredisplay turned on.
    I faced the issue in the slack running in dark mode as well sometimes. And the youtube video quality degrades with pure display on. But yes, it's prominently visible in the youtube app. 
  • matthewkuhl matthewkuhl
    ✭✭  / 
    i also have this where blacks fade to gray and then go back to black. You can't really solve it by changinng settings - it's most likely a driver issue. i also had this happen on a Sony Xperia XZ Premium. It was fixed in a software update.
  • ashish tomer ashish tomer
    ✭✭  / 
    [{"insert":"I had d issue of inverted Colors when youtube was in full screen. If you turn the pure display option off, that fixes the issue for now\n"}]
  • Rishikesh Sarkondwar Rishikesh Sarkondwar
    ✭  / 
    [{"insert":"I had the issue of the touch going unresponsive and me having to lock unlock the phone 2-3 times and it would work. I disabled the **** recognition and now it hasn't happened all day. Hope it doesn't happen again. 🤞\n"}]
  • ErandaJ ErandaJ
    ✭✭  / 
    [{"insert":"Having the same issue even when PureDisplay off. Have to reboot the device every time.\n"}]
  • Fadelshoot Fadelshoot
    ✭  / 
    [{"insert":"The pure display option is off ( cont change it) and the mobile display become only black and white \n"}]
  • Manish Toor Manish Toor
    ✭✭✭  / 

    It's happen when you expose the device to direct sunlight and then enter dark room. Sometime i do face the same issue Maybe it happen coz on my device night light is always on or maybe its some software issue. Not a big problem though.

  • Finianos Finianos
    ✭✭  / 

    Just turn off thet turn on adaptive brightness no need to restart your device.

  • krs menon krs menon
    ✭✭  / 

    I bought Nokia 7.2 and I can't on the pure display button. Tried restarting and rebooting. Guide to solve

  • jorge karypidis jorge karypidis
    ✭✭  / 
    https://community.phones.nokia.com/discussion/52308/is-anybody-facing-issues-with-the-nokia-7-2-display-with-dark-color

    I can see that home button background is dark. So rendering of dark is ok. The problem seem to be somewhere else.

  • Rajapandi Vijayakumar Rajapandi Vijayakumar
    ✭✭  / 

    I am also having this issue. I amfacing it even after switching off pure display. I am getting time totime and after that I am restarting the device to get back normal.

    Should I worry on device level or is it a SW bug?

  • menol kulathunga menol kulathunga
    ✭✭  / 

    Yes I'm also facing the same thing. Even after I played COD I can see the game settings as a shadow when using other apps with dark theam. The is a Dark them issue in the phone or there is a issue in the screen

  • sriramrc6 sriramrc6
    ✭✭  / 
    https://community.phones.nokia.com/discussion/comment/132459#Comment_132459

    Yes , Exactly


  • Amit_123_Gondaliya Amit_123_Gondaliya
    ✭✭  / 

    I have the same issue in my Nokia 7.2 which i have purchased on 23rd October 2019. within a week same problem of display negative color while video playing. I went to service center, they do some software update but in a week same again. Till date they updated software for four times and in between even changed motherboard but still issue is not resolved.

    According to their opinion it is because any other android application use, but i am not using any gaming or other App except banking only.

    when i visit the service center they said till date there is no even a single complain regarding display issue but while searching I found there are so many users suffering the same. I have submitted my device to the service center and waiting what they do now.

    This is very serious issue and Nokia has to take it urgently to resolve it.

  • OT wan OT wan
    ✭✭  / 
    https://community.phones.nokia.com/discussion/comment/149697#Comment_149697

    go to display settings and disable the SDR to HDR under puredisplay.

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