This is really disappointing service from a brand like Nokia. I pre ordered the Nokia 7 plus the day the sale got opened i.e. on 20th April 2018 for Rs 26000. I got the phone delivered yesterday only and to the extreme disappointment i was handed over a defective set. The set failed to do the very basic function of reading the second sim card. I have done all the steps i can like rebooting, factory data reset etc but of no use.
Now the problem is that i cant find any solution from Nokia for my issue. Though it was mentioned on the nokia site that the pre order would have a 10 days return policy but when i contacted the customer care today morning, he told me that there is no return & refund policy. The only thing they can do is to check for the replacement of my phone. But again it has the conditions apply to it. The Nokia team would take good 24 working hours ( means at least 3 working days) just to check if the replacement can happen or not. Yes just to check these people need 3 working days. Huhhhh.. Imagine, i have paid on 20th April, waited for 11 days to get my phone, got a defective product and now the customer care team needs 3 more working days to decide if the replacement can happen or not.
I even gave the customer care executive the option that i can visit the Nokia authorised service centre today itself and if the service centre person finds the problem genuine, he can give me a replacement hand to hand. But the customer care executive ( Name- Yash) has his own rules and regulations for the replacement of a defective set.
This is disgusting and frustrating as well. I want my money back and i would never ever recommend anyone to buy Nokia again. It is much better to buy a Chinese phone of Rs 5000 which cant have this sim card issues.
Need your intervention and support at the earliest to get my money back.