Background Service Killed even when whitelisted

skoatzone
skoatzone ✭✭
edited October 2018 in Nokia 6

Hello,


I got a problem on a background service of an app (Gravity Screen : https://play.google.com/store/apps/details?id=com.plexnor.gravityscreenofffree) that got killed after a while even when whitelisted !


The background service last about 10 min and then it'll be killed by PowerSavingAppG3 ! => https://img42.com/FoFWk+


As you can see on the screenshot, PowerSavingAppG3 is killing the service of Gravity Screen App for no reason.

I already disable the battery optimization for this app but nothing happend ...


Any help could be great ! Thank you.

«1

Comments

  • user1510328059069
    user1510328059069 ✭
    what model you have ? happened to me with ta-1000
  • skoatzone
    skoatzone ✭✭

    I got a TA-1033

  • user1525840365956
    user1525840365956

    Hi,

    i'm developing an app which is running in the background (but as a foreground service, so user has to start it and is notified that it's running) But on my Nokia 7 Plus the app is killed after ~30min of inactivity. I found out that PowerSavingAppG3 is killing my app / service even when my app is whitlisted.


    Are there any news on this topic?

    Thank you!

  • user1525853941870
    user1525853941870 ✭

    why not remove PowerSavingAppG3  apk ?

  • user1525853941870
    user1525853941870 ✭

    It seems a memory saver app. maybe be you can remove and try it again.

  • user1525840365956
    user1525840365956

    Thank you for your responses and tips.

    Unfortunately i can't tell all my users with a Nokia phone to remove Nokias Power Saver.


    In another thread i read that someone had the same problem while listening to music with spotify and that the problem was fixed with an update by nokia. So i think they just exclude spotify from beeing killed in their power saver. 


    Is it possible to ask Nokia if they can whitelist my app on their power saving? but the question is, why are they ignoring the whitelist made by the user in the system?

  • skoatzone
    skoatzone ✭✭
    edited August 2018

    Yeah I understand ...


    But sadly, this power saver has to be fixed by Nokia dev team, because what I know, they just have fixed the music player issue but not the rest ...

    And yes I already tried to whitelist some apps to be power optimized, but the power saver of Nokia doesn't care about this whitelist .... It kills app even if it is whitelist ... And I don't know why this Nokia power saver is ignoring the system whitelist ...


    I think the best solution is not to tell Nokia to directly whitelist your app inside their app but to tell them to rework their power saver in order to to take care of the system whitelist and stop ignoring it.

  • user1525840365956
    user1525840365956

    Do you know what is the best way to tell them to rework their power saver?

  • skoatzone
    skoatzone ✭✭
    edited August 2018

    Guess you can do it there => https://www.nokia.com/en_int/phones/support#contact-us

    Could you tell me if you obtain any update from Nokia dev team ?

  • user1525840365956
    user1525840365956
    edited August 2018

    Yes, i will tell you if i get any news from Nokia.

    Thank you for your help!

  • jeffk
    jeffk
    edited May 2018
    I have had similar issues with Strava and also traced it back in the logs to the evenwell g3 process. I have a thread on this board I created and also raised the issue with support last week. Hopefully they are working on a fix.
  • user1525840365956
    user1525840365956

    Well, the chat with nokia wasn't that helpful. "As the app that you are developing might be in conflict with the Android OS."

    @user1515303135223 are you developing on Strava or are you using it? Please let me / us know if you get any updates.

  • jeffk
    jeffk
    Not developing anything, just a Strava end user.
  • user1527014908181
    user1527014908181 ✭
    edited August 2018

    Same problem here. The PowerSavingAppG3 keeps killing my service, although it runs as a foreground service.


  • skoatzone
    skoatzone ✭✭

    As I said earlier, If you're not developping your own app, you can just remove this package using adb.

    But If not, I don't have any solution for you right now ...

  • user1527014908181
    user1527014908181 ✭

     Uninstalling com.evenwell.powersaving.g3 using adb doesn't work, app can't even be deactivated.

    Also com.evenwell.powersaving.g3.overlay.base.s600ww can't be uninstalled, but at least I was able to deactivate it, but it didn't help to prevent the app being killed.


    Using a TA-1043 with Android 8.1.0 (May 2018).

  • user1525840365956
    user1525840365956

    @user1527014908181 are you a developer? The app i'm devoloping is holding a wakelock. I think thats the reason why my app is killed. When i remove the wakelock my app isn't killed by PowerSavingAppG3. But i need a wakelock to guarantee my app is working. 

  • user1527014908181
    user1527014908181 ✭

    @user1525840365956 yes, I'm using a partial wake lock.


  • StoneLam
    StoneLam ✭
    My VPN client got killed every time after screen off. I have to restart it every time. That is so annoying.
  • Masterida
    Masterida
    edited June 2018

    Hi there


    I am having the same problem using TA-1033, Android 8.1.0, May Security Update. The system kills my app after about 30 minutes. I am currently developing this app. If this is a Nokia problem/bug, please Nokia debug. It is really annoying.


    My app is acquiring in a foreground service a partial wake lock and shows a notification. The service would be started using startForegroundService and immediately calls startForeground. The foreground service is working correctly. Even if I close the application. But after about 30 minutes the system (the com.evenwell.powersaving.g3.overlay.base.s600ww) is killing the service.


    My service is actually listening for location updates and as it is a sports tracking app, I need to be informed every 2-3 seconds. So there is no other solution as a long running foreground service, is there?


    Would that forum even by read by Nokia responsible people? Are there any confirmations from Nokia that this may be a bug?


    Best regards

    Masterida

  • Masterida
    Masterida

     Hi there


    June 2018 Security Update - problem still exists. Apps get killed after about 30 minutes by the system, even if there is a foreground service running with notification.


    Detailinfos:

    com.evenwell.powersaving.g3.overlay.base.s600ww is on version 8888.

    com.evenwell.PowerMonitor.overlay.base.s600ww is on version 8888.

  • Old Bloke
    Old Bloke ✭✭
    edited August 2018

    Same problem on my new Nokia 7+ with 8.1 and June security updates. Strava Support says that it is a Nokia problem.


    Surprised that Nokia has let this problem go on for so long.


    If its not fixed soon I won't have any option but to return the phone for a refund. Might buy a Motorola instead and see it its any better.


    OB

  • Morten Hermanrud
    Morten Hermanrud ✭
    edited August 2018
    Still an issue, I recommend anyone asking not to buy Nokia phones as you can't use activity trackers or media players, at least not if you want to workout for more that 30 minutes..
  • Masterida
    Masterida

    Hi there


    August 2018 Security Update - problem still
    exists. Apps get killed after about 30 minutes by the system, even if
    there is a foreground service running with notification.


    Detailinfos:

    com.evenwell.powersaving.g3.overlay.base.s600ww is on version 8888

    com.evenwell.PowerMonitor.overlay.base.s600ww is on version 8888

    Please Nokia, this is really annoying?

  • Morten Hermanrud
    Morten Hermanrud ✭

    Nokia 7 plus, Android 8.1.0, security update Aug . 2018:


    I have now reverted to my Samsung 5s to run Runkeeper/Spotify for workouts, there are no way I can get the Nokia phone to let these processes stay up. And any feedback from the company is non-informative and nothing indicates that they even care about this as an issue. More pressing is it kills company VPN app as well.


    As a software architect/developer for more than 30 years I find this quite annoying and arrogant. And as a current IS manager I now stop all purchases of Nokia phones without exceptions.


    As an AndroidOne phone I saw Nokia as a really good business alternative to Samsung phones, as they tend to be stuffed with loads of crappy apps, but if Nokia is not interested in correcting bugs like these which kills off VPN software for business users I have no choice but to go elsewhere.

     

    Regards

    f


  • user1510328059069
    user1510328059069 ✭
    thank god i switched from chinese ta-1000 software to global ta-1003 but i cant choose which app runs in the background.
  • Saeb
    Saeb ✭✭
    I have nokia 7plus with android pie with 1 December security patch in it. And issue still exists
  • Saeb
    Saeb ✭✭
    ok I un installed with adb in my nokia 7 plus with android pie

    adb shell
    pm list packages|grep com.evenwell.powersaving.g3
    pm uninstall --user 0 com.evenwell.powersaving.g3 
    pm uninstall --user 0 com.evenwell.powersaving.g3.overlay.base.s600ww

    I`ll let you know If this solved my problem or not


  • Saeb
    Saeb ✭✭
    Saeb said:
    ok I un installed with adb in my nokia 7 plus with android pie

    adb shell
    pm list packages|grep com.evenwell.powersaving.g3
    pm uninstall --user 0 com.evenwell.powersaving.g3 
    pm uninstall --user 0 com.evenwell.powersaving.g3.overlay.base.s600ww

    I`ll let you know If this solved my problem or not


    It seems my problem solved for now

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