Comments

• Roslyn Anne Stebbings

  ✭✭  /  October 2019

  II bought the new Nokia 7 Plus, after finding out my Microsoft Windows phone would no longer be updated. The phone cost $600. 7 weeks after purchasing it the screen froze, I could not turn off the phone or reboot it but the phone did eventually turn itself off but then would not turn back on. I returned it to the retailer (Harvey Norman) who told me that they had contacted the Nokia service team and it needed to be sent to them to look at and would be sent that day and I would be kept informed. Exactly 2 weeks later I get a saying my phone hasn't even been collected yet, the Nokia service team don't answer calls or keep the retailer on the phone for an hour but my phone is definitely going to them tomorrow so after 2 weeks without a mobile phone I am looking at another 2 weeks minimum before I get my phone back. I am very unimpressed with Nokia and feel it is time to swap to another brand despite having always had Nokia mobile phones since the first one I bought in 1996. Nokia, step up.

  0
• user1516567841177

  ✭✭  /  October 2019

  I was perfectly happy with the Nokia & Plus up until about 6 months ago, when I was getting odd behaviour when downloading apps such as Skype or Live Wallpaper apps. They would eventually install, and then take upwards of 5 minutes to launch, hanging on the splash screen. I would get multiple "This app isn't working" warnings but the app would eventually start. NOw it is happening with pretty much everything. I downloaded Onedrive, and it stalls on the splash screen and goes no further. If I use Google Chrome to download an image or wallpaper, either nothing happens or it downloads and says error. I have cleared caches, uninstalled literally any app I can live without. I have force stopped all the Google apps, cleared date and cache and in the end, went with the nuclear option and did a full reset and set up from scratch, but used a back up. For me this is clearly a Nokia issue. The fact that multiple apps are being affected and that I may often get Google Play Services errors on Google Play serviced apps like Movies or Books points to some disconnect between the software and the phone. It is becoming very frustrating, though I do have tons of storage now! My adaptive brightness data is gone, so I have to spend ages upping the brightness until it eventually starts to remember I like it bright. 
  
  I'm hoping the Android 10 upgrade will sort this out, and I might do a nuclear reset before hand too.

  0
• Aakash

  ✭✭✭✭  /  January 8

  Multiple issues detected after New Android update.

  1. Slower fingerprint sensor

  2. Little crank sound from speaker.

  3. Equiliser not working

  Note:I haven't performed reset of device.

  
  

  Please update yours

  9
• Spaha

  ✭✭  /  January 8

  Are there people who had the oversensitive touchscreen and got the OTA update. Do you still have this problem?

  0
• AniketThakur

  ✭✭✭✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/144946#Comment_144946

  Yeah bit sensitive in comparison to 9

  1
• Shrreyansh

  ✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145010#Comment_145010

  
  

  https://community.phones.nokia.com/discussion/comment/144946#Comment_144946

  Yeah ,better than previous version.

  1
• Shrreyansh

  ✭  /  January 9

  Hi @Aakash ,I'm also facing the sound Crank from speaker while Playing pubg.

  Is there any solution like factory reset or any other?

  0
• AniketThakur

  ✭✭✭✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145122#Comment_145122

  Nope

  1
• Shrreyansh

  ✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145124#Comment_145124

  That means it can only be fixed with next update.

  0
• AniketThakur

  ✭✭✭✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145127#Comment_145127

  Yup for now, will update if I came around any fix

  1
• Aakash

  ✭✭✭✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145122#Comment_145122

  No @Shrreyansh there is no other way except the next software update.

  Factory reset is a good option when you want your phone to be new and fresh storage after a latest update else not.

  4
• Shrreyansh

  ✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145128#Comment_145128

  Thanks bro for response

  3
• Shrreyansh

  ✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145129#Comment_145129

  Thanks bro for response

  3
• Aakash

  ✭✭✭✭  /  January 9

  https://community.phones.nokia.com/discussion/comment/145131#Comment_145131

  😊

  1
• Aakash

  ✭✭✭✭  /  January 15

  Discovered more bugs?

  0
• AniketThakur

  ✭✭✭✭  /  January 15

  https://community.phones.nokia.com/discussion/comment/146518#Comment_146518

  -5 app bug in battery stats

  1
• Aakash

  ✭✭✭✭  /  January 15

  Agree

  1
• Aakash

  ✭✭✭✭  /  January 19

  Any update from team Nokia for fixes in next patch?

  1
• M.hasan

  ✭✭  /  January 23

  After android 10 update I'm unable to capture any kind of photos..that's really a big disappointment....and I'm really upset about that and the authority is doing nothing

  Hope that the problem gonna be solved soon :)

  1
• AniketThakur

  ✭✭✭✭  /  January 23

  https://community.phones.nokia.com/discussion/comment/148019#Comment_148019

  Factory reset ur device or restart

  1
• Sarmad Minhas

  ✭✭  /  March 31

  After the update on my nokia 7 plus, about 2 months ago, it has started to show a delay in function such as late appearance of wallpaper after pushing the power button, delay in opening applications such as camera or even making a call. Although my applications are working fine, there is a hanging issue overall. I tried factory reset but didnt work.

  Phone works fine in battery saver mode but not in normal mode. If any one else is having such issue( especially delay in screen appearance) please do share. If anyone has the solution please do tell.

  Note: 1st factory reset has not worked.

  1