Nokia 7 plus continuously hangs. Device unusable until locked and unlocked again.

Alberto Ronquillo · August 2019

Eh estado usando el Nokia 7 plus y me va de maravilla! Es rápido! Y no me pasa ningún problema

seddik · August 2019

After the last august update the problem is almost gone...and when say almost I mean it may occurs once every now and then but it is not that annoying as it was before

dikkedikkie · August 2019

seddik said:

After the last august update the problem is almost gone...and when say almost I mean it may occurs once every now and then but it is not that annoying as it was before

same

sujitkghoshid4 · August 2019

7plus I am using since last 1 year, but from last month device is getting hang every now and then. During photography also it hangs. Is it the memory issue or some update issue.

chandra1 · September 2019

Hello HMD, I am also facing the same issue where the screen goes unresponsive randomly and upon lock and unlocking the screen works back. When I contact support they asked me to do a soft reset the phone but that doesn't helped and still I'm facing screen unresponsiveness. What would be steps to resolve this screen unresponsive issue as at times the happening very frequent in a day.

user1531141761836 · September 2019

Any European get the bug repaired in the Hungarian Nokia mobile care center? What will they do if i send it there?

dmt1992 · September 2019

I posted this issue in this website many times now. No change. It's getting so annoying now. No more Nokia.

krishnasnapshots · September 2019

chandra1 said:

Hello HMD, I am also facing the same issue where the screen goes unresponsive randomly and upon lock and unlocking the screen works back. When I contact support they asked me to do a soft reset the phone but that doesn't helped and still I'm facing screen unresponsiveness. What would be steps to resolve this screen unresponsive issue as at times the happening very frequent in a day.

Same happened with me but hard reset healed it.

Pranoy · September 2019

Same issue, suffered for months, tried every method mentioned but here's what worked for me:
I tried that double tap trick but didn't work then I kept the double tap feature off by mistake for about a week and when I checked that after a week I turned it on. Everything is fine after that. Playing PUBGM was horrible before that.

Onihaxy Divine · September 2019

I am facing a similar situation, but mine hangs while playing games or browsing , sometimes on its own and then it reboots by its self , after it hangs it shows blank , I need help pls

Onihaxy Divine · September 2019

user1529997790973 said:

After trying disabling double tap to wake feature the problem still persisted. I visited Nokia service center and they reinstalled the stable build of Oreo. According to them the latest release was problematic. HMD global should really test the software before they give it to customers. This is really frustrating because even the cheapest handsets don't suffer from this issue. But even after installing fresh software there's no guarantee that the phone will work smoothly. I bought the 7 plus solely because it'll get Android P. But if their are so many problems in HMD Globals Oreo implementation I wonder how many problems we're going to face in the Android P update. I'm simply not happy with what HMD Global is doing with the software side of things. How do u think u r going to regain the trust of customers under the Nokia name when u can't provide a stable phone? HMD global needs to think deeply about this situation. I can say this for sure that Xiaomi has much better software. At least it is stable.

You are right , it's a high specs device but it is too problematic, software issue , bugs , and so many other things ,I am disappointed at HMD Global

Sujeet797 · September 2019

I m continuing with the same issue

chandra1 · September 2019

iamkrishna08 said:

chandra1 said:

Hello HMD, I am also facing the same issue where the screen goes unresponsive randomly and upon lock and unlocking the screen works back. When I contact support they asked me to do a soft reset the phone but that doesn't helped and still I'm facing screen unresponsiveness. What would be steps to resolve this screen unresponsive issue as at times the happening very frequent in a day.

Same happened with me but hard reset healed it.

But it worked well for two days, but again the issue started and annoying more.... Nobody from HMD cares about this issue... Disappointing....

Aof · October 2019

I tried to Factory Reset 3 Times but not fix....I think it's a hardware issue

durr-e-adan · October 2019

Got this phone yesterday and I'm facing the same issue.

seddik · December 2019

The issue remain unsolved untill this day. Sadly I cannot afford to buy a new device so I am hoping that the issue will be fixed with the upcoming android 10 update.

mansoor syed · January 2020

O my! Having similar kind of problem.

While I'm watching YouTube and when screen is rotated, screen hangs and the sound also hangs. Phone starts screening till the battery

Faisal2715 · January 2020

https://community.phones.nokia.com/discussion/comment/130215#Comment_130215

I got it done in Hungarian center.

First time i sent there they just reflashed the software. The phone worked well for a few days and then problem back

Next time I sent them and asked specifically to replace screen. They did and issue was totally gone.

I had to switch to horrible iPhone for a few days while my Nokia got repaired, but i am glad it got solved. Paid nothing (under warranty), free shipping and delivery back through DHL.

seddik · January 2020

It is offical guys... Updating to Android 10 did not solve the problem.. Guess we'll have to adapt somehow 😔

AniketThakur · January 2020

https://community.phones.nokia.com/discussion/comment/148645#Comment_148645

Nope screen freezing is gone for me, i had factor reset the device after updating the device

Aof · January 2020

https://community.phones.nokia.com/discussion/comment/148656#Comment_148656

I tried to factory reset more than 3 time but not fix....

bvanaerde · January 2020

https://community.phones.nokia.com/discussion/comment/147276#Comment_147276

Glad to hear you got it fixed. This seems to be the only real solution. Everybody else should try to do the same, or try to get a refund somehow.

vineeth56 · February 2020

Issue persists even after factory reset or android10 update

Manjeet Poonia · February 2020

After updating Android 10 I am also facing the same problem. Screen hanged again again and only solution is lock and unlock again. This problam occurred many times in a single day. Is there any solution?

seddik · February 2020

https://community.phones.nokia.com/discussion/comment/148656#Comment_148656

Factory reset did not solve it...nothing will 😔

boatbluejay · February 2020

Try turnng off adaptive brightness

Viktor Streich · February 2020

Send in the display, mine was repaired twice, now I got a replacement device and there are no more bugs.

Naveen · February 2020

I had similar issue. My screen got damaged. I have replaced it now. For 3 days I did not see any this issue. So it is a hardware issue. Those who are facing and under warranty better to replace the screen

surfer dad · February 2020

I stupidly rushed out and bought a Nokia 7 plus when my phone died and have not been able to use it due to this "screen" issue.

It's been returned under warranty via the retailer her in Australia and it got a new screen.

The "freeze" unresponsive and need to reboot, lock unlock had gone after new screen.

But, the navigation button issue (freeze, not work, lock, whatever you call it) then was an issue (wasn't issue with old screen).

So, it's gone back to retailer for another warranty repair.

I WISH I DID NOT BUY NOKIA.... Again. Stupid me.

As buyer influencer for my corporate business with 2000+ phones, users, we have made executive decision to NEVER BUY Nokia.

This 7 plus phone issue is a repeating problem with Nokia. They do not test Android with hardware enough. Fast updates still need to work!

I have Nokia try. 3 phones, 3 ongoing issues taking WAY TOO LONG TO FIX. Silly company Nokia.

Users need phone that works.

Aof · February 2020

Now I found the way to fix this touchscreen freeze....I bought new phone not use Nokia anymore...

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Nokia 7 plus continuously hangs. Device unusable until locked and unlocked again.

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