I just installed the newest update and now my mobile data is not working. My carrier is Telia.
I just installed the newest update and now my mobile data is not working. My carrier is Telia.
I have restarted my phone, turned the mobile data off and on again and removed the SIM.
Can you help me please?
Comments
You are not alone. I have the same problem with Telia as well. Normal calls do work, also wifi. In addition to your actions I've also reset Wifi, mobile and bluetooth as instructed here
https://www.gottabemobile.com/android-oreo-problems-fixes/
I installed build 00WW_2_22A yesterday and noticed I didn't have any kind of mobile data on my Telia SIM. I tried with my friend's DNA SIM and mobile data works without flaws.
I've been in touch with Telia's support and they are aware of the issue but do not have any idea what is causing it. So far it seems Nokia keeps telling people to contact Telia and Telia keeps telling people to contact Nokia about the issue. As far as the tech could tell, the APN is not read correctly from the settings, even if it is manually set in the access point profile.
To top it off, the update also removed support for touch gestures on the fingerprint reader (back, home and recent apps) and replaced it with a simple "pull down" gesture to see the notifications. I preferred the old gestures, even if the recent apps one was a bit flaky to use with the included case.
My phone just installed following update which fixed the issue:
com.android.carrierconfig something
This seems to be fixed atleast with my phone. Didn't see any updates though.
This problem started 24 hours ago (since the update last night), but I still don't have mobile data in my Nokia 7 plus.
I have asked for an update when this would be fixed, but still no reply.
Have you guys talked with Nokia's support about this? Somehow my problem went away by itself but I was going to chat with the support yesterday.
For me toggling airplane mode on and off is not helping. Phone doesn't have data connection even after this. Operator says, that Nokia have released update to fix this, but atleat I haven't got any update.
Another user reporting in with the same issue. Operator is Telia and after the update mobile data is not working anymore. Nothing I've tried has helped so far.
I then had the carrier package update, but that did not solve anything.
I contacted french Nokia support this morning, the person I was in contact with did not ask me to modify settings or anything, just immediatly told me Nokia was aware of an issue with the update, no more info.
@user1526739885871
I forced 3G connection to avoid losing network.
I am now 100+ hours without mobile data with Telia Finland SIM. I find this unacceptable that Nokia is not even giving me a workaround for this problem or a chance to go back to earlier SW version.
Also I have sent messages to customer service, but they are not replying to me anymore. Really frustrating.
@rbfr
Thank you for your tip. Seems to work perfectly fine as a temporary fix.
Hi everyone
We have a fix available now. Here are the steps that should help you out.
1) Connect your device to Wi-Fi
2) Restart the phone
3) When you restart the phone and it connects to the Wi-Fi again a fix is downloaded to the phone (there is no notification to the user that a fix would have been downloaded)
Hope this solves your issues.
Best regards,
Laura
Thanks for the instruction, should this fix same problems for the Nokia 7 ta-1041 also? Followed steps but no help.