Nokia 6.1 Camera App Hangs the Phone!!!

user1526231579891
user1526231579891
edited November 2018 in Nokia 6.1

I have recently purchased nokia 6.1

The problem is that whenever i open the camera app or any other app which uses camera like Instagram, Whats app etc etc my phone immediately hangs!!! 

Also if by restarting my cam app several times when i try to take pic the phone hangs! and some times even the power button does not work! 

This problem is annoying me and ruining my experience with this phone! has any one faced any similar problem??

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Comments

  • user1526334593808
    user1526334593808 ✭
    When I double press the power button to launch the camera, the camera app hangs about every other time.
  • thecripplednewt
    thecripplednewt ✭✭
    edited November 2018
    this is actually really well documented now. there are seven threads talking about this problem, but there hasn't been any communication from Nokia regarding when they're fixing it. Keep complaining with the Support app, and Twitter messaging juho sarvikas I guess.
  • BryceDoesAndroid
    BryceDoesAndroid ✭
    edited July 2018

    Happens on my Nokia 6.1 (TA-1045) too.

    This is an extremely well known bug here in the community, but no word on it. I assumed maybe this was caused by my third party camera app, so I uninstalled it, but the issue persists. Just keep bugging them through the support app and we'll hopefully get a fix soon.

  • maxh
    maxh ✭✭✭

    Already updated to the May update? Several bugs are solved in this version.

  • thecripplednewt
    thecripplednewt ✭✭

     the camera is much smoother now after the may update, but still occasionally hangs. most of the problem seems to be around taking pictures before focusing is complete. secondly, third party apps are better with vamera usage too, but still a little sluggish

  • user1528125144025
    user1528125144025 ✭
    My problem is the same!! Camera is an orrible app on this device
  • user1528210842190
    user1528210842190 ✭✭
    Hi,
    Me too have same issues with the camera.
    Device was hanging and crashed the phone app, finally I factory reset, later the device is not accepting the SD Card.
    Unable to use SD card saving photos and videos.
  • user1528202741268
    user1528202741268 ✭✭
    This phone is getting from bad to worse. Just now i've got an error "system ui not responding". I think the camera was the cause of this error. The cam was starting up very slowly, then took about 2sec to load google fotos (on the bottum right), and then the camera was unrespnsive for about 2-3 sec. Finally i was able to take a picture and once again it about 2 sec the photo to be processed.
    I am really starting to dislike this phone, and wished i didn't change my mind over the motorola G6
  • user1528210842190
    user1528210842190 ✭✭
    Try running the device in safe mode, if no issues,3rd party app is the culprit.
  • thecripplednewt
    thecripplednewt ✭✭
    edited September 2018

    "Just now i've got an error "system ui not responding". I think the
    camera was the cause of this error. The cam was starting up very slowly,
    then took about 2sec to load google fotos (on the bottum right), and
    then the camera was unrespnsive for about 2-3 sec. Finally i was able
    to take a picture and once again it about 2 sec the photo to be
    processed."
    can confirm the exact same thing happened to me yesterday

  • thecripplednewt
    thecripplednewt ✭✭
    edited September 2018

     "Try running the device in safe mode, if no issues,3rd party app is the culprit." ok here's my problem with this, yes it does run fine in safe mode, but a) we dont know if there is something else that safe mode does that is the reason that is the case b) even when all third party apps are closed, the camera still has these problems, is it a background task? is the solution uninstalling instagram/whatsapp, etc whatever is supposedly causing it? this is a nokia software problem, since this is not the case with any other phone i've used. i have another phone, with the exact same apps, but this does not crop up.

  • user1528210842190
    user1528210842190 ✭✭
    Unfortunately, I had to factory reset the device, later it's not accepting SD card for camera storage.
    And it's still hanging.
    I made a mistake by buying Nokia, I repent.
  • thecripplednewt
    thecripplednewt ✭✭
    edited July 2018

     "I assumed maybe this was caused by my third party camera app, so I
    uninstalled it, but the issue persists. Just keep bugging them through
    the support app and we'll hopefully get a fix soon." also this backs that up

  • user1529945444009
    user1529945444009 ✭
    Same my new Nokia 6.1
  • browser235
    browser235 ✭✭
    edited September 2018

    I chatted with the German support today and I sent them the links to
    the nokia forum posts. I was told that the problem is known and due to
    the software and furthermore the technicians are working on it
    (priority). The support hopes that the problem will be resolved with the
    next update.

    Further, "As a temporary solution, we can advise you to turn off 4G and location and hopefully these steps will be resolved until the solution is distributed by our development department." (translated from German)


    Then I deactivated the "Location" permisson in the camera app. We will see.


    Hope, that Nokia will fix this software bug soon.


    Greetz from Austria

  • user1528202741268
    user1528202741268 ✭✭
    edited September 2018
    That seems an exeptable explanation because sometimes the camera works flawless without lag.
    Thank you for sharing this information.
  • thecripplednewt
    thecripplednewt ✭✭
    edited July 2018

    So the July update is apparently just a security patch. I guess
    we're waiting longer, or there is no fix planned, either way,
    disappointed, even if we do have a temp solution (which also doesn't
    always work)

  • user1528210842190
    user1528210842190 ✭✭
    edited July 2018
    So disappointed with HMD Team.
  • user1531770371337
    user1531770371337 ✭
    Camera is unusable. Either doesn't take a picture when shutter pressed or freezes the phone for a minute and crashes the whatever app that you're using. Broken.
  • user1528210842190
    user1528210842190 ✭✭
    There was a short solution posted here, try it out for time being.
    Remove Location from camera permission in app settings.
    Keep the network to 3G mode.
  • user1531760860719
    user1531760860719 ✭
    edited July 2018
    This phone is bad to the bone, honestly I don't know what team could create a pile of garbage like this and how. Really I don't know.
    I had all nexus models from the first one, till the expensive pixel ones came out. And now when this momentum building up with " who will make the cheapest and best stock midrange " you screw it up in gargantuan proportions. Yes i have a mi a1 also so I have reference. It's completely understandable that SD scaled down some processors to fool the cheap and google forgot to scale down android for who knows what reason. But dude the only app made by you on this phone is failing miserably, yes the camera. You have that huge chunk of aluminum in the phone yet i see heat warning popups wtf.
    Battery is draining faster than on my two year old nexus 5x. Trust me I know what I have and what apps I install on my phones so no drain because of that. Gboard is freezing and lagging on unusable levels. You cannot disable non english keyboards and they run in the background. And these are only some of the major issues. I bought this phone to show support for an old friend, a company from my childhood ... Just my two cents before a blind fanboy jumps in and paints the problems mentioned above to pink.
  • user1528210842190
    user1528210842190 ✭✭
    edited July 2018
    That comment owes a diamond!!!!
    I spent more than 2 hours to go for Huawei or Nokia. For the sake of old memories of trust with Nokia I bought tjos junk reactor phone.
  • user1529790671598
    user1529790671598 ✭
    I found that if I installed Nova Launcher or Microsoft Launcher and used one of those rather than the stock launcher it fixed my camera lag/unresponsiveness. It also made the overall UI smoother than it was with the stock launcher, particularly with Nova Launcher.

    Not sure if that info will help anyone else out but I found it worked for me.
  • user1528210842190
    user1528210842190 ✭✭
    edited September 2018
    In fact, other launchers worsened my problems.
  • Amit Kar
    Amit Kar ✭✭
    I am facing the same issue with my Nokia 6.1.. Nokia please fixed it through your software update. It's really irritating me. Also after few days use this phone, it was start lagging... Can't expect lagging from sd 630 with 4 gb ram... Please Nokia do something. #Nokia..
  • user1532023729412
    user1532023729412 ✭
    Same problem with my Nokia 6.1..
  • richardr
    richardr ✭✭
    edited July 2018

    Guys, just turn off geolocating in the camera app and it won't hang

  • HappyTraveller
    HappyTraveller ✭✭
    Quote "just turn off geolocating in the camera app and it won't hang" is correct if you are having that problem. Google Pixel phone currently has the same issue.
    Another known problem is fake or poor quality microSD cards where you have camera set to save to the microSD.
    There are so many fake microSD cards around you have to make sure you buy from a known genuine supplier.
    With the complexity of software today, there are always going to be unexpected bugs.
  • user1532336531065
    user1532336531065 ✭

    Sama problem here, sometimes I have to close all other apps to open again camera and then it works, it horrible. It also hangs from time to time looking at some other applications and I'm forced to reboot the phone with keys to exit the stoped status.... bad supportm really bad

  • Maksim
    Maksim ✭

    This is probably due to poor memory management of the phone. I don't know what cause is, but i know how to reliably reproduce the issue.


    You can download MemoryPump or similar memory filler application.

    I run it on: Google Pixel 2, Samasung S4 mini, Huawei P9 lite. When I press "allocate all memory" all of them just simply shut down this application.

    BUT Nokia 6.1 becomes completely unresponsive and reboots after couple of minutes. Please verify if your phones do the same.

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