Facing Issues, Bugs & Lags On Nokia 7.2 Android 10

Dear Nokia, I have purchased a brand new Nokia 7.2 in November 2019 in India. For one month the phone performed very well. But there was a MR update i.e.

Facing Issues, Bugs & Lags On Nokia 7.2 Android 10

nokiaoneuser nokiaoneuser
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Dear Nokia,

I have purchased a brand new Nokia 7.2 in November 2019 in India. For one month the phone performed very well. But there was a MR update i.e. maintenance release update in December 2019. Since then phone is having lots of issues and bugs. I waited a lot that they may be fixed after several updates or after Android 10 update but then also these issues were not resolved. I have already formatted the phone i.e. factory reset after Android 10 update. I am using dual sim 6 GB RAM variant phone and a Brand new 64 GB SanDisk Memory Card. The issues I am facing are as follows:

1. When I press the power button for screen unlocking the lockscreen lag is there i.e. for seconds there is black screen afterwards lockscreen appears. (Major issue)

2. Fingerprint lock is very slow and laggy.

3. Battery backup is very less as well as charging time is slow with fast nokia charger also.

4. When I drag notification panel it lags randomly. If I switch off the mobile data, this issue resolves sometimes. (Major issue)

5. If in camera settings photos are selected to save on memory card. They don't save on memory card instead they get saved on phone memory itself. Also, if in camera settings memory card or sd card is selected as storage option, then the thumbnail in camera app to open photos directly doesn't work and the thumbnail of recent photo captured in that circular box disappeares. Although all necessary permissions of storage have already been given. (Major issue)

6. Mostly there is a screen retention (screen burn in issue) problem if some app is being used continuously for 15 minutes. It's shadow shows behind each and everything on screen for about an hour. (Major issue)

7. Media library scanning does not work properly due to which phone is unable to detect some new downloaded songs and new images. (Major issue)

Things which I have already done:

1. Factory reset after Android 10 update.

2. Using brand new 64 GB SanDisk SD card.

3. April 2020 security patch installed.

4. Play store updated.

5. All apps are up to date.

6. Tried clearing cache and storage of apps in which I had problems. Infact cleared storage of Media Storage also.

7. Used safe mode also, then also these issues persist.

8. Done hard reset also.

These problems are getting worser day by day. I have already complained in Nokia India previously but they were unable to resolve my problems. This is the first Android One phone which is having so much problems. These issues are already being discussed on your Nokia Community, many of them are facing these issues. Kindly provide a update for all these problems because as far as I know these are software development problems. Forward this mail to your Nokia Software Development Team. Kindly, give some suggestions which can help me out with these issues but please note that give only those suggestions which are different from my mentioned ones. 

Nokia please do something as fast as possible or else I have to reach CONSUMER FORUM for case on Nokia.

Please don't suggest to visit Nokia Care just for my time waste and lame excuses. Give some solid solutions or change my phone as early as possible. I have already suffered a lot with this phone. Nokia don't dare to remove the post from Nokia Community.

Comments

  • user1535905019879 user1535905019879
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    Have the same problem with my nokia 7.2 6 gb charcoal. I also have the screen retention problem but don't know whether it's a hardware or software problem

  • nokiaoneuser nokiaoneuser
    ✭✭  /  edited May 7

    Two more problems noticed so far:

    1. The dark theme is not properly dark mostly on the edges it is much of greyish rather than dark.

    2. If too many notifications are there phone lags too much.

    Guys if you have solutions of all these above mentioned problems please share them. Else if you all are also facing these types of problems and some other problems kindly post them on this post.

  • elwin daniel elwin daniel
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    Nokia it is too hard to go further. Kindy fix the problem. The phone is too lag. If nokia is not interested to fix the problem you will loss your hard core users too.

    I think nokia will fix this issue.

  • asikis asikis
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    I have same issue lag issue in notification area and lock screen and have posted this many times. A solution i have found is to use internet only over WiFi, not cellular from either sim-1 or sim-2. In my case when I use WiFi the lags disappear.

    Try this and let me know if it helps.


    Clearly HMD needs to fix this issue as soon as possible. WiFi is not always available. As stated above, lag is so painful that you feel you have a 2GB Ram device in your hands with a SD 4xx chipset.....

  • George Kwok George Kwok
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    I have the same lag issues especially after charging. Screen can't turn up and required a restart.it is super annoying.

  • stargazer stargazer
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    🦵 I bought a new 7.2 for use as a camera phone following many years experience with pureview, from the N8, 925, 808,& N9. Its a UK 7.2 started on android 9 now 10. All the time it has not charged properly.

    I have found that overcharging the battery reduces the life, most dramatically on the blackberry dtek60 a perfect phone with a weak battery, fast charge it at your peril!

    Thanks to the bb60 I discovered how to split phones and change things inside, of the 4 dtek 60 I have had I broke 2, no3 is on its 3rd battery, and no 4 is OK a factory replacement. So I'm battery savvy!

    The 7.2 only charges when on, using a trickle charge of 550ma.any more seems to lengthen the time! Normally this would nullify the phone in normal use but as a "spare" Camera phone it just seems to does.

    I wonder when hmd will fix this I expect the error is in the battery save area. charging when off just flashes between android one screen and the first charge g screen then back to and one again,!

    Frustrating!

    regards Derek.

  • stargazer stargazer
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    Ps I do not agree with the smiley face but at my age I have never used faces...

    regards derek.

  • stargazer stargazer
    ✭✭  / 


  • dipugauswami dipugauswami
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    O have also same problem facing please fix it.

    Nokia

  • Santa700 Santa700
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    Service menu code- *#*#372733#*# * working?

    Mine is not working

  • Ţhe Vasu Ţhe Vasu
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    I have the same problem. I just bought Nokia 7.2 and it is lagging just the way this guy mentioned. I am a die hard fan of Nokia but this issue is not bugging me. Fix this. All this came after update... Oh god! Phone is lagging even while typing this! Fix this lagging issue please!

  • Abhilash shenoy Abhilash shenoy
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    Same issue , I bought 3 days back last Wednesday 2020.i m fooled buying nokia 7.2

  • Akhil Akhil
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    phone lags when

    1. second sim is inserted.
    2. if there are many notification
    3. if a video fast forwarded in any app.. youtube,netflix,amazon prime and in mx player
  • Hariprasad Nair Hariprasad Nair
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    Hey Everyone,

    I had a question for everyone who is complaining about the lag and other issues with Nokia 7.2, did this start after you all updated to Android 10 or were these issues prevalent out of the box?

    I recently ordered my Nokia 7.2 and I have been skeptical after reading all the reviews over here. Kindly help!

    Regards,

    HP

  • Akhil Akhil
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  • user1536988784097 user1536988784097
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    Since many weeks touch pad is not properly respond. It's hanging. I chang tempered glass and used without glass also. But it still hanging. I m very much disappointed from nokia.

  • vivin_cj vivin_cj
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    same issues am facing from the 7.2

    and after the update my whole phone is working properly how i worked before in the android 9

    while calling or using whatsapp voice or using any calling app i cant hear what other side is talking but they can hear what am talking

    is there any possible way to go back to android 9 from 10?????

  • Jocke.Sve Jocke.Sve
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    is there any possible way to go back to android 9 from 10?????

    AFAIK only available for Nokia Service Centres and some pay services online.

  • Cartographer Cartographer
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    I bought the phone two days back and unfortunately I have seen this issues from day one. Issues I noticed (so far) :

    1) Delay in screen unlocking when I click the power button or use the double tap or the finger print scanner

    2) Notification bar lag (few seconds) when I switch between different options

    3) The volume rocker lags few seconds switching between vibrate/ringer etc

    Did a factory reset but its still the same and I'm now wondering if its worth asking for a replacement.

  • ddisiva ddisiva
    ✭✭  /  edited July 12

    HMD please replace my 7.2 with other model or refund my money as the performance became so untolerable after 10 update.

    atleast respond to the queries, what is the real issue give a press release.

    is it

    10.0 update or are you working on update or can we go back to 9.0

  • Mort Mort
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    I've noticed the problems discussed above - difficulty getting my screen to turn on and notification/drop down menu acts like it's possessed. It'll come down in the middle of doing something then my action will be mistaken and throw me somewhere I didn't want to go, losing the screen I had up in the first place.

    Very frustrating that Nokia hasn't adequately worked on these issue - or at least apologized and said they're working on it. I bought Nokia phones hoping to help them come back. Thought the first one was a fluke. If they don't fix this soon, or replace my phone when I contact customer care, I'll have to go to Google, Motorola or back to Samsung.

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