Phone is useless without WiFi connectivity. Waiting for fix.
We don't have any complaints against the moderators. The pain point is that Nokia has not yet acknowledged the problem. None of the steps provided by customer support seem to help and that is causing all the frustration. It appears that Nokia does not care about the problems faced by the customers.
As a customer, I would have liked Nokia to come forward and acknowledge that there is an issue and they are working on it. But the tech support person I spoke to was laughing as if selling the broken phone is very funny.
So all we are saying is - acknowledge the problem and give a solution ASAP.
Please confirm whether same has been escalated to the concern team or not?
As stated we are aware of the issue. It is escalated to responsible teams. So far, I can’t say more but I will keep you informed as soon as I get an update on this.
Hope, the concerned team had understood the importance of the issue and take necessary steps.
Informed us, when you will get an update on this.
The number of topics merged here shows how many people are suffering due to this issue.
And the funny thing is what they have to say in the FAQ. I wonder what kind of quality was assured.
Really this is very strange things, How they release such critical updates without proper user acceptance testing....
How did you manage to get an older update?
Do anyone else get April patch update?
Personally I don't hope Nokia will go back to the April update. The May update solved my only problem, Bluetooth stability. Wifi still working fine. (TA-1043)
Would anyone be aware of the firmware dump. We could manually flash it
@shiwik: Can you please share the steps for manual flash?
I don't think it's easy to manually flash the firmware. Because inorder to do a manual flash we need to unlock the bootloader any Nokia won't allow bootloader unlock or we need some mechanisms other than fastboot.
You dont need to unlock your bootloader to manually flash Nokia provided/compatible firmware. Bootloader unlocking is required if you need to flash a custom recovery and eventually flash custom ROMs. I would not encourage manual flashing if you are unfamiliar with the process.
I wrote to Nokia support this afternoon and they asked me for my location, IMEI and service provider. Interestingly, right after i provided this information, they closed the ticket saying the case has been resolved and here i am left high and dry. There is one other response from Nokia and i am pasting it as received.
Thank you for contacting Nokia Mobile Care and for reporting to us the impact on Wi-Fi connectivity with the May Security Patch.
We have escalated your case to our colleagues at R&D and are waiting for a resolution any moment now. Therefore, please keep an eye on the available fix, by checking regularly the availability of a new release in Menu > Settings > System > System Update > Check for Update.
Please accept our apologies for the inconveniences.
We remain available in case you have further concerns.
You can reach us via live chat. The live technical support channel is easily accessible from the support application of your Nokia smartphone and from your PC, at https://www.nokia.com/en_int/phones/support#contact-us.
English support is available 24/7
Nokia Mobile Care team
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