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Sim2 card slot not working
Hi Nokia, This is really disappointing service from a brand like Nokia. I pre ordered the Nokia 7 plus the day the sale got opened i.e.
Sim2 card slot not working
Hi Nokia,
This is really disappointing service from a brand like Nokia. I pre ordered the Nokia 7 plus the day the sale got opened i.e. on 20th April 2018 for Rs 26000. I got the phone delivered yesterday only and to the extreme disappointment i was handed over a defective set. The set failed to do the very basic function of reading the second sim card. I have done all the steps i can like rebooting, factory data reset etc but of no use.
Now the problem is that i cant find any solution from Nokia for my issue. Though it was mentioned on the nokia site that the pre order would have a 10 days return policy but when i contacted the customer care today morning, he told me that there is no return & refund policy. The only thing they can do is to check for the replacement of my phone. But again it has the conditions apply to it. The Nokia team would take good 24 working hours ( means at least 3 working days) just to check if the replacement can happen or not. Yes just to check these people need 3 working days. Huhhhh.. Imagine, i have paid on 20th April, waited for 11 days to get my phone, got a defective product and now the customer care team needs 3 more working days to decide if the replacement can happen or not.
I even gave the customer care executive the option that i can visit the Nokia authorised service centre today itself and if the service centre person finds the problem genuine, he can give me a replacement hand to hand. But the customer care executive ( Name- Yash) has his own rules and regulations for the replacement of a defective set.
This is disgusting and frustrating as well. I want my money back and i would never ever recommend anyone to buy Nokia again. It is much better to buy a Chinese phone of Rs 5000 which cant have this sim card issues.
Need your intervention and support at the earliest to get my money back.
This is really disappointing service from a brand like Nokia. I pre ordered the Nokia 7 plus the day the sale got opened i.e. on 20th April 2018 for Rs 26000. I got the phone delivered yesterday only and to the extreme disappointment i was handed over a defective set. The set failed to do the very basic function of reading the second sim card. I have done all the steps i can like rebooting, factory data reset etc but of no use.
Now the problem is that i cant find any solution from Nokia for my issue. Though it was mentioned on the nokia site that the pre order would have a 10 days return policy but when i contacted the customer care today morning, he told me that there is no return & refund policy. The only thing they can do is to check for the replacement of my phone. But again it has the conditions apply to it. The Nokia team would take good 24 working hours ( means at least 3 working days) just to check if the replacement can happen or not. Yes just to check these people need 3 working days. Huhhhh.. Imagine, i have paid on 20th April, waited for 11 days to get my phone, got a defective product and now the customer care team needs 3 more working days to decide if the replacement can happen or not.
I even gave the customer care executive the option that i can visit the Nokia authorised service centre today itself and if the service centre person finds the problem genuine, he can give me a replacement hand to hand. But the customer care executive ( Name- Yash) has his own rules and regulations for the replacement of a defective set.
This is disgusting and frustrating as well. I want my money back and i would never ever recommend anyone to buy Nokia again. It is much better to buy a Chinese phone of Rs 5000 which cant have this sim card issues.
Need your intervention and support at the earliest to get my money back.
1
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Comments
Hi, I have the same issue. Just got the Nokia 7 plus delivered today and faced same issue. @Nokia or HMD what is the problem here. Can you check and confirm at earliest. This is really very bad customer experience.
The Phone has come with the 8.1.0 version. Do we initiate RETURN ?
So, after 3 days of hardwork and multiple repeated calls to customer care, i have finally succeeded in getting my defective set picked up. Will have to wait for 3-4 more days to get the new set. Hope the new set works
Hi, I have the Nokia 7 plus and Sim2 not working. Requested Refund and they said that I need to visit the near by service center for Software update. This was a gift to my GF and has turned to be a worst experience for me. Secondly the service center does not have the latest software update :-( ....
Now what I should do..?? I have been calling these guys repeatedly and till now no update of replacement or refund....Nokia its a way to GO
It seems they don't care about reviews...
Nokia always work to deliver quality handsets and they never disappoint their fans as such !
Still facing the issues, then explain your know-how and nokia will surely help you...
best wishes,
First I purchased the Nokia 7.1 from Amazon.in and received the device with Nokia seal opened. So I returned the product within one day with just one call to Amazon. Then I purchased from Nokia.com to get genuine product which ended up with defective one.
Nokia: Welcome to Nokia Chat Support, my name is Rohit. For better assistance may I know your Contact number, city and state?
123456789
Bengaluru
Rohit: Thank you for providing the information. How may I assist you?
I'm having sim card slot 2 not working issue on my new Nokia 7.1. I have already requested for the replacement with all the information.
Rohit: Ajin, as I am able to understand you want to know about return status of your Nokia 7.1. I completely understand your query and surely help you.
In nokia.com now the status is return approved
So when can I expect the replacement
Rohit: Ajin, I would like to inform you that we have approved your return request from our side, so we would request you to wait for some time your device will be pick up from you soon.
How will I know the date and time?
And on time of pick up, Will I get the new device?
Rohit: Kindly wait for this, our relevant department will contact you regarding pickup.
And on time of pick up, Will I get the new device?
Rohit: No, first your current device will send to our ware house and there after your new device will deliver to you.
Good job man. Nokia is very good example for other online stores. Amazon and Flipkart should learn from Nokia. Thank you very much. I will make sure none of my friends will never even think about buying a Nokia mobile phone. At least not from Nokia.com
Rohit: I really apologize for the inconvenience caused to you. Is there anything else I may assist you with?
If you can please forward my feedback to higher officials.
Rohit: I am taking this as your precious feedback for us and forwarding this to our relevant department they may work on it and try to make it available as soon as possible. Is there anything else I may assist you with?
No, Thanks