The Nokia 3.1 Plus update error: How it happened and how we’re fixing it
Hi Nokia 3.1 Plus users
Some of you were affected by an unforeseen error in a recent software update. We’re here to help you get things back on track.
Here’s what happened
While rolling out the Android 10 update for Nokia 3.1 Plus devices, we were made aware of a software error. We immediately stopped the software rollout to investigate.
We discovered that affected devices will work as normal, but they are not able to receive over-the-air software updates as normal. Because keeping your device secure and up to date is important to us, we have built an over-the-air update with the specific purpose of resolving this error.
Am I affected?
You can determine if your device was affected by checking the software version.
Head to “Settings”, then “About phone” and scroll down to check the build number. The following builds are affected by the error:
If your Nokia 3.1 Plus build number matches one of the above, your device has been affected. We are planning to fix the vast majority of users’ devices using the over-the-air fix. In those cases, you won’t need to do much at all. Nevertheless, if your device has been affected, please read on so that you know what to expect.
We apologize to all customers impacted and we want you to know that we are here to help get this resolved.
The solution: Resolving the problem with a software update
We are currently rolling out an OTA (over-the-air) update that will resolve the issue. Here is how you can make sure you get the update and what you can expect to happen afterwards.
1. Connect your Nokia 3.1 Plus to the internet. WiFi is preferable.
2. Your device will receive and install the update automatically.
3. Your device will restart itself as part of the installation.
4. When you next use your device, you are likely to see a notification about a failed update. However, on this occasion, that means the update was successful!
5. You do not need to press the “Try again” button.
6. The error notification may keep coming through while we our rolling out the fix to other devices. After the fix rollout period, these notifications will stop.
The build number in Settings > About phone will not change after the installation, but this is normal.
That’s it – the bug will now have been resolved and your device will continue to receive updates as normal.
Don’t worry if you miss the OTA update
As long as you connect your Nokia 3.1 Plus to the internet, your device should automatically receive the update. We will have to stop the OTA rollout eventually, but if you miss it, don’t worry. We’ll follow up with further instructions on how to resolve this issue in case you miss out on the OTA update.
At least after months ,now came to shout out one important and urgent issue that's going on since May 2020.
But I sincerely suggesting to take proper measurements for all devices as your team is not in part of Beta testing of Android builds and please be Quick while shouting out these critical cases so that users may even take care of their device.2
So, What is different from 3.15k1
So this is the update guys. I didn't try. I'll inform if any issues still persist.3
So as she said....this is what happened. And as she said, I didn't tap on try again. There's a notification "couldn't install updates, tap to learn more" thing which takes you to check for updates page. It's a mere 19.7kb update, but this small fix took 6months for them, great job. They must have tried many permutations and combinations to roll out.
1.I can still see that efuse blow success banner during reboot.
2. No 3rd party app notifications still...I checked all of them...
3. I don't know why but phone is lagging. I mean, I can say that the device is not like before when you surf around. It's okay for me.
4. Ghost touch issue is not much like before. It's there, but not so much.
5.The phone screen is blinking. It turns black and turns on again.
That must be a frame rate issue- and also may be the reason why I felt a lag.
About battery consumption and charging details I'll tell later.
The OTA update build V3.15M but The build no. Is same. Mine didn't change from 3_15H_SP01. This also she said. She said to assume that the V3.15M is installed...I don't know why, but okay till the next update rolls out.
I'm not sure about future updates. They must be releasing a new one. She gave assurance that we'll recieve. But yeah, patience required.
@HMDLaura Please look into the matter of 3rd party notifications and that screen blinking issue. The device didn't have that blinking issue till that update. I gave the device to my mom and she's gonna go crazy with such issue.6
The update has just arrived in my device and I have also installed it.But after installing, when I go to the software update section then there is an update file still there and again restarting it then again comes to check the update file is still there ...
Now Can anyone tell me is my device has been updated or not?1
I think that is not major update, it's only minor update to fix the problem with OTA update. It's already installed, just ignore the error message, maybe you'll get next update next week or next month.
My phone already on 3.15K, so I will not get this update.1
the banner: "efuse blow success" also appear on my Redmi 9 after last update, maybe it's the problem with MTK processor. It's OK, as long as my phone still works perfectly.1
Please solve the error of Nokia 8.1 indian units too. September 2020 with V4.31A is not receiving latest update. Please solve the issue0
Try again Nahi dabana tha....😂
Bolney ke baad **** aise kiye toh kaisa sardarji...still, let's see what happens to those devices which have done that try again thing multiple times...
Let's just wait until an update is released. This update came over the air, so it seems this fixed the OTA problem for now...ab bas install hogaya samjo boli une... kya haiki dam dam lagarey ye loga🥴🥴
She said she'll respond again with new thread, so let's jz wait...0
That star thing was "****"...offensive mat samjo bhai🥴0
Arey fir star Aara kayku🤦🏻♂️...0
Nah bro...it's just a normal security patch...not an MR update...you'll get it soon. Strong WiFi or net reqd.0
Bro update aur restart honeh keh baad meh socha check karoo..toh woh khudi restart hogaya firr seh...toh bro meri kya galti hai ismeh....abb waise b isseh hoga kush nhi...hmd laura neh kha hai...yeh update whi rahegha jab tak sabi device parr roll out nhi ho jata...firr yeh khudi chala jaye gha...0
Which region have you got update?0
Lol patience dude...you may get it soon. Mine is Hyderabad India0
I have not yet received the update.1
Im at mumbai india but not received update0
In fact my las update shows security patch 2020-050
To everyone here you need to take you phone in to Nokia for a downgrade or attempt doing it yourself I have left instructions down below0
Follow these instructions0
No need ... Updates are coming now in nokia 3.1 plus .....so sorry😂😂0
no updates come yet bro...0
Are you on 3_15k or 3_15h0
This device is such a disaster. With every update it's getting from bad to super bad. I've just ordered the pixel 4a. Goodbye Nokia !1
May be you missed the update.
As HmD Laura said....people who missed the update will be getting information about what to do next. So You need to wait for her next reply. Many people like you missed the update I think. All you have to do is make sure you visit this thread regularly for her next reply. Or she will make a new thread for users who have missed the update. Don't worry.
Sry wrong tag down there1
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