[Merged] Mobile Cellular Network issues after Android 11 upgrade in Nokia 2.4
After an upgrade to Android 11 on my Nokia 2.4 in India, the cellular network reception has been very weak. The network either fails to show, or does not allow you to make calls, use mobile data or send SMS messages even when the network being show up. Calling / messages with 4G / VoLTE does not work. However, it works under VoWifi. Factory reset does not seem to fix the issue.
Can anyone confirm if you have faced a similar issue after an upgrade ? Is there a workaround for the issue.
Comments
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I did not received an update for my Nokia 2.4, but some of N2.4 has the same issue as you mentioned above.
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I am facing the same issue after updating to android 11 . Please help!
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Been facing calling issues in Nokia 2.4 3GB version in India after Android 11 update, Kindly Assist. It was better in the Android 10 version.
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I too face same issues.
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Hi,
What kind of issues are you facing?
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The phone does not connect to Airtel. Cannot make or receive calls. Cannot send and receive messages. No 4G internet connection.
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I assume you must have already tried restarting your phone many times now and even that might have not fixed the issue. So, try to do a factory reset once as this is a major software update. It may fix the bug.
Take all the backup and do a factory reset. I hope this will fix it.
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Doing a factory reset has not been able to fix the issue in my case.
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Then all we can do is wait for HMD to notice this and fix it via an update.
In my case, I am using a Jio sim and I am not facing any network-related issue. I hope HMD fixes it soon.
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I am facing the same issue with Airtel number and factory reset did not resolve the issue. I can not even make calls without wifi?
kartik, were you able to make calls without internet? Can't we make calls without internet?
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it does not fix it!
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I am facing the same issue after updating to android 11 . Please help!
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Not working with Jio either
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Yes, I am able to make calls without any issues. I just turned off mobile data and wifi and made a call. It is working for me. I am using Jio.
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Nokia2.4 dndroid 11, no sim service. Please help me.
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Yes same issue! Someone please assist on this
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I have the same issue. I am unable to process any online payments it's very frustrating
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OK, so, I just removed my Jio SIM and inserted an Airtel SIM in my 2.4 and it works fine for me. I get network and I am also able to make and receive calls even with wifi and mobile data off.
This is weird as some are affected and some are not. Can you guys go to Settings > System > Reset Options > Reset WiFi, Mobile and Bluetooth. See if resetting these settings is able to fix the issue.
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Resetting the network does not work either.
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Resetting it did not work for me too! Kartik can I have your email here?
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You can send me a direct message on the community itself. 🙂
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Hi, can you guys see if the IMEI number is still there and intact? It is probably a broken modem config if the phone just fails to connect to the network for no reason.
You can check IMEI number by dialing - *#06#
Please match the displayed IMEI numbers on your phone's box or your proof of purchase and see if they match.
One more question.. Are other SIM cards working? What happens if you set the network to 2G/3G? Does it work?
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Yes, the IMEI numbers are still there ; they are equal to the ones mentioned in the box.
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IMEI numbers still same and there is no network while switching to 2G and 3G as well.
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Nokia 2.4 was a newly released phone. It needed more testing. I don't know why was HMD in a hurry to release half baked A11 upgrade to this phone, whereas phones like Nokia 5.3 released a year back still don't get timely security updates nor OS upgrades.
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I see. Then I think the only way to get this issue in the eyes of hmd is to contact them via their chat support. I believe if they'll receive enough complaints, they may find time to investigate it and offer a solution via Nokia care center or an OTA update.
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Yes I will be going to a service center tomorrow, let's see if they can assist further. I've sent my concern to chat support as well
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My parents has purchased nokia 2.4 last months. with recent updates whatsapp video call is not happening on the device. When video call starts it only shows "connecting". Same happens for the audio call.
It has jio 4G network. Youtube works fine on it. They haven't tried other video calling apps though. But WhatsApp works with wifi.
Solution tried: uninstalled whatsapp, restarted phone, cleared app data, forced stop app and restart again but nothing helped. It has all access permission required to make video call. Still facing issue and can't see their face!
Whats app video call is the only easy way to connect with my parents in this situation. Please help.
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I did not do anything.
However, my phone now connects some times to Airtel.
Usually in the evening or so.
When it is connected, 4G internet is very slow.
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Yes, my phone connects to 4G very rarely after the update, and to VoLTE even fewer times. The connection is not stable. Despite that, I am not able to use the internet or make calls over 4G.
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