FAQ - Android 11 update: Approved markets and Waves

You mention “Waves” - What does this mean?

“Waves” is the term we use to denote when each OTA (over-the-air) is first enabled. We typically have 2 Waves, which are usually a couple of weeks apart (although this isn’t a hard and fast rule).

On occasion, we may receive approvals between Wave 1 and Wave 2, and then we’ll release them to you asap.

What’s the difference between Wave 1 and Wave 2?

There’s no change in the delivery method or rollout timelines. It’s just about where the builds can, or cannot, be received. In short:

Wave 1 list shows markets where approval has been given; Wave 2 are markets where approval has not yet been given.

What happens when each Wave is enabled?

Within each Wave, the OTA (over-the-air) rollout is ongoing but is staggered over several days (normally 5 days) to ensure a smooth consumer experience.

So although your market may be shown in the respective Wave, it doesn’t always hold true that you’ll get it at the same time as someone else in the same country or market - it may take up to 5 days to reach everyone.

Why is my region or operator missing from the approved Wave list?

We can only release the software to your market once each region/network operator has approved the build, and the time taken for these approvals can vary considerably between regions and network operators.

My region/country/network operator is shown in the approved list, but I’ve still not received the build after more than 5 days of release. Why is this?

You may already have the build in the background awaiting your action (try pulling down the Notifications from the top?). Please go into Settings and check for updates. If it’s there, all you need to do is to reboot your device to complete the installation.

In all cases, we highly recommend you connect to Wi-Fi to download the Android 11 upgrade - builds can be large and if you use cellular, you may be charged by your network provider.

My operator is listed as not yet able to receive the upgrade - why is this?

There may be a number of reasons, for example, a specific requirement has not yet been received or integrated. I’m afraid we cannot share specific details on this

In the list of markets that have not yet received the upgrade, when will they receive it?

We cannot share specific details as timelines are different per market. We recommend you regularly check your device for the update or keep an eye on your local Nokia phones communications.

But rest assured, we’re all working at full speed to get you up to Android 11 asap!