[MERGED] Emergency Callback Mode

I can confirm that you are not alone in facing this issue, I too updated my phone (Nokia 2.4) within the last two hours and are now facing the exact same problem. At one point the issue resolved itself (I have no idea how) but when I restarted the phone it resurfaced. I've tried fixing the issue by emptying the cache and storage of the "phone service" application and then restarting the phone but even that didn't help.

I'm not sure if it is possible to revert to the previous security update version but that would be my suggested course of action until HMD can issue a fixed update. Contacting support and informing them about the issue will probably speed up the process.

Same issue. I tried:

• Soft reset (hold power and vol up for 10 seconds).
• Hard Reset to factory defaults.
• Reset w/o sim card.

The phone is stuck there, if i restart it, get the Wireless up but wont be able to get mobile data. Please help.

Friends please post immediately if you get any solution

i also informed it to the customer support.they said the same thing as they said to you

Calling is not working. After update

Hi,

On 25th February I received a security update and took it. After successesfull installation and restart the phone goes in Emergency Callback Mode (initially for 5 minutes and then for infinity). Now It has lost its phone service and data service.

On tapping the notification "emergency callback mode" an option pops up- do you want to exit the emergency callback mode> on tapping yes the phone shows exiting emergency callback and starts rolling..... But nothing happens in the end.

However the data service restores itself after several restarts but calling facility has never come back...

I've done even a "factory data reset" after several restarts. Nothing helped. Then I went to the service centre but they could not help me. I asked them to restore the previous version of android but they replied that this will make my phone dead.

Contacted customer care numbers and written to nokia chat service.

Now I will write to nokia email support i.e. [email protected]

Friends, please update on the matter if you find anything useful solution.

build number is 00WW_2_280_SP01

Emergency Callback Solution

I found solution - for my phone at least.

I removed the SIM Card Lock on both SIM's in the phone, restart it and on reboot the Emergency Callback is GONE....... the phone was connected to Internet with WiFi OFF!

Then I add the SIM Card Lock again to SIM2 only; reboot; and Emergency Callback was there again.

So, temporary bad news for our security conscious users.

Removing SIM lock works for me too.

The setting you need to set to OFF is:

Settings->Security->SIM card Lock->Lock SIM card

Then reboot and the "Emergency Callback Mode" issue has gone away.

I should note that if you set the SIM Card Lock back to ON the issue re-appears, but only after you reboot while that setting is set to ON.

For the security conscious you can set it OFF then reboot then set it ON. This will be a bit annoying each time I need to reboot but if I reboot once a week and nokia get a fix in say 4 weeks then should not be too bad.

I have also reported this workaround to the Nokia online chat . Hopefully that will help others who contact Nokia support and they said they would tell the developers too... so that should help them find the bug in the code and issue a proper fix.

I sent Nokia support the link to this thread so I am not trying to claim credit for LekaPraat's great work!

Many thanks LekaPraat!

Regards

s0l0

Workaround found in this thread https://community.phones.nokia.com/discussion/comment/202838

Short version of workaround...

Set:

Settings->Security->SIM card Lock->Lock SIM card

to OFF

Then reboot phone.

Friend you can insult me saying dummy or whatever you want. But be assured that the first thing I did to resolve emergency callback mode was removing sim lock. With this I am able to use internet service but Call facility is totally gone. See my comment- I asked you to explain only if you can make calls from your phone. If I'm the only one who can't make calls even after SIM lock trick it's really bad news for me...

Do you have SIM PIN (SIM lock) activated???

Same thing happened to me yesterday. I updated my Nokia to the last security update and I lost data connection. My phone calls are not affected, only data is off. The message said : "emergency callback mode" (No data connection until ...) I called Nokia support they suggested to wait for a Nokia formal solution, after I tried a soft reset that didn't work. I temporarily solved my problem by removing my SIM card and placing it to another phone. Then I turned on BLUETOOTH TETHER. And it works (until it it's fixed by official update that is). WiFi doesn't work so only BLUETOOTH allows me to use the internet. That's all , I hope I helped. If someone has new info please share...