[MERGED] Emergency Callback Mode

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Comments

  • Hey,for me also the problem came back after an hour of performing that trick. But after rebooting again it's been around 30hrs working fine.

  • @HolyMan every time I initiate a service request to the Nokia customer care executive, they ask me for informations like IMEI number, my location, my email address, Nokia phones build number etc. No solution has yet come.

    The trick working for @Rti@rtistkrishna and some other friends will not work for everyone. Actually it depends on the network service provider. And the trick also compromises the use of of voice over LTE service.

    I request everyone to write on Nokia social media sites and [email protected]

  • It happen the same to me, solution, take the Sim card out and put it back, problem solved,

  • @Ayuda if your problem is solved by just removing and inserting the sim card you are the luckiest one... some of us are getting temoporary calling and data facility and some of us are just getting data facility with some tricks...

  • Hello Nokia people!

    I have the same problem with my Nokia 2.4 (model TA-1270).

    :(

  • A solution is available, I guess. I created a user profile here just to ensure you guys don't tear your hair out 😉.

    1. The earlier observation that it was because of having a locked SIM is very likely correct. I refuse to forego that protection (my bank account is linked to a SIM card therein and cloning is rampant in my country, for unprotected cards). So that simply wasn't an option for me.

    2. I booted into safe mode and found that the issue did not come up. (Safe mode only loads the android OS without extras and your installations running.) All seems to run well. Thus, nothing with the basic telephony system was wrong or the the culprit: GOOD NEWS!

    3. Booting back into normal mode, the issue started again (as I expected).

    4. A key effect of the problem is that any attempt to apply the airplane mode triggers that "emergency" message with a concurrent inability to actually get the airplane mode to take effect.

    5. To solve this

    A) Use the tray pin to eject the SIM tray while the phone is still running.

    B) The rogue scripts that are interfering thus go dormant.

    C) Now, apply the airplane mode. It will work now. I was simultaneously connected to my Bluetooth headset (and listening to music) when I did this, so I don't know if this is also exactly needed to effect this "cure" (though I don't think so).

    D) With the airplane mode active, reinsert the SIM tray. Wait for a while (I left it for about 3 minutes).

    E) Remove the airplane mode and see if the signals would be restored without the "emergency" error.

    I tested, severally, putting on the SIM data mode, reapplying and removing the airplane mode. No issues.

    I suspect that the sequence described above may need to be repeated whenever one reboots (which, since done —by me anyways— just about once weekly, is bearable).

  • Mr Ghosh
    Mr Ghosh ✭✭

    @ikenna mbonu will try it...

  • Hi these tricks not working with jio India. For this issue you can use jio call app from Play Store. I am using now it's working for incoming and outgoing call.

  • Mr Ghosh
    Mr Ghosh ✭✭

    I installed jio call app but did not work for me @Kiran Rodrigues

    Another good news for all of my friends...

    Nokia care called me today (01-03-2022, 01.32 pm, Indian Standard Time) and assured the problem will be resolved within 7 days. They have already stopped the said security update and within seven days a new problem free update will be issued, as told by the representative.

  • Mr Ghosh
    Mr Ghosh ✭✭

    I thought It might be a good news for all Nokia 2.4 users who are facing Emergency Callback Mode problem, so I'm sharing the following:

    Nokia care called me today (01-03-2022, 01.32 pm, Indian Standard Time) and assured the problem will be resolved within 7 days. They have already stopped the said security update and within seven days a new problem free update will be issued, as told by the representative.

  • Mr Ghosh
    Mr Ghosh ✭✭

    I thought It might be a good news for all Nokia 2.4 users who are facing Emergency Callback Mode problem, so I'm sharing the following:

    Nokia care called me today (01-03-2022, 01.32 pm, Indian Standard Time) and assured the problem will be resolved within 7 days. They have already stopped the said security update and within seven days a new problem free update will be issued, as told by the representative.

  • Mr Ghosh
    Mr Ghosh ✭✭

    I thought It might be a good news for all Nokia 2.4 users who are facing Emergency Callback Mode problem, so I'm sharing the following:

    Nokia care called me today (01-03-2022, 01.32 pm, Indian Standard Time) and assured the problem will be resolved within 7 days. They have already stopped the said security update and within seven days a new problem free update will be issued, as told by the representative.

  • Mr Ghosh
    Mr Ghosh ✭✭

    I thought It might be a good news for all Nokia 2.4 users who are facing Emergency Callback Mode problem, so I'm sharing the following:

    Nokia care called me today (01-03-2022, 01.32 pm, Indian Standard Time) and assured the problem will be resolved within 7 days. They have already stopped the said security update and within seven days a new problem free update will be issued, as told by the representative.

  • nashon o
    nashon o ✭✭

    Mr. Gosh..

    Should we just wait after seven days the phone will be restored to normalcy status again.

  • kpixoos
    kpixoos ✭✭

    Hope this really happens as this was definitely caused by the update that they provided which sure enough a patch would be the only sure way to solve the problem

  • kpixoos
    kpixoos ✭✭

    already did, I just got the a runaround saying that I should contact Global Nokia Support for a warranty claim, I got someone who clearly does not know what to do

  • kpixoos
    kpixoos ✭✭

    HI Ikenna, I tried your workround and it thus seem to work but my main issue is the ability of the device to use Voice Over WIFI and Voice Over LTE has never gone back, I need this features as I'm on a area were Reception is not great, routing network to WIFI works for me fine before the horrible update.

    Hope you can tinker around a find a workaround that will make this feature to work again until the patch is release (Hopefully they do provide a Patch)

  • And here I thought I was alone ,this has just happened to me today right now as I speak I cannot access anything on my phone ,keeps taking about call back mode ,Nokia 2.4

  • Mr Ghosh
    Mr Ghosh ✭✭

    @nashon o the representative told me that Nokia will provide a bug free update within 7days period. Which means we have to update our phone with that update release.

  • Mr Ghosh
    Mr Ghosh ✭✭

    @Reginald Reinier Ramos you are right. They've a lot of either naive people or irresponsible people as customer care executives. Most of them don't know what to do and give generic solutions without understanding the problem. Two of them asked me to visit the service centre again (which is 15 KM away from my house 🏠) so that they can talk to the service centre representative through my phone. Just imagine!

  • Exiting callback emergency made

  • Mr Ghosh
    Mr Ghosh ✭✭
    edited March 1

    @raja bhaiya01 right. But it never exits..😄😄😄😄😄

    And doesn't let us make a call 😟😟😟😟

  • Greetings.

    my phone(Nokia 2.4) still stuck on Emergency callback mode and cannot access the internet.I seek for assistance on the same

  • @Mr Ghosh did they informed through email?

  • For me also, i switched ON the sim lock and switched it OFF after sometime and restarted the device.

    Till now I can able to use both internet and calls,but i cannot able to use voLTE and voWIFI

  • Am experiencing Nokia 2.4 ,emergency call mode issue

  • Mr Ghosh
    Mr Ghosh ✭✭

    @abecedario@abdur8312 asked the representative to mail the same. Still no response. Doubtful!!

  • Mr Ghosh
    Mr Ghosh ✭✭

    @Ngalawa write at [email protected] again and again and again. Don't stop. Flood Nokia's Twitter page with the complainant. This must reach them hard. Otherwise we don't get solution... It's their fault, not ours. They must solve it.

  • In troubleshooting this as you requested, I carefully reenacted all the steps (without being connected to the Bluetooth this time): I first rebooted to create the problematic situation.

    It all works flawlessly! This time, I repeatedly tested voice over WiFi and over cellular data. Both, which earlier fail to work, worked perfectly after following the steps I outlined above.

    I presently cannot find any problem with my Nokia 2.4 (compared to before the update), except for my need to repeat the steps after every reboot: pull out the SIM; activate airplane mode; put back the SIM; wait say 1-3min; deactivate the airplane mode. Done.

    Therefore, I can only conclude that you did not follow those steps well.