That's "normal" with both Nokia 6.2 and Nokia 7.2 devices. HMD Global guys just wouldn't care less.
So another breach of agreement against Google's Android One program.
HMD Global really seems to ignore these old-ish phones totally but keeps on pumping out new models. Two colleagues bought/ordered XR20's a while back.
Wonder how updates will be handled on those?
I think Security updates shows in red after 3 months. I have it as well.
Ok, so move on. Bye
At least your camera works, right?
Yes, no issues there, both cameras work.
And the phone as such works quite OK for me as daily driver except the battery drainage when using with dual SIM.
Same bro my unit also iam India
Well thank you, I'll do as I please.
Any progress about front camera?
No progress for any bug-topic. And to be honest, I don't think they are going to fix anything. The support will end in September and until then, they can just say and do nothing - like the way they made it last year.
Draining battery, disabled NFC, camera issues... Nokia/HMD, you've killed yourself with this update.
Still havn't even received the update. Still on android 10 december 2021. I think eventually the phone will be replaced sooner than the update will come.
My Nokia 7.2 got the update to Android 11 five weeks ago and is working pretty terrible since.
I've tried the support chat by they didn't want to give me any answer beyond acknowledging that there are problems.
Here's an incomplete list of my current problems:
1) switching between apps and loading some apps is super slow.
2) the front camera doesn't exist to the system anymore
3) the rear cameras are switched around. so for example, I can now digitally zoom in the 8MP wideangle camera but not in the 48MP standard focal length camera, which is stupid
4) After each restart of the phone, Bluetooth connections get slower and slower to connect, until the phone is restarted again.
5) Even if I have bluetooth headphones connected, the phone sometimes keeps playing music via speakers.
6) There is something wrong with the SD card driver. Spotify lists 3 different SD cards, two of which are obviously mount points on the internal storage. The camera and gallery app are getting confused as well, the camera seems to "forget" what storage to use for pictures all the time and I now have all picture-folders twice in the gallery, one from the SD card, one from the internal storage. I've had one day where the phone simply refused to take photos, probably because it couldn't save them.
7) The cell connections seems to be less reliable. I sometimes can't open any website or load content in apps even though my reception seems fine, and audio quality in calls is pretty bad
8) unrelated to everything else, the OS is currently stuck on the Android Security patch from December 2021. We are now in March '22
So it seems that there is an issue with memory management, buggy drivers for cameras, bluetooth, the sd card slot, and probably the modem as well.
There is no nice way of saying this:
Did Nokia/HMD Global do ANY testing of the update before they rolled this out? How could you miss that almost every hardware driver has major issues?
I would like to wait for the promised update to fix these issues but since the support doesn't know how long that might take, and due to the large amount of problems to fix, I'm not very optimistic.
This is a very frustrating situation and in violation of the Android One standard as well.
It would be nice to get at least some statement from the manufacturer about the situation. Will there be a bugfix? When will it arrive and what problems is it going to address?
Hello HMD, hello Nokia,
It's incredible what you're doing right now. You sold your come back well. Your mobile phones with Microsoft OS were good devices. Your Android One devices, great idea and basically solid. And what about today? You are making the mistake that many have made before you. I make promises you don't keep. That is based on trust and you have failed in that.
From the media as a model update strategy to total disappointment. Your devices are hardware tech behind most major manufacturers, which is ok too. The software should then stand out particularly positively here. But now nothing fits here anymore. The Android 11 update is the worst I've ever seen. My Nokia 6.2, with which I was basically quite happy, even if it had really stupid bugs. And now with Android 11 it's just barely usable normally. I factory reset it and hoped that would get it working fine again, but it's still just stuttery and apps crash when switching back and forth. Black screens and unresponsive interface.
Dear Nokia team, dear HMD team... please take a look... do you really think that with your service you will get customers to buy another device from you? I really had a lot of devices from you. I have had a total of 4 smartphones. And of course lots of cell phones.
Security Updates.... Where are your Promised Updates?
Take a look at the calendar, it's March and it's the last update from December 2021!!! Google Play Security is from August 2021!!!!
Your smartphones should be suitable for enterprise use? No... absolutely not.
And will you move the end of life process further back for this? After the experience with you, I believe that you have rather preferred it.
The interface stutters and stops and apps keep crashing. It hangs, becomes heavy for a short time and is slow to use.
Act and do something!!!
The 7.2 WAS the best mobile device i had so far. Everything smooth, working and hey, it's named Nokia - my start in cellphones (3330, best thing ever!)
I was willing to use the phone to the very end as first device and promote it to backup and/or media device. And switch over to the next Nokia, as I was really happy with the 7.2T. This would have happened in October/November. But all I can say now, I'm very sure to never buy a Nokia device again. Never. Never. Never.
Not because it's a bad device. No, just caused by the habbit of non-communication, non-willing support (except of "do a factory reset and send it in to repair" - even it's known that those bugs are not going to be fixed after this).
Nokia postponed the update of A11 to nearly 1 year later, without telling that or why they are going to postpone it. Now, one year later after the first official date of the update, we are caged with a non-functional device, outdated OS and Nokia is not giving a single f to tell the customers what is going to happen.
This fact should be publicated to some IT-news-sites.
Nokia had a good start to Android based devices (heard good things about the tablet, also) - but in the end they will fall just like BQ, or maybe HTC.
Nokia has shot themselves in the feet (yes, both of them!!). My 7.2 destined for the scrap heap and Nokia is removed from the shopping list.
Obviously something went wrong, no denying that. What is mystifying is that HMD is not explaining why the update to 11 went smoothly for some and badly for others. From the get go it's pretty evident there were issues with preparing the upgrade since it was delayed for so long.
That being said my 7.2 is running 11 without any issues whereas yours is so messed up. I'm confident that they will eventually get this fixed but until then I take it that we'll all be on December Security patch until they figure it out.
As a comparison my X20 already received the upgrade to 12 and is on Feb 2022 Security patch. There has to be a problem with different variants for the 7.2 causing the issues, just tell us that and let us know what's being done to fix it.
I am in Belgium and at the beginning of February 2022 I received the notification that Android 11 was available. However, after looking at the horror stories on here, I decided to not upgrade. After a few weeks, the system update notification disappeared and now when I check for system updates it says that my system is up to date (Android 10 and security update December 2021).
Have Nokia removed the Android 11 update, so that they can work on a more stable version, or was the update only available for a limited period (meaning I will no longer have the option to upgrade to Android 11)?
They stopped the rollout (in fact, the second time).
Maybe they knew by this time that they messed up A11 and tried to reduce complaints
If and/or when the update will be continued... Well maybe the janitor can answer.
No any further update as well as security pathes rolled out after December 2021. Shame for HMD Global with Android One program.
Thanks. That is good to know. Hopefully, it will be third time lucky for the rollout
There seems to be many who don't have a life, on these bloggs daily, only to denigrate the good name of Nokia. They were here a year ago complaining the update was slow to arrive threatening never to buy Nokia, Now that it has arrived, obviously rushed, the professionally whingers are still at it now making long caustic remarks with GLEE, eloquently predicting Nokia will lose all its clientele. I suspect they are paid by a competitor.
It's not about good name of Nokia but a poor (literally) name of HMD. I mean really, what does it even stand for, anyone knows? Nokia at least sounds cute.
That would be awesome if all of people complaining here were from competition. It would mean there's nothing to complain about. But unfortunately there's a lot to complain about. As it stands now, I can't use my phone for video calls with family because front camera doesn't work. Also, it often happens that while switching between open apps everything freezes or the launcher simply crashes. If I was part of some beta tester program it would be fine. But this is second official software update like this, after a year of waiting. All of it on the top of HMD's promise of regular updates which was for many one of important reasons to buy this phone in a first place.
If you suggest that we're overreacting then I guess you must be paid by HMD 😉
Btw, why did you put GLEE all in capitals? Sorry, just couldn't help wondering
No - Nokia / HMD has trashed their own "good name", by releasing faulty updates which break core functionality, by not honouring their promises for regular, timely upgrades and security patches over the guaranteed 3-year life of the device, and by not providing any comment as to what is going on.
I suspect the vast majority of commentators here are once-happy Nokia / HMD customers, many of whom have upgraded from earlier Nokia / HMD Android phones (like myself), but who are unlikely to ever buy another one.
(I do wonder whether commentators like desalle are paid by Nokia / HMD though.)
Well there are a few comments posted here that are quite repetitive and don't help anyone. It's the me me me syndrome, these people don't want to hear that my 7.2 is working fine on 11 and don't take kindly to being asked to take part in creating a database of users both suffering from issues and those that aren't to try determine a link or cause.
That being said the overall participation in this forum is so infinisimately small that it really doesn't mean anything in reality. Wait for the update or keep contacting Nokia help and yes it's a shame that they can't just drop us a line to let us know what's going on.
If people were being paid to post positive comments here they sure aren't making any money!!
That's great your phone works without issues.
I guess forum is here so that people can ask for help if cuatomer support doesn't provide it, or to exchange information or to confirm issues or to dismiss issues that are not there. Of course it matters when there are many repetitive complaints. Just as much as when there's very few positive posts. Basically, it speaks the same of the company.
As for me me me syndrom, didn't you just complain that no one notices that YOUR 7.2 with android 11 works fine? As for database, if you want it just do it. What's the problem?
No one gets paid for posting here for sure. Clearly, not even HMD employees.
Hey HMD Global, If you are not going to fix the bugs of Android 11 and you do not want to publish the bug-free version, at least say this, so that we can go back to Android 10، we can at least use the selfie camera!
This is the last time I trusted Nokia, I will never come to you again and I will not offer it to anyone.
This seems to to be the only forum I ever joined or read where some cry-baby smashes 'Disagree' button when any user says their device works OK for them.
What is there to disagree at?? If the device works in satisfactory manners for me but not for someone else (cry-baby) that's an personal opinion based on expectations, usage and needs.
Another point: A forum is NOT only a place to complain and report errors unless that's clearly stated, it's even a place to share experiences, both positive and negative so both of these categories can make their voices heard. This thread for example is about release of A11, not a error report thread as such, meaning that both sides should be able to speak without pointless and childish accusations.
@Jim-Boy You're very right. Unless somebody comes over and tries to argue that the problem which people are facing does not exist because his (this person's) phone is working fine, there's always a good space for both sides of the story. At least helps in knowing that thankfully not everybody is facing such an issue :)
I don't quite understand the use of disagree button. I'd only use it where I need to "strongly disagree" along with a valid argument in response, and not just use the disagree button and run away. Maybe it is high time that the forum removes it or else at least hide the disagree counter, just like YouTube finally removed the dislikes counter. I have stopped caring about it though. If somebody wants to press it on me, let them be happy doing that 😂
@singhnsk Thank you for making me realize how to respond to someone's post without quoting it! I really forgot that there can be such simple way 🙏
Why removing "disagree"? If anyone can express their opinion then why removing the only quick negative reaction? I think it's actually quite neutral compering to "dislike".
How about "agree" then? The very first post in this thread announcing release of Android 11 has loads of "disagree" but also one "agree", all of them hardly applicable. I mean there are many bad uses for everything.
Btw, "disagree" under your post is from me 😉
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