Android 11 on Nokia 7.2

Uhhh... I might have done something stupid...

I took out my 7.2 from it's loooong hibernation, did a full reset, upgraded to "A11", installed all available updates that were available, did another full factory reset to ensure that all traces of A10 were erased (Overkill? Yes I know!) and re-installed the phone without restoring my old profile data...

Swapped launcher and everything seemed to work quite OK including camera.

But what the ****??!!

Security updates are still on Dec -21 level and Play Services are Aug -21!!

For how long will banking and other financial apps accept and work with these ancient security patches?

Yeahh, the banking and security apps are my concern as well.

In worst case must I re-create all necessary certs on my company phone (not to recommend to anyone to do) if HMD Global doesn't fix this ASAP.

😉 BTW: I don't 'hate' mobile or Nokia but I'm certainly p.i.s.s.e.d. at HMD Global... 😉

Yes exactly, there are guys developing custom roms, like LineageOS or PixelXperience for 7.2 (and 6.2) successfully. Newest version on android with latest security patch in a stable release. That's astonishing, in some cases it's just work of one enthusiast doing whole work. HMD support was saying before that it takes such long time because of regulations for each market they roll out the update but it's really hard to believe.

And yes, lack of communication from HMD is really weird. Haven't seen anything like this, seriously. How do they connect this with their branding slogans "trust it" "Love it" "keep it"? I like the phone itself, for me nothing to complain about it. But how can I keep it like this? And when the system is as buggy as it is now it's hard to love the phone either.

@desalle

Without going totally off topic here:

I think the point there was that if someone makes a comment that they are OK with their device that's just ridiculous to hit "Disagree" to that as it's his opinion based on personal needs, expectations and usage.

Does hitting "Disagree" mean that he's not having that opinion?

I don't have any big issues with my device as far as I can see except the fact that security patches are awfully old. So for me it works for now.

Yes, I'm quite disappointed how HMD Global treats it's customers and devices.

I updated my Nokia 7.2 to Android 11 as soon as it was rolled out and same as everyone else I was facing charging issues and camera problems. The update messed up the device pretty bad. Luckily, Nokia 7.2 isn't my primary phone so it didn't give me many problems. The camera issue was fixed after I uninstalled the camera app updates.

HMD after a few months released a security patch that was pretty small but fixed the charging issues. I was using the Nokia 2.4 as my primary phone and after the February patch it had some VoLTE bug (already fixed with the March update), so, I had to switch to the Nokia 7.2 for a month and the experience was bug-free. The cameras of my Nokia 7.2 work and there is no other problem too. So, yes, not everyone has bugs on their Nokia 7.2 while some are still having a lot of issues. The security patch (December 2021) is old but the phone does work without any issues. Hopefully, they will release another update soon.

Fingers Crossed🤞

@Jocke.Sve I wouldn't discredit the benefits of security patches, but I am of a strong opinion that outside of the enterprise environment, no bank or financial institution would block access to their apps just because the Android security patch level is old. Why? Because there are too many vendors that don't provide regular security updates and then there are too many users who have old devices that are no longer being maintained by the vendor. It is unlikely they'd do that unless there is a situation where a major vulnerability was detected and the devices without a fix are significantly vulnerable against attacks. The last time I saw a major vulnerability was only the Open SSL one (heartbeat) - that affected possibly every internet-connected device at that time.

Yes, it is best to have the latest patches, especially on a device that was advertised as being maintained with monthly patches for 3 years. HMD is breaching its sales commitment which is sadly what we keep experiencing in almost everything - including our stupid Water Purifier from Eureka Forbes. They changed their stance from what the salesperson claimed - and the shameless service guy even shamelessly says that it is okay that a lot of false commitments are made during sales pitch because that's how it is -_-

My 7.2 has lost the selfie camera with the A11 upgrade, and the "zoom / wide-angle" function is also broken. I have just noticed another big problem - Android Auto doesn't work anymore. Has anyone else got this problem as well?

The phone simply won't connect to my car's head unit anymore, but it used to work fine. The head unit says "Connect a compatible phone via USB cable", which is what it says when no phone is connected - and yes, I've tried using several different USB cables, so I've ruled that issue out.

I can just about wait for a fix for the selfie camera and the wide-angle / zoom problem (if fixes are ever issued by Nokia / HMD) - but loss of Android Auto functionality is a deal-breaker for me. I'm off to buy a new phone now - and Nokia is not on my shopping list.

Here is the guide on how to downgrade to A10:

https://forum.xda-developers.com/t/experimental-downgrade-this-phone-back-to-android-10.4360147/

Nokia is good @ upgrading

@singhnsk It's certainly good for owners of unaffected 7.2 that front camera works. But it's almost worse for the HMD's reputation. It seems like they really have no clue what's gong on with system updates for their products. It's a constant mess from the beginning and not only for this device.

I do hope though that HMD will eventually fix selfie camera for affected models. And if they don't I won't just buy a different phone and forget what's happened. There are institutions who can help to remind HMD of their responsibilities, like ECC in Europe.

So I've talked to the chat support a couple of days ago.

They cannot even confirm that Nokia is working on an update at all. They have literally no information to provide, except from telling me that a downgrade back to Android 10 is not possible and offering me to send the phone to repair. What the repair shop could possibly do here, they did not know either.

This is terrible. At best, Nokia has terrible testing, slow development and very bad communication towards customers and internally as well. Or, in worst case, they are not working on any fix to the myriad of issues at all.

That's totally different to the information they gave to me 🤣

Last week they told that they were able to find and fix the issues and the update is going to be released "very soon". We'll see what will happen, I guess.

Did downgrade to Android 10 fix selfie camera on your phone?

This last upgrade Google seems to have locked out any nongoogle contacts accounts. If I want all my contacts to show on any phone apps now, I need to import my larger Outcall database over to Google, where they can watch over my affairs more carefully.

My I ask which software or app did u use.

I read something from HMD where they mentioned that they considered announcing a roll back, but decided against that, fearing more problems.

I found something by or on XDA forums, which claimed their roll back could be done reliably, but I was not going to take their word for it