XR20 Randomly Reboots After Android 12 Update

Volodymyr Kryvenko · May 8

https://community.phones.nokia.com/discussion/comment/204923#Comment_204923

Hey, no I`m on Three

Random1 · May 8

https://community.phones.nokia.com/discussion/comment/204931#Comment_204931

That rules that out then!

Samfichier · May 9

https://community.phones.nokia.com/discussion/comment/204916#Comment_204916

Hi

For now, any reboot... 🤞

Random1 · May 10

The phone has now restarted on me three times in five days. All of these occasions have been whilst the phone is using mobile data and not connected to WiFi. I'm now going to switch off 5G and see how that goes over the next week or so. Wish me luck!

Samfichier · May 10

Good luck 🍀

From the moment I switched off the 5G, no reboot, but today I had a bug, that obliged me to reboot it myself. I don't know if it's relative, or just an Android bug.

Volodymyr Kryvenko · May 12

Hi guys,

Just to confirm - after 4+ days without 5G I had no reboots at all. So I can just hope that some OS update will fix that crap.💩

Samfichier · May 12

https://community.phones.nokia.com/discussion/comment/205036#Comment_205036

I tryed for longer time and just had bug without rebooting by it self.

I'll try to set off 5G and changing some parameters...

And good news ! they just told me that the're working on fixing the bug 👌

I hope it'll be soon 😏

Samfichier · May 13

https://community.phones.nokia.com/discussion/comment/205036#Comment_205036

I reactivated 5G since yesterday, but I was on WiFi on the evening, but since this morning I'm on 5G, and no reboot for now 🤞

Samfichier · May 13

https://community.phones.nokia.com/discussion/comment/205005#Comment_205005

I just had a reboot on 5G with music playing on tws.

I'm doing a try on 5G with Bluetooth off.

But it's clear, no reboots on 4G anyway

Samfichier · May 13

After trying with 5G on and Bluetooth off, I had another reboot.

Than, for now, the only way is to disable 5G.

I hope the update will come soon...

Samfichier · May 15

Hi,

I disabled Bluetooth and enabled 5G, I listened music for 2 hours, and when I back to house, my phone was idle, I was doing nothing on, it was inmy pocket and it rebooted.

Conclusion : Bluetooth and music are not responsible for reboots.

I back to 4G, waiting for the fix ...

taolait · May 22

Disabling 5G helped only for few days...

Samfichier · May 22

https://community.phones.nokia.com/discussion/comment/205209#Comment_205209

For me it's always OK. Perhaps another app or setting 🤔

I had another issue about automatic activation of battery eco mode that was fixed by a factory reset

Xr20p1 · May 29

Is there a time line for the fix ? Or are we stuck with phones that don't work on 5g

Samfichier · May 29

https://community.phones.nokia.com/discussion/comment/205349#Comment_205349

I seen, few days ago, a screen capture of a fix update in german, but i don't have it yet in France... i think it not be long now

Siema_CoTam · May 29

https://community.phones.nokia.com/discussion/comment/205350#Comment_205350

Check if it works for you:

1. Install VPN (I used seed4me VPN and choose till&auto connect with Germany)

2. Turn off XR20 and remove SIM card(s)

3. Turn on XR20, turn off Wi-FI, turn off Bluetooth, turn off location.

4. Go to to apps&notifications and clear cache and the data of the following apps:

                - Google App;

                - Google Framework;

                - Google Play Serives;

                - Location Services.

5. Turn off XR20. Wait about 5 minutes. Turn on XR20.

6. Turn on Wi-Fi and establish/check VPN connection with Germany.

7. Go to update and do the update.

8. Enjoy the fun.

nokianchetan · May 30

Hi all , we hay no issues here in Indian variant , can you please tell me the TA Model of ur device

Here is mine

Volodymyr Kryvenko · May 30

https://community.phones.nokia.com/discussion/comment/205375#Comment_205375

Hey, I`m in the United Kingdom and I have the same TA-1362 model which is getting rebooted randomly while on 5G, with 4G no issues at all.

Samfichier · May 30

https://community.phones.nokia.com/discussion/comment/205375#Comment_205375

Hi master of photos.

I have the European version and is TA-1362

Volodymyr Kryvenko · May 30

https://community.phones.nokia.com/discussion/comment/205377#Comment_205377

LOL))) I can see that nokianchetan is on 4g - if the screenshot provided belongs to him, so it is easy to understand why they are not facing any issues there))))

I just received the Software Update, switched back to 5G and going to check if the issue was finally resolved.

Samfichier · May 30

Screenshot_20220530-162330.png

https://community.phones.nokia.com/discussion/comment/205356#Comment_205356

Hi

Thanks so much, it's worked well 👏

Even if i didn't found "Google App" and when i tried to localise my ip, it's in Nigeria 🤔

I downloaded and installed the update, i'm back to 5G and hope no more reboots.

Have a nice day 😀

HazZa_92 · June 12

My phone went flat on Friday and since it was off and turned on again it has updated, it was frequently freezing and restarting. Now it froze, went off and has came back on in a reboot menu, giving me the option to start, restart reboot or turn on, you navigate these options with the volume keys but it won't start no matter what options I choose.

Help please

Artur Linhart · October 8

Hello everyone, yesterday I had similar issues with the reboots, even reboot loop... So, if you have it too, please first wash your Nokia XR20 with the drinking water well, possibly even let it be for some time in the water, so all possible dirt are released from the usb-c connector and also clean all other parts. In my case this helped immediately, since I have filmed on the boat and even I have washed the phone from the salty water, it was not washed enough. After I washed it with shower into the usb connector and then also dried it with a air stream, the rebooting stopped immediately.

XR20 Randomly Reboots After Android 12 Update

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