Dear Nokia, what are you doing?

Maybe this should rather be addressed to HMD, since HMD is the brand owner of Nokia when it comes to phones, but seriously, what are you lot doing?
You've made a lot of promises and clearly something is going on internally, as all of a sudden, your promises are no longer delivered on.
I think most of your current customers bought their devices based simply on the fact that you promised regular software updates, but it seems that as a company, you're no longer able to deliver on that. 
I guess I've been fairly fortunate as a Nokia 8 owner, as I have been getting regular software updates and apart from the fact that the speaker phone no longer works, I haven't had any of the issues that many are reporting here in the forums.
However, this post wasn't about hardware, but about broken promises. Don't go out and publicly announce new software releases when you know it's going to be impossible to meet those dates. What you absolutely don't do when that software release date is passed, is release a barely working beta release that is feature incomplete, lacks promised new features and again seems to work very poorly for a lot of your customers.
Yes, it's been a while since we spent money on new HMD hardware, but it doesn't mean you should break a promise you made when we spent our hard earned money on the device of our choosing, as we based our purchase on that promise.
We're not asking for infinite software support, but we expect to get what was promised.
Breaking a promise is a bit like breaking a contract and as you're likely to find out, your current customers are likely to look elsewhere for their next device. 
Yes, I got my Nokia 8 based partly on nostalgia for the name, partially due to the people behind the company, since many are long-time industry names that delivered good hardware for a fair price. However, the main reason I bought your hardware was based on the promise of regular software updates. In all fairness, you have (mostly) delivered up until now for the Nokia 8, but apparently less so for some other devices. (Still waiting for that camera software update that came and then went.)
I fully understand that it gets exponentially harder to deliver software in a timely manner as you grow your product portfolio, but I'm sorry to say that, that isn't my problem, nor any of your customers problem, that is your problem.
It seemed that HMD/Nokia was a breath of fresh air that promised to deliver something that so many Android device owners had been hoping to get from their device maker, but alas, it seems it was too good to be true.
It's really sad that things deteriorated so quickly, but it seems that HMD over promised in the end and clearly is lacking the resources to deliver what was promised.
Please get back on track and keep your customers happy, as it's the most surefire way you have to get return business. The way you've handled things is making people stop recommending your devices to family and friends, as well as making your existing customers look elsewhere for their next device, be it now, in six months or in two years time.  


  • madbilly
    madbilly Super User
    Hi @thelostswede, you're right that the current state of Nokia 8 software makes it very difficult for an owner to want to buy another of HMD's phones or recommend them to family an friends. I really hope that HMD can turn the corner on this and get bugs fixed on all their phones.
  • I must confess that I bought nokia phone for the same reason, and to be honest I am very dissapointed with the situation. I am not overly bothered about A12 but I am concerned about security updates.

  • Lawrence JB
    Lawrence JB ✭✭✭✭
    edited June 2022

    Only HMD/ Nokia showed that the security updates is something very big a thing that without getting it regularly your handset is of no use which is b******t.

    Honestly this is just marketing gimmick and nothing else. Now they are even failing big time in that. If you ask them the reason they say it's region and operator approval delays.

    Last year it was OS updates which was a mess and this year security updates and now even because of the design Nokia phone looks exactly like Moto phone. So in a way they are moving towards the same as Moto now. Hopeless

  • It does look a bit long to read for us lazy readers ;)

    I understand that the main thing here is what we are complaining on almost any other posts: very slow security updates or OS updates (Android 13 is out and I still have Android 11 on my T20)…

  • they all sleep together in the office corner, not doing anything

  • Is there anybody there????

    Only frustrated customers.

    Would be much kinder if HMD went bust and put all thier users out of misery.

  • You have successfully made the worst **** tone I have ever used. I bought it for anything yes to $30 phone brand new from Walmart and it is so **** slow. It doesn’t do anything that I want to. It’s interfaces bonkers I don’t even know how to close the things that I open it’s always lagging it’s always a **** problem you’re supposed to be a premium company brand name and your product sucks **** like big fat **** ****.

  • HoumHoum
    edited November 2022

    Now Nokia is Promoting their phones (in France at least) with the fact that the plastic, or aluminum is 70% recycled. That's their main selling point. What they put forth, and nothing else. Is there even a need to explain why it's absolutely irrelevant when spending 500 euros on a technological object, that uses 30 grams of plastic and that you keep for 3 years, that you limit your damage on the environment of 10 grams of CO²... !!! It so badly damages the perceived value of the product "My phone makes emergency calls via satellite" "Oh, my phone includes a tiny amount of recyclable plastic" sounds so idiotic you wanna hang yourself. It's not disposable cutlery for your bakery, or traffic cones, or sewage piping... Are these marketing people out of their minds? And what about Nokia X100 being less performant than X20 don't they know that the market is global ? Not knowing where the X50 stands...No statement made about any true technological selling point else than X30 being tough. I so badly wanted to get a nokia phone, but getting desperate to find any value here. Do they know what business they're in ? Who is leading this thing ? It's going down the drain again.

  • phyire7
    edited January 30

    I bought the nokia C2 2nd edition and samsung galaxy A03 core for around the same price (ZAR1400 and ZAR1500 respectively) and holy holy **** the C2 performs so bad with its 1gb of ram its pathetic and nokia still advertises it as a "smooth experience". You can barely open 1 app at a time! And then there is the screen straight out of 2005 with viewing angles less than what the avarage human eyes are apart from each other. Seriously? Each of your eyes sees the screen differently, **** giving me headaches. Going to try and refund this phone on the basis of health hazard. Highly recomment the Galaxy A03 core, awesome screen and super smooth at multitasking.