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Nokia 6.1 - Still on 'May' Update in UK?

Hi, I have the global version of the Nokia 6.1 - 64GB/4GB Ram, TA-1068.

Nokia 6.1 - Still on 'May' Update in UK?

user1531555188860 user1531555188860
✭  /  edited July 2018

Hi, I have the global version of the Nokia 6.1 - 64GB/4GB Ram, TA-1068.


I'm still on the May security patch of Android 8.1. July's was released this week and I still haven't received that either. 


As an 'Android One' device, I expected to get these updates as and when the other devices do.


Any ideas? Thanks.

Comments

  • Seanetta Seanetta
    ✭  / 
    No idea have tried everything and Nokia support on the chat forums haven't got a clue don't know why they even bother. An updated list of countries for July update this morning but still not UK. What's the issue with Nokia and UK models?? Getting sick of this now
  • divvykev divvykev
    ✭✭  / 

    Nokia are blaming the providers. I have tried all the majors with sims but nothing. Tried hard reset with each sim but nope. They even told me that Vodafone have their own way of updating. Vodafone went "WHAAAAAT?"


    Poor service and the service chat is awful. 


    Nice phone though 

  • user1531555188860 user1531555188860
    ✭  / 

    Can I check, did you both buy your handset from the UK?


    What networks are you both on and what monthly patch are you on?

  • divvykev divvykev
    ✭✭  / 
    Yep. Uk through carphone warehouse and on Vodafone.

    May update.
  • user1531555188860 user1531555188860
    ✭  / 

    I wouldn't say it's network dependent. My handset is unlocked.


    Does it have to be an OTA update or can you update it via the Nokia site?

  • Seanetta Seanetta
    ✭  / 
    It's nothing to do with networks. Mine is unlocked sim free and I've taken the sim card out and connected to wi fi and still no updates. I've tried different network sims still no updates. I'm on Three UK but as I said it's nothing to do with it.
  • user1531555188860 user1531555188860
    ✭  / 

    I don't understand though, it's an Android One phone so why are we not getting updates? 


    I might email Nokia directly.

  • divvykev divvykev
    ✭✭  / 
    That's what I've done with evidence of everything I have tried.

    They say it's on the list of released updates but they are still trying to blame the carriers.
  • user1531555188860 user1531555188860
    ✭  / 

    Has anyone confirmed how an OTA update works? Does it go via the network at all?

  • user1531555188860 user1531555188860
    ✭  / 

    I'll contact 3.


    I wonder if it's because it's not available via your network directly? i.e. My Nokia 6.1 can't be had via 3 themselves so that could be why?

  • Seanetta Seanetta
    ✭  / 
    How can it be carrier approved if it states on the updates 'downloading of updates is only available via wi fi' It's nothing to do with carriers
  • divvykev divvykev
    ✭✭  / 
    Tried all the main carriers in the uk. There's a tick box somewhere that needs to be ticked!!!!
  • user1531555188860 user1531555188860
    ✭  /  edited July 2018

    So what, will we never get updates then?

  • Seanetta Seanetta
    ✭  / 

    Of course you'll get updates but lately there seems to be something wrong at Nokia. I decided today to sell my Nokia 6.1 i will miss it in some ways but others not. I got an Honor 10

  • user1531555188860 user1531555188860
    ✭  / 

    Why are you selling it?

  • Seanetta Seanetta
    ✭  /  edited July 2018

    Cos i've had enough

  • user1531555188860 user1531555188860
    ✭  / 

    Why though?! Just because of updates?

  • Seanetta Seanetta
    ✭  / 
    Not only no but I decided I wanted a better camera, more storage etc. I know Honor and Huawei aren't any better with updates but at least they don't promise something then don't deliver.
  • user1531555188860 user1531555188860
    ✭  / 

    That's fair enough. The Nokia is a solid phone though apart from the whole update issue.

  • divvykev divvykev
    ✭✭  / 

    This is a reply I received today


    "We are sorry about inconvenience, we understand your disappoint and would like you know that we are working in the new Security Pack and in the next update you will be able to do."


    So the new security patch will sort the no update issue. Nokia still won't get away from the carrier region excuse. Shocking


    Any recommendations for a different phone please? Had enough now

  • Seanetta Seanetta
    ✭  / 

    No idea depends what you can spend

  • user1529883076460 user1529883076460
    ✭✭  / 
    Thanks Divvykev. I'm in Australia with the TA-1068 on Telstra. I'm stuck on the June update, although not as bad it is still annoying! I did a reset without the sim in with the same result, no update.

    I just hope they know the actual cause and that it is fixed in the next release and not just a sneaky way of saying they may look into it.
  • user1529072929185 user1529072929185
    ✭  / 
    I have to admit I am quite disappointed with nokia as not releasing the updates on time specially as I brought the 6.1 for being a androidone phone thinking that I would get the updates as soon as they were released
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