Nokia 8 Microphone problem PLEASE HELP !

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Comments

  • ians
    ians ✭

    First clear the storage (data/cache) in your phone app. So telephone/dialer/phone whichever is the app that manages your phone calls. This resolved it for me, with a soft reset done as well (volume up and power button for 10 seconds). It happened after I did a security update, no reason why but this fix did work.

  • mayday84
    mayday84 ✭✭
    I did erase all data and cache from the phone app and soft reset after that. Not working...
  • nokia lover
    nokia lover ✭

    Out of desperation I plugged my headphones in the phone to just be able to speak to people.  The next day I removed and tested the mic again and gone is the problem.  I suspect it was just a mic setting got mixed up in die Operating System.


    Hope this helps someone.

  • mayday84
    mayday84 ✭✭
    I just tested this by plugging in first my headphones and after that the stock handsfree. Not helping... It's kinda funny that people have had many different cures for the same issue..
  • user1536782424786
    user1536782424786 ✭

    Same thing here. My husband bought it from Best Buy just 7 days ago. And we want to return it. But they asked restocking fee 40$ when we bought it. We didn't pay. So is there a chance to return it? Nokia no good  anymore!!!

  • user1524407652429
    user1524407652429 ✭

    I am too facing the same issue. Strangely in my case, it started after I did a full reset of the phone. Thinking that this was a SIM issue, I contacted Vodafone. They replaced my SIM card and it worked somehow. A couple of days back, I re-formatted the phone, now the issue is back. I have also observed that using a headset may be a workaround to this issue. I think Nokia should come clean and tell the Customers where the exact issue lies. If there is a faulty hardware, they should at least replace it.  

  • mayday84
    mayday84 ✭✭
    Are you having this issue when recording video with stock camera app?
  • user1537646797643
    user1537646797643 ✭

    Same issue here, got it after Oreo too, my thoughts also sent me to a software problem, because it was after the update it started and after another update stoped, now is back again and is getting really anoying, no camera noise at all, it is just on calls, when i'm in a call and the other person doen't listen or get the noise i put it in "high voice" dont know if its the english term, and it works but i dont want everybody else listening to my conversations. since i broke my screen (not related this happen after the issue) i think i lost warranty, and i'm not going to spend money repairing/buying a new phone on a issue that may come back later, so "Nokia" can you please give some feedback about this issue, can it be fixed with a sofware update, or is it hardware?

  • nathanho
    nathanho ✭✭
    Topic was 11 months ago, and now Nokia 8 still have this problem! 
  • iiviite
    iiviite ✭

     Bought my Nokia 8 3 months ago and it started to make wierd noises, when someones calling me or other way. Nokia used to be a good phone. Disapointed.

  • user1537646797643
    user1537646797643 ✭

    The last security update fixed this issue for me

  • user1524407652429
    user1524407652429 ✭

    I had reported this issue here almost a month ago. But I am no longer observing it on my phone. It got resolved automatically as far as I know, which is very weird. I did not make any change on the server. Today, there was a security update and I updated it. But as far as I can tell, the issue got resolved way earlier. So I am almost certain this is not related to the latest patch.

  • onedic
    onedic ✭✭
    Just test to make a phone call yesterday and same problem here, then make a chat with nokia support, he recommend to make some test (like clear cache, safe mode, etc) but did nor solve the problem.
    Today I bring the unit to the local service centre, and she told me to exhange with the new one at the same store when I bougjt.
    And now everythink ok on my new unit, even after some update (last security update on october 1, 2018)
    I think this is really hardware failure
  • nathanho
    nathanho ✭✭
    My phone still has this problem, even tried to do many ways but not solved.
    Hope the next update or Pie can solve it.
  • Alex Shtol
    Alex Shtol ✭

    Attention! simple solution to the problem.

    I also suffered from this problem, tortured Nokia support service. It turns out that this is not their fault, there is a small simply unprotected front microphone. The solution is very simple: take a vacuum cleaner and clean the microphone. Tested working at 100%.

  • Ali Rashad
    Ali Rashad
    the same problem with me!
  • iiviite
    iiviite ✭
    Went to the store. And they changed microphone for warranty. Problem soloved.
  • bad mike
    bad mike
    edited October 2018

    Alex Shtol How do you figure this is not Nokia's problem? As I see it the problem is a calibration issue between the three mics used for ozo audio. No problem when the phone is using just one mic in speakerphone mode and no problem with bluetooth headsets or car kits.


    Nokia needs to add a software option to toggle off ozo audio so that only one mic is in use for phone calls, this in my opinion should solve the problem.

  • nathanho
    nathanho ✭✭

    Agree with @Bad Mike!

    Reset phone, clean the mic did not solve problem. Calling over apps (Viber, FB Messenger...) does not have that problem. Nokia team please think about opinion from Mike, thanks!

  • bad mike
    bad mike
    Please like my comment on the Dubai competition thread and we might just get Nokia to sit up and take notice!

    https://community.phones.nokia.com/discussion/comment/44972/#Comment_44972

    Or please post you own similar comments, I am really fed up with this phone....
  • nathanho
    nathanho ✭✭
    If the Pie (planned to update to Nokia 8 this month) cannot solve the mic problem, I may change my phone. Anyone likes to exchange phone?
    Now need to open loudspeaker or use headphones for calling, hmmm...
  • user1543081606526
    user1543081606526
    We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...
  • user1543499564727
    user1543499564727 ✭
    The same problems,mikrofon dozent work...
  • user1516394256297
    user1516394256297 ✭✭
    edited November 2018
    user1543081606526 said:
    We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...
    Any notice?
  • naufrago
    naufrago ✭✭✭✭
    Anyone complaining microphone issues;
    1. Prepare your headset
    2. then dial *#*#372733#*#* on phone dialer.
    3. This will open hidden FQC test menu.
    4. There you will find 4 analog headset loopback tests.
    5. Carry out those tests to see if any of your mics is defective. Each test will isolate your mics, so you can determine which mic is defective.
    6. Then you can go to a nokia service for repairs.
  • nathanho
    nathanho ✭✭
    naufrago said:
    Anyone complaining microphone issues;
    1. Prepare your headset
    2. then dial *#*#372733#*#* on phone dialer.
    3. This will open hidden FQC test menu.
    4. There you will find 4 analog headset loopback tests.
    5. Carry out those tests to see if any of your mics is defective. Each test will isolate your mics, so you can determine which mic is defective.
    6. Then you can go to a nokia service for repairs.
    Thank you!
    My phone has mic 2 defective, it causes that loud noise.
  • Romany-94
    Romany-94 ✭
    user1543081606526 said:
    We finally have the OFFICIAL NOKIA SOLUTION after a lot of hassle and pressure... I'll post it soon, have some more patience, a couple of days...
    it has been a while, when are you going to post the solution??
  • Kev Tas
    Kev Tas
    edited December 2018
    Same problem here on a brand new phone after just 2 weeks after purchase..
    I did the test mentioned above and indeed the mic 2 has the problem, seems to stop the noises if I also blow on it with power..
    Just want to mention that the problem first appeared just after a flight I took, maybe this has somethibg to do with it? Anyone else noticed anything similar?
    Nokia please remedy this problem ASAP..
    Edit: Also want to add that with the tests I  found out that the third mic is inside the ear speaker(!) No idea why they would add a mic at the spot where you listen though..
  • Joeigel
    Joeigel ✭
    Same problem here, i did every test and wasted about a week in conversations with the customer support. Hopefully Nokia will do somethin about it in the next update, sad enough it took them so long...
  • user1542402972665
    user1542402972665 ✭✭
    My phone has been doing this intermittently for the last few days and now noise is there permenantly when I make calls. I have to use speaker phone to be able to talk. Seems a very common problem. Sadly I'm or of warranty on my Nokia 9.

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