Applications closing in background

user1509719760846
user1509719760846
edited November 2017 in Nokia 5
Even if the application is active it closes in the background. This way they can say they optimized that 2 GB ram to run better.
Stay away from this phone, stay away from Nokia until they solve their software problem. I know it's bare Android but even so with each update you get more problems.
Does anyone know if there is a way to lock the app?
I don't care about the battery I just need one app to constantly running without turning off.
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Comments

  • RikHS
    RikHS ✭
    edited September 2018

    Yes, as soon as an application goes into the background it is closed. So if you click on a link in an email it opens in the browser. If you then press the back button you have to wait for the email app to restart. This is not standard Android behaviour and it is not good.


    Nokia's manifesto is to provide stock Android and what we have is a modified version. I sure hope the Nokia 8 does not do this!


    Can I ask that this misstep is corrected and that the standard Android behaviour is restored? Please Nokia.

  • RikHS
    RikHS ✭
    edited September 2018

    I'm going to bump this as the Mods have not picked this up and got an answer for us.


    This really is a debilitating fault that needs an urgent fix.

  • user1510406824432
    user1510406824432
    edited September 2018

    I am also having the same issue with the Nokia 5 (TA-1024) Android 7.1.2. The phone is kills all background tasks apart from the app which is currently on screen.

    This causes major issues for me:

    WhatsApp backup: the backup stalls if you move away from the WhatsApp app, instead of continuing in the background as it should.

    Photos app backup (google photos): The backup of photos does not happen until you bring the app up on screen.

    Barclays Banking (Contactless Payments) - requires the app to run constantly in the background in order to initiate payment via NFC. There should be a persistent notification the shows the phone is ready to take payments. However, the notification (and the ability to make payments) is lost as soon as another app is started.

    Viewing a site in chrome, then going to the homescreen, then going back to chrome forces the site to reload, rather than it being kept in memory.

    1GB RAM Android phones can keep apps in memory, so why can't the Nokia 5?

  • user1510406824432
    user1510406824432
    edited October 2018

    I am having the same issue. Apps are being closed in the background as soon as they are off screen.  They are available in multi-tasking, but moving between apps always forces them to reload.

    Restarting the phone fixes the issue for a short period, but it soon returns. (TA1024 Android 7.1.2)

  • José Carlos
    José Carlos
    Having the same exact problem, gets annoying fast while multitasking....
  • RAVI.
    RAVI. ✭✭
    edited December 2017
    i'm also facing the same problem. problem fixes temporarily after restart, but problem occurs again after few days. android is cleaning cached data for background processes as soon as i leave process in background, although around 700 mb ram is free.
  • [Deleted User]
    [Deleted User] ✭✭

    Hi all! 


    Thanks a lot for your feedback. 


    This in an interesting point that us mods had to look into a little more closely to verify how it works in practice. We found that when you press the back key, the app closes in the background. However, if you press the home button, the app stays open in the background and does not "refresh" when you return to it.


    Do let us know if this helps!


    Have a wonderful day,

    Anna (Moderator) 

  • RAVI.
    RAVI. ✭✭
    edited September 2018
    Anna (Moderator), thanks for your reply. but i'm facing problem when i press home button to keep app in background. 4 to 5 days after restart, you even cann't switch between only 2 apps running in background. when you switch between two apps using recent apps button only, it keeps refreshing app data from scratch for both apps.
  • Snacko
    Snacko ✭✭
    edited April 2018

    Hello Anna,


    thanks for the reply, but alas it isn't a simple "you're holding it wrong" situation. This issue was introduced in the 7.1.2 update (as the feedback dates regarding that problem indicates in this forum too).


    After booting the device the first hours are fine, but it deteriorates from that point on. After two days apps are just not kept in memory anymore, no matter how you switch between them. I see 500 MB free memory idling without being used. After four days system services begin to restart constantly in the background and the phone starts to exhibit erratic behaviour.

  • user1510406824432
    user1510406824432
    Hi Anna.

    Unfortunately this is not the case on my device. All background apps are closing whether they are backed out with the back key, or by using the home key.

    For example, I have Skype open at the moment, with no other apps in my recent a list. Tapping the home button, then going to multi-tasking to go back to Skype, the app loads from scratch.

    This is also affecting background processes on my handset, such as Google photo uploads, WhatsApp backups and Barclays contactless payments. They will only work if the apps are in the foreground.

    The behaviour is fixed by restarting the handset, but after a short amount of time the problem re-occurs, requiring the handset to be restarted again for proper memory management.
  • user1509719760846
    user1509719760846
    edited April 2018
    Anna , the problem is that you and your live chat give us some funny answers found online that you think might pull the users off.
    It's not about the buttons, whether someone presses this or that, it's about the way it should work.
    Your live chat say that it's the phone company problem, Google problem, anyone but yours.
    Thanks for your help but please don't help up like that.
    Go to the developers and tell them people are having big problems with this and that.
    Don't just post because you feel like it.
    This problem has been around since the 7.0.1 and you've ignored it since the phone started selling.
  • RikHS
    RikHS ✭

    Hi Anna, thanks for looking into this. I'm afraid my experience has been the same as already described by the other responders.


    I think Nokia is going to have to go back to the drawing board with 7.1.2. Clearly no one in development lived with this build for any length of time before it was released.

  • mvrjadf
    mvrjadf ✭
    edited April 2018

    Hello Anna, thanks for investigating the issue. Unfortunately using the Home button instead of the Back button will not fix the problem. Lets say I perform the steps below:


    1. Open App1

    2. Go to home screen via Home button

    3. Open App2

    4. Go to home screen via Home button

    5. Open App1

    When I open App1, the app loads as if it was not loaded in the memory (or as if I load apps after I rebooted the phone). This is an annoying issue which makes multitasking difficult, do you know if this issue is already acknowledged by Nokia and already in investigation?


  • Geoff
    Geoff
    edited September 2018
    Agreed, this is a bug in the operating system by Nokia. I bought the phone 2 weeks ago and have been waiting for the November update to see if it is fixed before returning my phone.

    Responses like the one from Anna which don't even acknowledge the problem don't give me much confidence though.

    Regards
    Geoff
  • Geoff
    Geoff
    So November update didn't fix the phones plethora of problems, returned under warranty, was so hopeful but no confidence in Nokia. Add another phone handset maker who can't get the software right to the list.
  • user1510406824432
    user1510406824432
    My phone has received the November update, but unfortunately there was no bug fix included for the multitasking problem. :-(

    After the update the phone was working correctly (as expected, it works after a restart), but after around 6 hours of use it is no longer keeping any apps in memory. I can't use my phone for work without multi-tasking.

    Come on HMD, it isn't good enough. The Nokia 5 has been crippled since 7.1.2.
  • user1510406824432
    user1510406824432
    edited February 2018

    I've uploaded a couple of youtube videos to demonstrate the issue.

    These videos were captured with the November Security update, on 7.1.2, after a factory reset.

    The handset has been in use for around 6-8 hours, and the background tasks are no longer being kept in memory. The majority of the time the apps are reloaded from scratch, when they should still be in memory.

    The 'Back' key is not used when starting or switching apps, only the 'Home' key and 'Recents' key are used.

    Nokia 5 Memory Management Bug 1 of 2

    The second video shows how the phone handles apps in memory straight after a restart. All apps are retained in memory correctly, the apps do not load from scratch. However, after a few hours only the foreground app is retained in memory, making multi-tasking impossible, and requiring another handset restart.

    Nokia 5 Memory Management Bug 2 of 2 (temporarily fixed with restart)

  • user1510842629295
    user1510842629295 ✭
    This problem is getting on my nerves even messenger doesn't work correctly
    I hope Nokia fixes this soon or I'm sure to refund this
    I had an Asus go and it never did this although it was only 2 cores
    Plz Nokia fix this because I liked this phone it has good cam, screen and speakers
  • user1510406824432
    user1510406824432
    edited November 2017
    I've spoken to HMD support and they now say that they are aware of the issue, and are hoping to address it in a future patch... We'll see.
  • user1508951130257
    user1508951130257 ✭✭
    An app is closed in both manner, either you press back key or home key. It is very annoying. We can't use an app like banking & social media app where we have activated two step varification, if we close an app through back key or home key to see OTP, the app kill in background.
  • user1509719760846
    user1509719760846

     


    I've spoken to HMD as well, but the problem that they are aware of right now they were not when I posed this post back 2 weeks ago or so. Then it was the problem with the carrier, google, everyone but them. They have since updated the system, worked for a while and then it doens't again. So it's the problem that the new update doesn't fix



  • user1510406824432
    user1510406824432
    edited February 2018
    I'm not sure this should have been marked as answered. In my opinion, the question is only answered when we get a software fix for the problem.
  • mr. nokia
    mr. nokia ✭✭

    I totally agree with the comment above. November security update fixed the problems with SMS, but this one is still present.

  • mr. nokia
    mr. nokia ✭✭
    Update, SMS problem still present. This update was really only security update, no major improvements on this crapy 7.1.2 version.
  • istredd
    istredd ✭✭
    edited November 2017
    This is what worked for me:
    1. Power off phone
    2. Start recovery mode by pressing volume up and power button together for couple of seconds. Your phone should vibrate
    3. Using volume buttons select wipe dalvik and cache only.
    Don't wipe data as you will lost all apps and data on phone.
    4. Reboot and enjoy
  • user1508951130257
    user1508951130257 ✭✭
    Yes, it is confirmed. Wipe only cache partition. Application closing in background problem solved. Thanks to user1510867248874.
  • user1508951130257
    user1508951130257 ✭✭
    It is confirmed. Wipe only cache partition. App closing in the background problem solved. Thanks user1510867248874.
  • user1510406824432
    user1510406824432
    edited November 2017
    I can confirm that wiping the cache partition does NOT fix the issue. I have already attempted this, and it behaves exactly the same as a normal reboot, the problem comes back after a few hours.

    Also, there is no option to wipe dalvik cache, only to 'wipe cache partition'.
  • mr. nokia
    mr. nokia ✭✭
    edited November 2017
    Same here.
  • Joe1
    Joe1 ✭
    edited November 2017

    Is Nokia with 3GB variant affected by this bug as well? Also, if we restart phone does it always work fine for about 6 hours?


    Nokia you should look into this on priority.

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