Not able to hear the ringtone although the ring volume is at its max

My Nokia 6 ring volume is very low that I can't hear the ring at all.

Not able to hear the ringtone although the ring volume is at its max

Lokeshkp Lokeshkp
 /  edited October 2018
My Nokia 6 ring volume is very low that I can't hear the ring at all. The ring volume is high still I can't hear it and when I play song in a the Play music app it's louder but when it's come to ring tone I can't even hear it. Please help me with this issue.

Comments

  • user1521868226333 user1521868226333
     /  edited May 2018
    I think it is a bug or some kind of issue after the latest update
    There is a workaround to fix it
    -go to settings
    -select sound
    -select DOLBY surround sound and switch it off
    Now your ring volume will be high

    To Nokia
    I had contacted the customer support and they had asked to post it on the blog
    Hoping you will look into this issue on top priority
  • I have the same problem,but the dolby option in OFF isnt working..Please somebody halp me..is any manualy idea or just service..?
  • Tengo el mismo problema, ya intenté las opciones que dan los usuarios y servicio técnico y no funciona nada, lo único es apagar y prender el equipo cada que presenta el daño
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