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Strava activity crashing after 30 minutes

Hello - I'm a long time user of Strava and moved to the Nokia 6 2017 earlier this year.

Strava activity crashing after 30 minutes

jeffk jeffk
 /  edited October 2018
Hello - I'm a long time user of Strava and moved to the Nokia 6 2017 earlier this year. Ever since the 8.1 update, Strava will crash on my morning bike commute to work, at about the 30 min mark. I looked at a crash dump and can see the com.evenwell.powersaving.g3 pid looks like it is force closing the Strava process when this occurs. I've set the Strava app to not be battery optimized but this still seems to occur.

So, is this a Nokia/Oreo issue or a Strava issue? Any others experiencing anything similar?

Comments

  • user1523996837141 user1523996837141
    ✭  / 
    It's a Nokia issue, many people have the same problem, myself included. For some reason new update makes your phone kill running apps (for example players) after 30-40 mins of screen being inactive, but the solution is to install Wake Lock - PowerManager and put it into Partial_wake_lock, after doing so you should have no problems with your Strava crashing.
  • petrus petrus
    **  / 

    I do not think the problem is in Nokia, but Google. Although I personally do not have a problem with the running applications in the background where I have them in the list: Settings - Battery - Background Activity Manager - enable blacklist - Here I have a unmarked application that I want to run in the background. It has 12 apps and they run smoothly in the background. And I listen to music for 4 hours. But as I read on the forum I'm probably only :(

  • user1523996837141 user1523996837141
    ✭  / 
    Yea, you're one of the lucky ones i guess, user1516223184033. I went though all the settings in phone, nothing helped, but user1515303135223 is welcome to try this method as well.
  • user1525816817056 user1525816817056
    ✭  / 

     I've had the same problems on Android 8.0.0 on the new Nokia 7 Plus. My brother has also had the issue on his Nokia 8 - Android 8.1. The problems seems to be with the builtin PowerSaverG3 app: com.evenwell.powersaving.g3


    Hopefully Nokia do something about this app



  • user1525840365956 user1525840365956
     / 

    No, you are not alone. 

    I'm a developer of an app and i'm facing the same problem on my Nokia 7 plus. My app is killed after 30-40 minutes, even when it's whitlisted on the phone. Also some of our users reported the same behavior. Only on nokia phones.



  • user1527014908181 user1527014908181
    ✭  / 

    Same problem on a Nokia 6.1 (TA-1043) with Android 8.1.0 (with May 2018 security patches).


  • Yury Yury
    ✭  / 
    Similar problem here, Nokia 6.1, Oreo 8.1.0 May 2018 patches. Strava killed off every 30-40 minutes, even with disabled battery optimisation and whitelisted to run in the background.
  • Old Bloke Old Bloke
    ✭  / 

    This old bloke is having the same problem with Strava on my new Nokia 7+ with 8.1 and June security updates.


    Is Nokia doing anything to fix the problem. Strava Support tell me that it is a Nokia problem and that they have been on to Nokia to rectify the problem. It is disappointing that Nokia don't appear to have done anything about it yet.


    Maybe I will have to return my phone, get a refund and by a Motorola.


    OB

  • user1531549013031 user1531549013031
    ✭  / 

    I have the same issue since 8 update. Can Nokia please fix this one. I use strava every day and may have to get a different phone, which i dont want to do as i like the nokia 6. Thanks 

  • jeffk jeffk
     / 
    OP here ... my phone recently installed the July patch so I thought I would give Strava another try. Nope, died at about 30 minutes just like when I first opened this ticket. I have since moved back to my older phone, a Moto running Nougat, that does not have this problem. I praised Nokia when I first bought the Nokia 6, but I have become very frustrated that I can no longer use the phone to do what my other phone handles correctly. I am holding out hope that Android P might be the fix we need - but who knows if that will be true.
  • Old Bloke Old Bloke
    ✭  / 

    Is there any indication anywhere that Nokia is aware of the problem and trying to resolve it, or do they just not care.

  • user1525840365956 user1525840365956
     / 

    Some of our users reported that disabling the powersaver helped.

    Go to Settings -> Apps -> All Apps -> three little dots on the top -> Show system.

    Look for "com.evenwell.powersaving.g3.overlay.base.s600ww" and deactivate it. Maybe this helps for now.


    In our app we have implemented a workaround for this, but i hope that Nokia will fix this issue soon!

  • Old Bloke Old Bloke
    ✭  / 
    user1525840365956, deactivating evenwell powersaving overlay didn't work for me, Strava still stopped recording after about half an hour or so.

    Time for Nokia to step up and fix the problem.
  • user1533708589959 user1533708589959
    ✭  / 

    I am using Nokia 8 Sirocco phone (TA-1005) Android 8.1.0
    Strava stops recording at every ride. I loose distance and get low average speed.

     All the attempts to improve the settings (battery, GPS) were unsuccessful.

     

  • jeffk jeffk
     / 
    OP again, tried again after Aug update and it is still killing Strava. I opened another chat with support and the support person said they are working on a fix (although I think they also told me that in July).
  • Old Bloke Old Bloke
    ✭  / 
    As an interim 'fix' downloading Wake Lock and setting a partial wake lock before starting Strava works. Also works for Glympse, which has the same problem.

    Hope Nokia fix it properly soon.
  • jeffk jeffk
     / 

    I'm looking for more examples of apps being killed at the 30 min mark. Anyone have any examples that you caught in a bug report?


    Here are two I captured this week:


    08-16 07:26:19.294 1000 3613 12949 I [PowerSavingAppG3]WakelockCleanService: lightDozeStatus=WAITING_FOR_NETWORK,deepDozeStatus=INACTIVE

    08-16 07:26:19.295 1000 3613 12949 D PSUtils : getVersionCodeByPkg com.evenwell.PowerMonitor: 8101042

    08-16 07:26:19.297 1000 3613 12949 D PSUtils : getVersionCodeByPkg com.evenwell.PowerMonitor: 8101042

    08-16 07:26:19.297 1000 3613 12949 I [PowerSavingAppG3]WakelockCleanService: pkg = com.strava

    08-16 07:26:19.299 1000 3613 12949 I PowerSavingAppG3: [PowerSavingUtils] isLauncherAP = com.strava,true

    08-16 07:26:19.300 1000 2276 3736 I ActivityManager: Force stopping com.strava appid=10150 user=0: from pid 3613

    08-16 07:26:19.300 1000 2276 3736 I ActivityManager: Killing 11831:com.strava/u0a150 (adj 200): stop com.strava


    And:


    08-17 14:49:05.593 1000 3591 4650 I [PowerSavingAppG3]WakelockCleanService: lightDozeStatus=WAITING_FOR_NETWORK,deepDozeStatus=INACTIVE

    08-17 14:49:05.594 1000 3591 4650 D PSUtils : getVersionCodeByPkg com.evenwell.PowerMonitor: 8101042

    08-17 14:49:05.596 1000 3591 4650 D PSUtils : getVersionCodeByPkg com.evenwell.PowerMonitor: 8101042

    08-17 14:49:05.596 1000 3591 4650 I [PowerSavingAppG3]WakelockCleanService: pkg = com.wahoofitness.fitness

    08-17 14:49:05.598 1000 3591 4650 I PowerSavingAppG3: [PowerSavingUtils] isLauncherAP = com.wahoofitness.fitness,true

    08-17 14:49:05.611 1000 2271 3768 I ActivityManager: Force stopping com.wahoofitness.fitness appid=10155 user=0: from pid 3591

    08-17 14:49:05.612 1000 2271 3768 I ActivityManager: Killing 3287:com.wahoofitness.fitness/u0a155 (adj 200): stop com.wahoofitness.fitness

  • Old Bloke Old Bloke
    ✭  / 

    I don't know how to access bug reports but I have the same problem with Strava and Glympse. Endomondo doesn't show the same problem last time I tried it.

  • user1519288044671 user1519288044671
    ✭  / 

     its a very common issue you can find it as music player turns off automatically in Nokia 6. You can find the solution here https://goo.gl/JP6q2h although it needs an update hopefully Android P will fix it...

  • Cyclesteve Cyclesteve
    ✭  / 
    So Strava blame Nokia but why do other GPS apps work without this issue like trailforks, ridewithgps,nztopomaps etc....better code?
  • nigelvdv nigelvdv
     / 

    Same issue here, new Nokia 6.1 (Belgium), fully up-to-date and all settings thoroughly checked. Strava gets interrupted each time. Once spotted I can restart the ride, but not recover the missed part.

  • Boundschecker Boundschecker
     / 
    Same problem here! 
    New Nokia 5, Android 8.1.0, all updates and power management settings checked. 
    Nokia, this seems to be a long going problem. Please fix this - I need to switch to a different phone otherwise
  • HCB HCB
    ✭  / 

    HCB
    Hi, I am from Colombia.
    I had the same strava problem with another phone brand, the solution is simple and I also work with my new phone Nokia 6 2017. Download the app BIKECOMPUTER, it is easy to use, at the end you go to SESSIONS and there it shows you all the routes you have made, you can upload them to several app, among them strava and your routes will be ready, with all the complete data as if you had done them directly with strava. If for some reason the BIKECOMPUTER app issues a warning during the tour or at the end of each exercise session, press the option to ignore so that the app can continue working.
    I hope my recommendation is useful

    regards



  • Theendoftheworld Theendoftheworld
    ✭  / 
    The update to Android 9 fixed it for me, check your updates.
  • Boundschecker Boundschecker
     / 
    Same problem here! 
    New Nokia 5, Android 8.1.0, all updates and power management settings checked. 

    For me, problem seems to be fixed by now (by some update...?) 

  • maerkek maerkek
    **  / 
    Solving this problem : Turn off get slepp mode . Setting > screen > sleep > 30 minutes. 
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