Display gone blank - Page 2
bought nokia 5.1 plus the day before yesterday, the problem started yesterday itself, everything was working except the screen went black and today it happened…
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Comments
My Noia 5.1 plus is just 7 days old. It was running fine until this morning when the display went bank. How do i correct this problem. I have bought this phone fron the Nokia online store.
Hello @Laura,
I have had the phone for 2 weeks now. The screen went black yesterday for the first time, and did today too.
I have been using Snapchat for more than a week now on my 5.1 Plus, but yesterday when I started the app for first time late at evening, the screen went blank. I tried triggering a response from it, where I tried unlocking using fingerprint (the unlocking sound told me it unlocked successfully), calling from another phone (it rang). I also tried picking up the call but was unsuccessful in doing so.
I force-restarted the phone by long pressing the power & volume up buttons simultaneously. When the screen lit on with Android One logo, I rejoiced that I won't have to suffer through getting the phone repaired.
Sadly, the same thing happened today though. Upon opening Snapchat for the second time today, the screen went black again.
I would be happy to share any logs from my phone which might be helpful in resolving this issue.
Regards,
Manveet
I replaced device with Flipkart for same.
And same issue was also with replacement also.
Nokia is there any problem with device hardware or software
This issue is still present in most of the nokia phones and i am seeing only laura is the only moderator in this forum. There would not be a official answer from nokia people, as the staff of nokia very tiny. They don't have the staff to look it to every issue immediately.
The only hope is waiting for getting the issue fixed, rather than posting more queries for already known issue.Because we don't get reply sooner.
As the issue is already reported to them, they may fix it and release the fix in along with november android security update or directly the android pie which was promised from the ceo of nokia india.
If you guys want the issue to fixed sooner, try posting in twitter by tagging the ceo which may help in getting the exposure needed for getting this issue fixed.
Only waiting is the option.
Note; This issue was becoming very often when i updated to oreo 8.1.1 update provided by nokia. I used the phone without updating it worked flawless. The moment i updated all the issues were flooded.
If you guys also faced the same issue after updating, reply to this thread, as people can get an idea that where is the trigger for these issue.
Advice to new people who wanted to buy nokia 5.1 plus or other nokia phones, Only update the phone software after reading posts of the stability of the update. It is better before than latter.
@Kshitiz
Sorry, i was meant to say 00WW_1_080 MR Update and SP (Oreo 8.1) Sep-18
which was before the october patch.
What i mean to say is, i did not update my phone when i opened it.
I updated it only after 2 days which showed an update around 340mb ,before the update all was fine but after the update all the problems started.
For now i reset the full phone and did not change any setting. Till now did not faced any issues regarding the screen black issue or phone gets stuck in apps.
The only issue still exists is random lags,but better than before.
if you want any more info, reply to this thread will help you out.
Hello Folks
We need to raise this issue together to fix it as soon as possible. Nokia is still haven't acknowledged this issue. So we don't have any idea whether its software or hardware issue. So please help us by raising it on twitter by using #Nokia 5.1plus #displaygoneblank #fixthisASAP and Tag Nokia's official twitter handle as well as Nokia India's CEO and other important people. If anyone has other better ideas please revert me on my twitter account @vishallote8910
Same problem of black screen , and other problems started to, like Internet stop working, It only works for few seconds when I of-on the internet. also screen freezes sometime, also, call is coming but nothing is showing on screen , only ringtone is playing, fix this asap.
Request everyone else here to do the same.
@Kshitiz Well done my friend. I am posting multiple tweets on Twitter for the same issue. But Nokia seems to be didn't care about it. We need other users support as well. Pleas reach me out as soon as possible on twitter @vishallote8910. We will try to solve it together.
Hi everyone, saw a post about nokia 5.1 plus will get a android pie by today night. I think the website may have got wrong info nokia 6.1 plus will get android pie by midnight instead of nokia 5.1 plus what do you guys say?
https://www.themobileindian.com/news/nokia-51-plus-will-get-android-9-pie-at-midnight-tonight-24196
Is there any way I can get a refund of my device I don't want to have a unreliable device that stops working randomly.
Facing the same Issue, Please do fix this issue ASAP.
I would advise that you try a soft reset. This is a safe and quick way to reboot your device, so no need to worry, you won’t lose or erase any data. Just keep in mind that the device should not be charging.
It’s easy: Press the Power button and Volume UP button simultaneously for at least 10 seconds, release them when you feel the phone vibrate and you see "Powered by Android" on the screen.
If the issue appears again, please contact support directly via Mail ([email protected]) or Chat.
Enjoy......