Nokia 6.1 – General FAQs Thread
Own a Nokia 6.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
Nokia 6.1 – General FAQs Thread
Own a Nokia 6.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
FAQs
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 6.1 is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
Is Nokia 6.1 part of Android One?
Yes
What are the benefits of Android One?
With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.
I still haven’t received an update, even though it was announced. What can I
do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Support: https://www.nokia.com/phones/support
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
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Comments
Please add these settings.
My Nokia 6.1 just went dead while charging. Am unable to get it started and it does not respond to charge. It has been 4 days now and still nothing. I have tried all ways to get it started including holding down the volume and power buttons but it just remain cold and dead. Any one out tuere experiencing this? Grateful for any help.
Please restore that functionality. Fallback from LTE to GSM for Voice-Calls is really not up-to-date anymore.
Sad about situation...
Loving it.♥️♥️♥️❤️❤️❤️
Since this week-end, I have an issue : I don't receive my notifications (SMS, e-mails, phone calls), I need to check the application to see if had a SMS or a call and so on. I tried to clean my storage - I have 27.94GB used on 32GB now - restart my phone but the issue is still here. I check the preferences, the notifications have been activated.
Do you have any idea about this issue please?
Many thanks !
Edit : issue solved. I was on "do not disturb"