Nokia 6.1 – General FAQs Thread

matteo.m · November 2018

Own a Nokia 6.1? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!

FAQs

Smart Lock does not work/ disappeared after the last update. How do I get it back?

Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.

Why are there no specific Nokia built in apps?

Nokia 6.1 is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.

When do I get the new Security Patch?

Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.

Is Nokia 6.1 part of Android One?

Yes

What are the benefits of Android One?

With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.

I still haven’t received an update, even though it was announced. What can I do?

Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.

Support: https://www.nokia.com/phones/support

Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support

P S sudahar · November 2018

I am using NOKIA 6.1 after Android p update my mobile battery fast drain.and camera very .Blur for video and slow motion video mode

agi anggia pratama · November 2018

I'm new bought this phone, i can't tasted beta pie, when the official released?

tagore m · November 2018

When will be this model supports Airtel & idea VoLTE update (indian carries)

bias · November 2018

VoLTE Support for German Carriers would be great. My Provider (Deutsche Telekom) said that the device vendor must include the IMS settings for VoLTE

Please add these settings.

user1542430816927 · November 2018

Hotspot is not working in my phone

user1532805661178 · November 2018

Я сделал сбросить заводские настройки и всё равно не решил проблему после 9 андроиде всё равно быстро разрежается

user1521284945194 · November 2018

My nokia 6.1 camera stuck all the time, automatically shutdown suddenly, also the body is too slepry, i can not hold it in my hand without back cover.

Shubham_1996 · November 2018

tagore m said:

When will be this model supports Airtel & idea VoLTE update (indian carries)

Airtel VoLTE is working

P S sudahar · November 2018

How to hard reset after Android 9 update

سعود · November 2018

I bought brand new Nokia 6.1. the issue is that it's vibration isn't working. I have turned it on from settings. Even tried to do factory reset but it was of no use. Kindly help.

P S sudahar · November 2018

Without chrome cast how to use cast screen option

K Sarath · November 2018

After November patch update my volte service s are not working please update as early as possible fix the bugs

Henry Headford · December 2018

Nokia6.1 not charging properly since android pie update, contacted support and the forums. Only "fix" is to let the phone die and then you can charge it once. Not acceptable, no word from Nokia on this. Needs to be fixed in the next week at the latest or I'm never buying Nokia again. Certainly won't be recommending. Glad I got insurance.

user1544069416258 · December 2018

My Nokia 6.1...call not visible and no sound coming ...when any call arrives....alaram also no sound coming ....in last 2 days...

eddman · December 2018

@Staff

Aren't you going to delete the 2.5 pages of chinese spam threads?

nitinkachare · December 2018

@user1544069416258 do you updated your phone application.If not do it.

waqar · December 2018

Henry Headford said:

Nokia6.1 not charging properly since android pie update, contacted support and the forums. Only "fix" is to let the phone die and then you can charge it once. Not acceptable, no word from Nokia on this. Needs to be fixed in the next week at the latest or I'm never buying Nokia again. Certainly won't be recommending. Glad I got insurance.

I too had this problem soon after the update, force restarting the device by pressing volume up and power button together worked for me.

Ilk · December 2018

Why does my phone hang and turns off to restart after gew minutes or more when I plug to the charging point.. ?

Barney256 · December 2018

Hi
My Nokia 6.1 just went dead while charging. Am unable to get it started and it does not respond to charge. It has been 4 days now and still nothing. I have tried all ways to get it started including holding down the volume and power buttons but it just remain cold and dead. Any one out tuere experiencing this? Grateful for any help.

Barney256 · December 2018

I have haf the phone for 2 months now.

user1537356903587 · January 2019

When will we have LDAC codec for bluetooth? My Sony speaker supports it, but with my Nokia 6.1 it only play with AAC, trying to change to LDAC in dev option does not work. I have the latest Pie release.

Kashiff Khann · January 2019

This phone is best secured pured & updated i used.

dw4817 · January 2019

With Android 8.1 VoLTE and VoWiFi have been offered in the settings of my Nokia 6.1 (Germany O2 SIM-card) but after the upgrade to Android 9 both settings have gone.

Please restore that functionality. Fallback from LTE to GSM for Voice-Calls is really not up-to-date anymore.

Dan Ghețău · February 2019

I have Nokia 6.1 TA-1043 with Pie and the Miracast do not work. I have only Panasonic Viera smart tv and with Lumia works.
Sad about situation...

Usama JuTT · February 2019

Just Enjoying the NoKiA 6.1

Loving it.♥️♥️♥️❤️❤️❤️

user1509041155496 · February 2019

J'ai acheter le Nokia 6.1 hier et la mise à jours Android 9.0 m'était proposer hier et aujourd'hui la mise à jour a disparu et mon téléphone ne l'a trouvé plus !! Pourquoi ???

Sabah · February 2019

Hi, how to empty bin folder my device bin folder is full

sammy · February 2019

tagore m said:

When will be this model supports Airtel & idea VoLTE update (indian carries)

Airtel volte support is already there. Please update your phone to latest service pack.

Khadeer Khan · February 2019

Screen gets activated while on call. Call gets on hold or goes on mute all the time. Proximity sensor is not working properly.

LtBlight · February 2019

Hi everyone, I have a Nokia 6.1 32GB (TA-1043) with Android Pie (latest update : Jan 2019).
Since this week-end, I have an issue : I don't receive my notifications (SMS, e-mails, phone calls), I need to check the application to see if had a SMS or a call and so on. I tried to clean my storage - I have 27.94GB used on 32GB now - restart my phone but the issue is still here. I check the preferences, the notifications have been activated.

Do you have any idea about this issue please?
Many thanks !

Edit : issue solved. I was on "do not disturb"

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Nokia 6.1 – General FAQs Thread

Nokia 6.1 – General FAQs Thread

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