Own a Nokia 6.1 Plus? Need help with something?
Own a Nokia 6.1 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
FAQs
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 6.1 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
Is Nokia 6.1 Plus part of Android One?
Yes
What are the benefits of Android One?
With Android One your phone is guaranteed monthly security updates for at least 3 years after the initial phone release.
Is there a possibility to hide the Notch on the Nokia 6.1 Plus?
We will enable setting to black out the notch in an upcoming update.
I still haven’t received an update, even though it was announced. What can I
do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Support: https://www.nokia.com/phones/support
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
Comments
It takes long 2-3 seconds and is very annoying in the time of need.
Please fix this is next update.
Please.
As Nokia helps ti enhance user Experience only Ozi audio is missing in Nokia 6.1 plus .... please give it.... Like & re-post it if you want Ozo 😍
What can I do to change it to normal?
3. Poor camera quality at the night.
2) heating issue
3) fingerprint slow
4) slow charging
5) battery drained fastly as comare to android 8.1
Please fix this bugs in upcoming update mainly hanging problem during charging
Looking forward from nokia, we trust you
Crash with Manual Mobile Network Selection
when place a call with speaker on, the devices just only use canceling microphone to recive voice sound. The main microphone DO NOT work. It causes the voice sound is very hard to hear. We need an answer for this problem soon.
Thank you!!!!!
Fingerprint sensor experience is horrible.
After pie update battery draining problem occured too.
Please fix it in next updates